1.3 Understanding Remote Management Features

The following sections helps you to understand the various Remote Management features:

1.3.1 Visible Signal

Lets you provide a visible indication on the managed device desktop to inform the user that the device is being remotely managed. The visible signal displays the identification of the remote operator and the session details such as type of the remote session and start time of the session. The user can terminate a particular remote session or close the signal dialog box to terminate all the remote sessions.

1.3.2 Intruder Detection

The Intruder Detection feature significantly lowers the risk of the managed device being hacked. If the remote operator fails to log in to the managed device within the specified number of attempts (the default is 5), the Remote Management service is blocked and does not accept any remote session request until it is unblocked.

1.3.3 Session Encryption

The remote sessions are secured using Secured Socket Layer (TLSv1 protocol).

1.3.4 Audible Beep

When a remote session is active on the managed device you can generate an audible beep at regular time intervals on the managed device as configured in the Remote Management policy.

1.3.5 Keyboard and Mouse Locking

Lets you lock the keyboard and mouse controls of the managed device during a remote session to prevent the managed device user from interrupting the session.

NOTE:On Windows Vista managed devices, mouse and keyboard locks do not function if the Aero theme is enabled.

1.3.6 Screen Blanking

Lets you blank the screen on the managed device during a remote session to prevent the user from viewing the actions performed by the remote operator during the session. The keyboard and mouse controls of the managed device are also locked.

NOTE:Blanking the screen of a tablet PC managed device during a remote session degrades the session performance.

1.3.7 Abnormal Termination

Lets you lock the managed device or log out the user on the managed device if a remote session is abruptly disconnected.

1.3.8 Overriding Screen Saver

Lets you override any password-protected screen saver on the managed device during a remote session.

This feature is not available on a Windows Vista, Windows Server 2008, and Windows 7 managed devices.

1.3.9 Automatic Session Termination

Automatically terminates a remote session if it has been inactive for a specified duration.

1.3.10 Agent Initiated Connection

Lets you enable the user on the managed device to request assistance from a remote operator. You can preconfigure the list of remote operators to be available to the user. For more information, see Section 2.8.2, Initiating a Session from the Managed Device.

NOTE:This feature is currently supported only on Windows.

1.3.11 Session Collaboration

Lets a group of remote operators collaborate to jointly perform a remote session. The master remote operator can invite other remote operators to the session, delegate the remote control rights to another remote operator to solve a problem, regain control from the remote operator, and terminate a remote session. For more information, see Section 3.1.2, Session Collaboration.

1.3.12 Remote Management Auditing

Lets you generate audit records for every remote session performed on the managed device. The audit log is maintained on the managed device and is viewable by the user.