4.1 Predeployment Tasks

Before you begin to deploy Novell Service Desk Appliance, perform the following tasks:

  1. Make sure that the virtual machine to which you want to deploy Novell Service Desk Appliance fulfills the basic requirements listed in Section 1, Novell Service Desk Appliance Requirements.

  2. Create a new virtual machine with the preinstalled Novell Service Desk Appliance by importing the Novell Service Desk Appliance image.

    You can download the Novell Service Desk Appliance image from the Novell Service Desk Download Site.

    To import the Novell Service Desk Appliance image to a virtual infrastructure:

    1. Start the VMware VSphere Client application.

    2. Click File > Deploy OVF Template to launch the Deploy OVF Template Wizard.

    3. On the Source page, select one of the following options, then click Next.

      • Select from file to browse for and select the .ovf file that contains the Novell Service Desk Appliance image.

      • Deploy from URL to download the .ovf file from the Web server.

    4. Follow the prompts to complete the deployment of the .ovf file.

    5. After the deployment is complete, click Done.

  3. (Optional) Take a snapshot of the virtual machine that you created in Step 2.

  4. Power on the virtual machine on which you imported the Novell Service Desk Appliance image.

    The Configuration Wizard is launched automatically.

  5. Continue with Section 4.2, Configuring Novell Service Desk Appliance.