Virtual Office System Configuration

Virtual Office is installed with default settings that let you use the product. For information about the installation methods, see Installing Virtual Office.

Some of the Virtual Office components can be configured in Virtual Office itself; other configuration tasks must be done in an administration tool available in Novell iManager.

For information on configuring the services in Virtual Office, see the Virtrual Office on-line help.

You configure the following services using iManager:

• Virtual Office Company Information
• eGuide Configuration
• E-Mail Configuration
• iPrint Configuration
• NetStorage Configuration (Files)

Configuring Virtual Office Services in iManager

This section contains the configuration instructions necessary for configuring the Virtual Office services and components in iManager. For more information about iManager, see the iManager online documentation.

The configuration process requires you to specify your server IP address and DNS name.

You need to configure the following components to ensure that Virtual Office works with your current system configuration and the services you use:

• Portal Containers lets you determine the contexts that users can log in from. For instructions on configuring the Portal containers in iManager, see Portal Containers Configuration.
• Team Configuration lets you determine if the default location for file sharing is adequate and lets you specify another location if necessary. As you configure this setting, make sure you have the Common Internet File System (CIFS) protocol enabled. For information about CIFS, see the Novell Native File Access Protocols Guide. For more information on team file sharing, see Configuring Virtual Teams.
• E-Mail Notification lets you ensure that users receive e-mails informing them of events such as team membership, news postings, and new discussions. You specify this server address information in the SMTP address field on the Team Configuration page. For more information on e-mail notification, see Configuring Virtual Teams.
• Virtual Team Creation determines which users have rights to create teams. The team management option lets you grant or deny team creation rights to specific users. By default, everyone can create teams. If you disable team creation, nobody (including administrators) can create teams. For more information on Virtual Team creation, see Configuring Virtual Teams.

After you complete the necessary configuration tasks, log in to Virtual Office and review the features on the task bar (such as iPrint, eGuide, NetStorage, and e-mail) to make sure these services point to the correct servers. To open Virtual Office to test the features, specify the following URL:

http://server_name/vo

Replace server_name with the name or IP address of the server you installed Virtual Office on.

Portal Containers Configuration

This configuration sets up the contexts that users log in from. It also lets you determine your portal containers, portal locations (if you have multiple portal heads), and team creation rights.

NOTE:  When configuring containers and adding users in Virtual Office, use the Environment Administration option in the iManager Roles and Tasks menu. You can use the Configure button on the iManager taskbar, but this method requires more manual configuration procedures to get the services to appear in Virtual Office.

To configure portal containers:

1. On the iManager main page, then click Virtual Office Management > Environment Administration > Portal Information.

2. Complete the following settings:

   Setting	Description
   Portal Containers	The portal containers that associate with the Portal Configuration object. This configuration is necessary to determine the contexts that users can log in from. By default, the container is set to where your portal is. You need to add o=users to let users log in to Virtual Office.
   Portal Locations	The number of portal heads. If you have multiple portal heads, we recommend that you have the Common Internet File System (CIFS) protocol enabled on another server so all the portal heads can point directly to the CIFS server. For information about enabling CIFS on a NetWare server, see the Novell Native File Access Protocols Guide.
   Teams	List of all the virtual teams currently created in Virtual Office.

Logging Reports

You can determine the type of information that appears on logging reports. This is helpful for tracking usage and diagnosing problems. There are three levels of information you can obtain from the logging report: low, medium, and high. The low setting provides all available information; with this level, you might need to sort through a lot of superfluous information to find what you need. The medium setting narrows the report output to include more specific information, but also includes some general information. The high setting provides only the specific information you might need.

You can use the logging tool to help locate and diagnose errors. If you need to contact technical support, your representative can use the information from this report to help resolve issues. When you are using Virtual Office in a production environment, we recommend that you turn off the logging feature because it consumes memory while it's in operation.

1. Open iManager, then click Virtual Office Management > Environment Administration > Logging.

2. Complete the following settings:

   Setting	Description
   Logging	Enables and disables logging.
   Logging Level	Retrieves logging report messages. Select one of three options: High includes specific messages Medium includes specific and some general messages Low includes all messages
   Logging Modules	Lists the modules that are included in the logging. If the field is blank, the logging includes all modules.
   Logging to Standard Error	Enables logging to standard error. Standard error is the Tomcat logger screen on the server that displays the report.
   Logging to Standard Out	Enables logging to standard out. Standard out is the Tomcat logger screen on the server that displays the report.
   Logging to File	Sends the logging report to the sys:\tomcat\4\webapps\nps\web-inf\debug.xml file.

Virtual Office Company Information

The Virtual Office News service lets you post information for all users in the Virtual Office Company Information field on the home page. You can draft the information in plain text or HTML. For example, if the information you want to display is in the form of a Web site, you can display the information as it would appear on the Web site.

HINT:  You can use your favorite HTML editor to create the HTML code for the information you want to display, then paste that code into the News field.

