2.2 Integrating ZENworks with Micro Focus Service Desk

For Micro Focus Service Desk to seamlessly work with ZENworks Configuration Management, you must first enable ZENworks on the device and then enable ZENworks authentication for Service Desk users.

NOTE:The integration of Micro Focus Service Desk 7.0.3 works with ZENworks 11 SP1 or later, though Service Desk makes no checks and allows integration attempts with prior versions of ZENworks.

2.2.1 Enabling ZENworks

  1. Log in to the Micro Focus Service Desk user interface as a supervisor or administrator.

  2. Click Setup > Privileges > System.

  3. In the General Settings panel, set the Enable ZENworks Integration option to On.

    This enables the ZENworks tab in the Micro Focus Service Desk menu.

2.2.2 Enabling ZENworks Authentication for Service Desk Users

  1. Log in to the Micro Focus Service Desk user interface as a supervisor or administrator.

    For more information on logging in to the Micro Focus Service Desk user interface, see Section 2.1, Logging in to the Micro Focus Service Desk User Interface.

  2. Click Setup > Privileges > System.

  3. In the General Settings panel, set the OpenID Consumer option to On.

  4. Click Save.

The ZENworks icon ZENworks icon is now displayed on the Micro Focus Service Desk login page.