This section provides solutions to problems you might encounter when using ZENworks 10 Configuration Management Reporting Server.
ZENworks Reporting Server installation fails on a 64-bit Windows device that is using an Oracle database
Uninstall ZENworks Configuration Management from the Primary Server.
Install ZENworks Configuration Management to a customized location that does not contain any parentheses in the pathname. For more information, see ZENworks 10 Configuration Management Installation Guide.
On the new server, install ZENworks Configuration Management to a customized location that does not contain any parentheses in the pathname. For more information, see ZENworks 10 Configuration Management Installation Guide.
Install ZENworks Reporting Server.
How do I enable debug logging for ZENworks Reporting Server services?
Where do I find the BusinessObjects Enterprise log files?
%zenworks_home%\share\boe\Business Objects Enterprise 120\logging\BOEInstall_0.log
You can find the ZENworks Reporting Server trace files in the following locations:
%zenworks_home%\share\boe\Business Objects Enterprise 120\logging
Where do I find ZENworks Reporting Server log files?
%zenworks_home%\logs\ZENworks Reporting Server_date time.log.xml
/var/opt/novell/log/zenworks/ZENworks Reporting Server__date time.log.xml
The ZENworks Reporting Server installation on a virtual machine might fail when you use the ZCM_REPORTING_10.x.0.iso file mounted on the host machine as a CD-ROM on that virtual machine
A message indicating that ZENworks Reporting Server cannot be deleted appears even after uninstalling ZENworks Reporting Server
A message indicating that ZENworks Reporting Server uninstallation process failed is displayed while uninstalling ZENworks Reporting Server
Additionally, the ZENworks Reporting Server uninstall log file and the Service Message log file contain the following messages respectively:
“[ERROR] [8/10/09 1:10:00 PM]  [UNINSTALL] [ZRS Uninstall Failed with exceptioncom.novell.zenworks.configure.ConfigureExce ption: 2]”
“Failed to send RPC command to the zenloader process: settings.refresh” respectively.
Reporting Server uninstallation on Windows fails if another installation is in progress on the same device
Open the Windows Task Manager and stop all instances of msiexec.exe and setup.exe.
Uninstall ZENworks Reporting Server.
Reporting does not work if the ZENworks database is an MS SQL Server database, and the authentication mode is Windows Authentication
A database error occurred. The database error text is: [Microsoft][ODBC SQL Server Driver][SQL Server] Login failed for user "NT AUTHORITY\ANONYMOUS LOGON"..(WIS 10901)
Provide Read permission to %ZENWORKS_HOME%/conf/security directory and Full Control permission to %ZENWORKS_HOME%/share/boe directory for the domain user account of the Windows server that hosts the ZENworks Configuration Management database. For a non-domain user, the username and password must be the same on the ZENworks Configuration Management Server database and ZENworks Reporting Server. You must also provide the Read and Full Control permission to the non-domain user.
Edit the properties of ZENworks Reporting Server Services on the ZENworks Server:
From the desktopmenu, click > > > .
The Central Configuration Manager window is displayed.
Right-click, then click .
Right-click, then click .
The Server Intelligence Agent (ZENReporting) Properties window is displayed.
In the Log On As panel, deselect, then specify the username and password of the domain account of the Windows server that hosts the ZENworks Configuration Management database.
Right-click, then click
ZENworks Reporting Server fails to launch through ZENworks Control Center on servers other than the Primary Server on which it has been configured
For example, if you configured ZENworks Reporting Server on the first Primary Server and try to launch it from another Primary Server on which it has not been configured, ZENworks Reporting Server fails to launch.
Some BOE files are not removed from the device even after uninstalling ZENworks Reporting Server
You can find the ZENworks Reporting Server uninstallation log files in the following locations:
Identify the files that are not removed under the /etc/init.d/location and manually remove the files from the device.