1. On the iManager main page, click Virtual Office Management > Services Administration > Company Info.

2. Check the Enable check box.

   If this box is unchecked, the Virtual Office news field does not appear on the home page.

3. Select a language.

4. Type the information (or insert the HTML code) in the Company Information field.

5. Click OK.

eGuide Configuration

Novell^® eGuide is a Web application that provides a simple browser-based solution to search for all of the important people, places, and things your users need to know, regardless of the location of your LDAP data source.

eGuide is independent of platform or a particular application. It can be accessed by any user with rights to your Web server via a standard Web browser.In addition to searching Novell eDirectory^TM, you can use eGuide to search multiple LDAP data sources at the same time. This means, for example, that if your company purchases another company, you can easily provide a combined white pages view of both companies using eGuide to point to two separate directories at the same time.eGuide runs on the most widely used platforms and is compatible with such e-mail, instant messaging, and real-time collaboration tools as Microsoft* NetMeeting and AOL* Instant Messenger*. When users find the people they are looking for, eGuide lets them launch the type of communication that fits their current needs (e-mail, instant messaging, and even video conferencing).

For more information and instructions on how to use eGuide, see the eGuide 2.1.1 Administration Guide.

IMPORTANT:  Before you can access eGuide, you must run the eGuide configuration wizard. For instructions, see the Installation section of the Novell eGuide 2.1.1 Administration Guide .

1. On the iManager main page, click Virtual Office Management > Services Administration > eGuide.

2. Check the Enable check box.

   If this box is unchecked, the eGuide icon does not appear in Virtual Office.

3. Select one of the following options to specify the URL to the eGuide Web page.

   The option you use is determined by which server you have eGuide on.

   • Launch to This Server's eGuide Home Page: If eGuide is on the same server as Virtual Office, specify the URL and port to launch the eGuide home page. For example:

     https://localhost:8080/eGuide/servlet/eGuide

   • Launch to a Remote Server's eGuide Home Page: If eGuide is on a remote server, specify the DNS or IP address of the remote server. For example:

     https://DNSorIP_Address/eGuide/servlet/eGuide

   • Enter a Custom URL to Launch eGuide: If eGuide is in a unique location, select this option.

4. Click OK.

The eGuide configuration tab also lets you set an optional proxy URL. This setting allows an internet proxy/accelerator, like Novell iChain, to correctly rewrite the specified proxy URL to the correct DNS name that will allow a user's browser to work properly through the proxy server. Specify a full URL to the eGuide servlet. For example, http://eguide.novell.com/eGuide/servlet/eGuide.

iPrint Configuration

iPrint is a software solution that lets users print from anywhere to anywhere on the network. Using the Internet Printing Protocol standard, iPrint lets users use a Web browser to install printers on their workstations. Then, users can print to iPrint printers through their applications just like using any other printer. These printers can be located anywhere in the same building or in a remote location.

1. On the iManager main page, click Virtual Office Management > Services Administration > iPrint.

2. Check the Enable check box.

   If this box is unchecked, the iPrint icon does not appear in Virtual Office.

3. Select one of the following options to access the iPrint Web page.

   The option you use is determined by which server you have iPrint on.

   • Launch to This Server's iPrint Home Page: If iPrint is on the same server as Virtual Office, specify its local host and port to launch the iPrint home page. For example:

     https://localhost:8080ipp/

   • Launch to a Remote Server's iPrint Home Page: If iPrint is on a remote server, specify the DNS name or IP address of the remote server. For example:

     https://DNSorIP_Address/ipp/

   • Enter a Custom URL to Launch iPrint: If iPrint is in a unique location, select this option.

4. Click OK.

NetStorage Configuration (Files)

The Files service lets you access Novell NetStorage, a feature that provides simple Internet-based access to file storage. It is a Net services software solution that bridges a company's protected network and the Internet. It gives users secure file access from any Internet location, with nothing to download or install on their workstations. Users can access files and folders on a network using either a browser or Microsoft Web Folders.

1. On the iManager main page, click Virtual Office Management > Services Administration > NetStorage.

2. Check the Enable check box.

   If this box is unchecked, the Files icon does not appear in Virtual Office.

3. Select one of the following options to specify the URL to the NetStorage Web page.

   The option you use is determined by which server you have NetStorage on.

   • Launch to This Server's NetStorage Home Page: If NetStorage is on the same server as Virtual Office, specify the URL and port to launch the NetStorage home page. For example:

     https://localhost:8080/NetStorage

   • Launch to a Remote Server's NetStorage Home Page: If NetStorage is on a remote server, specify the DNS or IP address of the remote server. For example:

     https://DNSorIP_Address/NetStorage

   • Enter a Custom URL to Launch NetStorage: If NetStorage is in a unique location, select this option.

4. Click OK.

Bookmarks Configuration

You can configure the Virtual Office Bookmarks service to specify whether the service appears on the button bar and what appears in the service.

1. Open iManager, then click Virtual Office Management > Services Administration > Bookmarks.

2. If you want the Bookmarks button to appear in the Virtual Office button bar, check the Bookmarks Link Enable check box.

