6.0 Upgrading Novell Service Desk Appliance

This chapter contains information about upgrading Novell Service Desk Appliance from 6.5 to 6.5.4. Before starting the upgrade, ensure that you have Novell Service Desk Appliance 6.5 running on a VMware ESX server that is configured with ZENworks.

  1. Deploy the Novell Service Desk Appliance 6.5.4 on the VMware ESX server and configure the network.

  2. In the Novell Service Desk Appliance 6.5 main menu, select Novell Service Desk.

  3. Select Migrate/Upgrade.

  4. Specify the IP address of the new Appliance server and follow the instructions in the wizard.

  5. After the upgrade is complete, reconfigure the database. For more information, see Section 3.0, Installing and Uninstalling the Novell Service Desk.