A.5 General Policy Troubleshooting

The user is prompted to log in again immediately after logging in to ZENworks by using ZENworks icon

Source: ZENworks 10 Configuration Management; Policy Management.
Explanation: If the following conditions are met, a ZENworks user is prompted to log in again immediately after logging in to the device, in spite of providing the right credentials:

  • The user has logged in to a device where another ZENworks user has logged in and logged out within 5 to 10 mins of the desktop login.

  • The Dynamic Local User policy or the Windows Group policy that is assigned to the user has the After enforcement, force a re-login on the managed device, if necessary option selected.

Action: Edit the policy to deselect After enforcement, force a re-login on the managed device, if necessary.

Unable to view the newly added user source in all the other concurrent sessions of ZENworks Control Center

Source: ZENworks 10 Configuration Management; Policy Management.
Explanation: If ZENworks Control Center is opened by more than one user at the same time and a new user source is added to the management zone by one of the users, the newly added user source is not reflected in the other open sessions of ZENworks Control Center. Consequently, the policies might not be assigned to the new user source.
Action: To assign policies to the new user source, log in to ZENworks Control Center again.

The Wake-on-LAN policy is not available in ZENworks Configuration Management

Source: ZENworks 10 Configuration Management; Policy Management.
Action: Perform the following steps to create the functionality of the Wake-on-LAN policy:

  1. In ZENworks Control Center, create an empty bundle without any actions.

  2. Select the bundle and click Action > Assign Bundle to Device, then click Next.

  3. Select the Distribution Schedule option, then click Next.

  4. Select the Wake-on-LAN option, then click Next.

  5. Click Finish.

The zman pvst command might not display the correct status of the policy assignment and deployment on a managed device

Source: ZENworks 10 Configuration Management; Policy Management.
Explanation: If you assign a policy to a user or device and run the zman pvst command on the device, the assignment status and the overall deployment status of the policy might not be displayed correctly.
Action: Refresh the device.

The enforcement of policies such as DLU policy, Roaming Profile policy, or Group Policy fails on the managed device

Source: ZENworks 10 Configuration Management; Policy Management.
Possible Cause: If a user logs into a managed device by authenticating with a eDirectory user account that has trailing space characters, policies such as DLU policy, Roaming Profile policy, or Group Policy are not enforced on the managed device.
Action: Ensure that the eDirectory user account does not have trailing space characters.

Closing a published application or logging out of the shared desktop of a Citrix server fails to terminate the session on the Citrix server

Source: ZENworks 10 Configuration Management; Policy Management.
Explanation: Even after closing a published application or logging out of the shared desktop of a Citrix server, a user remains logged in to ZENworks. Consequently, some of the policies might not be unenforced on the device.
Action: Perform the following steps on the device:

  1. Open the Registry Editor.

  2. Go to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Citrix\wfshell\TWI.

  3. Change the value of LogoffCheckSysModules from ZCMUMHelper.exe to ZenUserDaemon.exe,ZCMUMHelper.exe

  4. Reboot the device.