3. If you want bookmarks to appear on user home pages, check the Home Page Bookmarks Enable check box.

4. Click OK.

You can also specify bookmarks that appear by default when a user starts Virtual Office. Click Add to add a bookmark. Select a book mark and click edit to change the name or URL of that bookmark. Select a bookmark and click delete to remove that bookmark from the list.

E-Mail Configuration

You can use Virtual Office with a variety of e-mail services. To use e-mail, you need to configure it to access a valid location for all users.

See the following sections to select the e-mail server you want to set up:

• Exchange E-Mail Server Configuration
• GroupWise E-Mail Server Configuration
• NetMail E-Mail Server Configuration
• Lotus Notes E-Mail Server Configuration
• iMAP/POP3 E-mail Server Configuration

Exchange E-Mail Server Configuration

1. On the iManager main page, click Virtual Office Management > Services Administration > e-Mail.

2. Check the Enable check box.

3. From the e-mail Server menu, select Microsoft Exchange.

4. Click the Personalize icon.

5. Specify the Microsoft Exchange URL.

6. Select Synchronized with Virtual Office Tree or Different Than the Virtual Office Tree depending on where the user credentials are.

7. Click OK.

8. (Optional) Check the Enable check box in the Home Page Reduced e-Mail View.

   To use this option, you need to configure your e-mail server to support POP3 or iMap protocols. To select the protocol you are using, click the Personalize icon, and then check the POP3 or iMap check box. If you enable this option, only the last five messages appear on your e-mail list.

9. Click OK.

GroupWise E-Mail Server Configuration

1. On the iManager main page, click Virtual Office Management > Services Administration > e-Mail.

2. Check the Enable check box.

3. From the e-mail Server menu, select Novell GroupWise.

4. Click the Personalize icon.

5. Specify the GroupWise^® WebAccess URL.

6. Select Synchronized with Virtual Office Tree or Different Than the Virtual Office Tree, depending on where the user credentials are.

7. Click OK.

8. (Optional) Check the Enable check box in the Home Page Reduced e-Mail View.

   To use this option, you need to configure your email server to support POP3 or iMap protocols. To select the protocol you are using, click the personalize icon, then check the POP3 or iMap check box. If you enable this option, only the last five messages appear on your e-mail list.

9. Click OK.

NetMail E-Mail Server Configuration

1. On the iManager main page, click Virtual Office Management > Services Administration > eMail.

2. Check the Enable check box.

3. From the E-mail Server menu, select NetMail.

4. Click the Personalize icon.

5. Specify the NetMail URL.

6. Select Synchronized with Virtual Office Tree or Different Than the Virtual Office Tree, depending on where the user credentials are.

7. Click OK.

8. (Optional) Check the Enable check box in the Home Page Reduced e-Mail View.

   To use this option, you need to configure your email server to support POP3 or iMap protocols. To select the protocol you are using, click the Personalize icon, and then check the POP3 or iMap check box. If you enable this option, only the last five messages appear on your e-mail list.

9. Click OK.

Lotus Notes E-Mail Server Configuration

1. On the iManager main page, click Virtual Office Management > Services Administration > e-Mail.

2. Check the Enable check box.

3. From the e-Mail Server menu, select Lotus* Notes*.

4. Click the Personalize icon.

5. Specify the Lotus Notes URL.

6. Specify the proxy URL.

7. Click OK.

8. (Optional) Check the Enable check box in the Home Page Reduced e-Mail View.

   To use this option, you need to configure your email server to support POP3 or iMap protocols. To select the protocol you are using, click the personalize icon, then check the POP3 or iMap check box. If you enable this option, only the last five messages appear on your e-mail list.

9. Click OK.

iMAP/POP3 E-mail Server Configuration

1. On the iManager main page, click Virtual Office Management > Services Administration > e-Mail.

2. Check the Enable check box.

3. From the e-mail Server menu, select IMAP/POP3.

4. Click the Personalize icon.

5. Select the mail server type you want (IMAP or POP3).

6. Specify the DNS name for the server.

7. Specify the SMTP Server DNS name.

8. Select Synchronized with Virtual Office Tree or Different Than the Virtual Office Tree, depending on where the user credentials are.

9. Click OK.

10. (Optional) Check the Enable check box in the Home Page Reduced e-Mail View.

    To use this option, you need to configure your e-mail server to support POP3 or iMap protocols. To select the protocol you are using, click the Personalize icon, and then check the POP3 or iMap check box. If you enable this option, only the last five messages appear on your e-mail list.

11. Click OK.

Change Password

Use the Change Password tab to specify whether users can change their Virtual Office passwords.

1. Open iManager, then click Virtual Office Management > Services Administration > Change Password.

2. If you want users to be able to change their Virtual Office password, check the Change Password Link Enable check box.

   If enabled, the Change Password button appears in the Virtual Office button bar. If Change Password is not enabled, users cannot change their Virtual Office password.

3. Click OK.