3.4 Managing a Remote Diagnostics Session

Remote Management lets you to remotely diagnose and analyze the problems on the managed device. This helps you to shorten problem resolution times and assist users without requiring a technician to physically visit the problem device. This increases user productivity by keeping desktops up and running.

When you launch a Remote Diagnostics session on the managed device, you can access only the diagnostics applications configured for the device in the Remote Management settings for diagnosing and fixing the problems on the device. During the session, the diagnostics applications are displayed as icons in a toolbar. By default, the following diagnostics applications are configured in the Remote Management Settings:

Table 3-4 Toolbar Options in the Remote Management Viewer


Shortcut Key


Connection Options


Allows you to configure various session parameters such as format and encoding for enhancing the session performance, logging, and local and remote cursor handling.

Connection Info


Provides the hostname, port, screen resolution, and protocol version of the managed device.

Full Screen


Allows you to toggle between full screen and normal mode.

Request Screen Refresh


Refreshes the viewing window.

Transfer Files


Launches a session to transfer files to and from the managed device.

This option is enabled only if the Allow transferring files on the managed device option is enabled in the Remote Management policy effective on the managed device. For more information on File Transfer, see Section 3.5, Managing a File Transfer Session



Closes the remote session.

Table 3-5 Remote Diagnostics Applications



System information

Computer Management


Registry Editor

You can configure the applications to be launched on the managed device during the Remote Diagnostics session. For more information on configuring the diagnostics applications, see Section 2.1, Configuring the Remote Management Settings.