IMPORTANT:Make sure that you update only one appliance at a time. Do not begin with the next update until the previous update process is completed.
Complete the following sections in the order presented:
If your deployment uses an in-house SQL database service rather than the PostgreSQL appliance, skip to Disabling User Access.
Otherwise, we recommend that you update your PostgreSQL 1.2 appliance to version 1.2.1 by doing the following:
Starting with the TeamWorks Search appliances, log in to the Port 9443 console.
Click the Shutdown button.
When all the search appliances are down, shut down each TeamWorks appliance.
Log in to the PostgreSQL appliance’s Port 9443 console.
Click the Online Update icon.
In the drop-down options list, make sure that Needed Patches is selected.
Above the drop-down options list, click Update Now.
When the update completes, click Home (upper-right corner).
Click the Reboot Needed button, click OK, and then wait for the appliance to reboot before continuing.
When the updated PostgreSQL appliance is running, start each Search appliance and then start the TeamWorks appliances until your entire deployment is running again.
Continue with Disabling User Access.
Before beginning the TeamWorks update processes, you must disable user access to each TeamWorks appliance.
If you use a reverse proxy or other load-balancing solution to provide TeamWorks access, you should be able to accomplish this by taking the service offline.
If your users access TeamWorks appliances directly, you must disable the TeamWorks service on each TeamWorks appliance by doing the following:
On a TeamWorks appliance, log in to the Port 9443 console.
Click the System Services icon.
Click GroupWise TeamWorks > Action > Stop.
Repeat this on each TeamWorks appliance in your deployment.
Do the following.
On a Search appliance, log in to the Port 9443 console.
Click the Online Update icon.
In the drop-down options list, make sure that Needed Patches is selected.
Above the drop-down options list, click Update Now.
When the update completes, click Home (upper-right corner).
Click the Reboot Needed button, click OK, and then wait for the appliance to reboot before continuing.
Repeat the update process on each Search appliance before continuing with the TeamWorks appliances.
When all of the Search appliances are updated and running, continue with Updating the TeamWorks Appliances.
For each TeamWorks appliance, do the following:
On a TeamWorks appliance, log in to the Port 9443 console.
Click the Online Update icon.
In the drop-down options list, make sure that Needed Patches is selected.
Above the drop-down options list, click Update Now.
When the update completes, click Home (upper-right corner).
Click the Reboot Needed button, click OK, and then wait for the appliance to reboot before continuing.
Repeat the update process on each TeamWorks appliance.
When all of the TeamWorks appliances are updated and running, the update is complete.
Continue with Resolving Web Client Connection Issues.
Depending on the web browser and version, web client users that were connected to TeamWorks when the update process began, might have issues connecting after the update completes.
Connection issues can be resolved by doing one of the following:
Refreshing the browser.
Closing and restarting the browser.
Clearing browser cache by typing Ctrl+F5.