3.13 Installing and Configuring an NSM Agent

An NSM Agent can be installed on a Windows machine that meets the following minimum requirements:

IMPORTANT:In cases where managed storage might include redirected folders (such as My Documents or similar types commonly seen with managed Profile Paths) or if the Agent will perform any file copying operations (such as migrating home folders or copying templates) a Windows Server hotfix needs to be applied to the Agent if the Agent is hosted on any server with the following platforms:

  • Windows Server 2008

  • Windows Server 2008 SP1

In cases where this hotfix has not been applied to the affected systems, symptoms may include stuck Copy Data pending events with the message: Current Error - 32: The requested operation is not supported in the properties for that event as well as the error message identified by the hotfix “0x00000032 (ERROR_NOT_SUPPORTED)” appearing in the log file of the Engine or Agent that tried processing the data copy.

Other notable information about NSM Agents:

  1. At the root of the NSM_3_1_1.iso image, click the install.html file.

  2. Click one of the following NSM Agent installation files:

    • NSMAgent-3.1.1-x86-xxxx.msi

    • NSMAgent-3.1.1-x64-xxxx.msi

  3. When asked if you want to save or run the file, save the file to the hard drive of the server that will host for the NSM Agent.

  4. From the saved location, launch the NSM Agent installation file.

  5. When you are asked if you want to run this file, click Run.

    An introduction page appears in the Setup Wizard.

  6. Read the text on the page and click Next.

  7. Accept the license terms and click Next.

  8. Accept the installation path or indicate a new path by using the Browse button.

    To review possible locations, you can click Disk Usage to see all available volumes with disk size and disk availability data.

  9. Click Next.

  10. Click Install.

  11. Leave the Launch Agent configuration utility check box selected, then click Finish.

    The following dialog box appears:

  12. Specify the IP address of the server hosting the NSM Agent. Unless there is a port conflict, leave the port setting at 3011 and click Next.

  13. Leave the Start Service check box selected and click Next.

    Novell Storage Manager creates a unique private certificate.

  14. Do one of the following:

    • If you want a different server in the network to issue the certificate and function as the certificate server, continue with Step 15.

  15. Click Generate New Certificate.

  16. In the Subject Host Name field, specify the server name.

  17. In the Key Size field, leave the default setting of 2048 or select the key size you want.

  18. In the Expiration Days field, leave the setting at 10 years (3,650 days) or specify a new setting.

  19. Click Generate.

  20. Click Close.

  21. Click Save.

  22. Proceed with Section 3.14, Authorizing the Event Monitor.