B.9 Troubleshooting Your Mobile Device

The following sections provide guidance for difficulties you might encounter when accessing Vibe from a mobile device:

B.9.1 Your Browser Does Not Automatically Direct You to the Mobile Interface

Problem: When you access Vibe from your mobile device, the regular Vibe interface is displayed rather than the Vibe mobile interface. Because the regular Vibe interface is not optimized for mobile devices, this can make accomplishing tasks in Vibe difficult.

Some mobile device browsers do not automatically direct you to the Vibe mobile interface.

You can resolve this problem by manually accessing the Vibe mobile interface from your mobile device:

  1. Launch a browser on your mobile device.

  2. Specify the URL for your Vibe site, followed by /mobile.

    For example: http://host/mobile.

    The Vibe mobile interface is displayed.

B.9.2 You Are Unable to View YouTube Videos from Your Mobile Device

Problem: You are unable to view YouTube videos when you access Vibe from a mobile device, such as a BlackBerry.

If you are unable to view YouTube videos when you access Vibe from your mobile device, your device is probably not properly configured. To fix this problem:

  1. Launch a web browser, then navigate to the YouTube mobile interface.

  2. Click the Help link, located near the bottom of the page.

  3. Follow the instructions for optimizing YouTube Mobile for your device.