2.0 Configuring ZENworks with Micro Focus Service Desk

Micro Focus Service Desk enables the integration of ZENworks with Micro Focus Service Desk. Micro Focus Service Desk can be configured to work seamlessly with the ZENworks Configuration Management tool, which allows Micro Focus Service Desk users to use the ZENworks tool to efficiently and quickly resolve incidents for a device.

IMPORTANT:You must ensure that the time on the Micro Focus Service Desk server, the server hosting the user source, and the ZENworks Primary Server that is configured for the Micro Focus Service Desk server is synchronized.