Micro Focus Service Desk allows you to remotely manage a device on the Service Desk Web console by using the ZENworks Control Center Remote Management capability. You can do the following:
Remotely control a managed device
Remotely log in to a managed device
Launch the Remote Management Viewer
To perform Remote Management operations in Micro Focus Service Desk:
Log in to the Micro Focus Service Desk user interface through ZENworks.
For more information, see Logging in to the Micro Focus Service Desk User Interface through ZENworks.
Select the required remote operation fromlist.
Clickto ensure valid viewer plugins are downloaded and installed.
The appropriate MSI files are downloaded for Windows devices, and RPMs are downloaded for Linux devices.
Click. The remote machine screen appears.
For more information on performing Remote Management operations, see the ZENworks 11 Remote Management Reference.