2.1 Configuring the Remote Management Settings

The Remote Management settings are rules that determine the behavior or the execution of the Remote Management service on the managed device. The settings include configuration for the ports, session settings, and performance settings during the remote session. These settings can be applied at zone, folder, and device levels.

The following sections provide information on configuring the Remote Management settings at the different levels:

2.1.1 Configuring the Remote Management Settings at the Zone Level

By default, the Remote Management settings configured at the zone level apply to all the managed devices.

  1. In ZENworks Control Center, click Configuration.

  2. In the Management Zone Settings panel, click Device Management, then click Remote Management.

  3. Select Run Remote Management Service on Port and specify the port to enable the Remote Management service to run on that port.

    By default, the Remote Management service listens on port number 5950.

  4. Select the Session Settings options:

    Field

    Details

    Look Up Viewer DNS Name at the Start of the Remote Session

    Enables the Remote Management service to look up for the DNS name of the management console at the start of the remote session.

    The name is saved in the audit logs and is displayed as a part of the session information during the remote sessions. If this option is not selected or the Remote Management service is unable to find the console name, then the console name is displayed as unknown.

    If your network does not have reverse DNS lookup enabled, then we recommend that you disable this setting to prevent a significant delay in starting the remote session.

    Allow Remote Session when no user is logged on to the managed device

    Enables a remote operator to remotely manage a device when the policy allows the remote operation but no user has logged in to the device. This option is selected by default.

  5. Select from the following options for improving the performance of a remote session:

    Field

    Details

    Suppress Wallpaper

    Suppresses the wallpaper on the managed device during a remote session. This prevents the bitmap data of wallpaper from being repeatedly sent to the Remote Management console and thereby enhances the performance of the remote session.

    Enable Optimization Driver

    Enables the optimization driver, which is installed by default on every managed device. If you select this option, only the changed portion of the screen on the managed device is captured and updated on the Remote Management console during the remote session, thereby enhancing the performance of the remote session.

  6. (Optional) Configure a remote management proxy to perform remote operations on the managed device.

    If the managed device is on a private network or is on the other side of a firewall or router that is using NAT (Network Address Translation), the remote management operation of the device can be routed through a remote management proxy. You must install the proxy separately. For information on installing the remote management proxy, see Section 2.10, Installing a Remote Management Proxy.

    Task

    Details

    Add a remote management proxy

    1. Click Add to display the Add Proxy Settings dialog box.

    2. Fill in the following fields:

      Proxy: Specify the IP address or DNS name of the remote management proxy.

      IP Address Range: Specify the IP addresses of the devices you want to remotely manage through the remote management proxy. You can specify the IP address range in one of the following ways:

      • Specify the range of IP addresses using CIDR (Classless Inter-Domain Routing) notation. With CIDR, the dotted decimal portion of the IP address is interpreted as a 32-bit binary number that has been broken into four 8-bit bytes. The number following the slash (/n) is the prefix length, which is the number of shared initial bits, counting from the left side of the address. The /n number can range from 0 to 32, with 8, 16, 24, and 32 being commonly used numbers. Examples:

        123.45.678.12/16: Specifies all IP addresses that start with 123.45.

        123.45.678.12/24: Specifies all IP addresses that start with 123.45.678.

      • Specify the range of IP addresses in the From IP address - To IP address format. For example:

        123.45.678.12 - 123.45.678.15: Specifies all IP addresses in the range 123.45.678.12 to 123.45.678.15.

    Delete a remote management proxy

    1. Select the proxy you want to delete.

    2. Click Delete, then click OK.

  7. (Optional) Configure an application to be launched on the managed device during the Remote Diagnostics session by adding it to the Diagnostics Applications list. By default, the list includes the following applications:

    • System Information

    • Computer Management

    • Services

    • Registry Editor

    The following table lists the tasks that you can perform to customize the Diagnostics Applications list:

    Task

    Details

    Add an application

    1. Click Add.

    2. Specify the application name and the application path on the managed device.

    3. Click OK.

    Delete an application

    1. Select the application you want to delete.

    2. Click Delete, then click OK.

    Revert to default applications

    1. Click Revert, then click OK.

  8. Click Apply, then click OK.

These changes are effective on the device, when the device is refreshed.

2.1.2 Configuring the Remote Management Settings at the Folder Level

By default, the Remote Management settings configured at the zone level are applied to all the managed devices. However, you can modify these settings for the devices within a folder:

  1. In ZENworks Control Center, click Devices.

  2. Click the folder (details) for which you want to configure the Remote Management settings.

  3. Click Settings, then click Device Management > Remote Management.

  4. Click Override.

  5. Edit the Remote Management settings as required.

  6. To apply the changes, click Apply.

    or

    To revert to the system settings configured at the zone level, click Revert.

  7. Click OK.

These changes are effective on the device, when the device is refreshed.

2.1.3 Configuring the Remote Management Settings at the Device Level

By default, the Remote Management settings configured at the zone level are applied to all the managed devices. However, you can modify these settings for the managed device:

  1. In ZENworks Control Center, click Devices.

  2. Click Servers or Workstations to display the list of managed devices.

  3. Click the device for which you want to configure the Remote Management settings.

  4. Click Settings, then click Device Management > Remote Management.

  5. Click Override.

  6. Edit the Remote Management settings as required.

  7. To apply the changes, click Apply.

    or

    To revert to the previously configured system settings on the device, click Revert.

    If the Remote Management settings on the device were configured at the folder level, the settings revert to the configured folder level settings; otherwise, they revert to the default zone level settings.

  8. Click Ok.

These changes are effective on the device, when the device is refreshed.