2.5 Configuring the Remote Management Password

The following sections provide information on configuring the Remote Management password for the Remote Management service on the managed device:

2.5.1 Setting Up the Remote Management Password Using ZENworks Control Center

The Administrator can set a Remote Management password in the Security Settings page while creating a Remote Management policy or after creating the policy.

If you want to set the password while creating the Remote Management policy, see Section 2.3, Creating the Remote Management Policy.

To edit the password set in the Remote Management policy:

  1. In ZENworks Control Center, click Policies.

  2. Click the Remote Management policy, then click the Settings tab.

  3. In the Security Settings panel, select the password and replace it with the new password.

  4. Click Apply

  5. Increment the version of this policy in the Summary page or in the Common Tasks to update the changes in the passwords on the managed device.

If you want to set the password after creating the Remote Management policy:

  1. In ZENworks Control Center, click Policies.

  2. Click the Remote Management policy, then click the Settings tab.

  3. In the Security Settings panel, select Enable Password Based Authentication, then select Persistent.

  4. Click Set Password and specify the password. If you have already set the password while creating the Remote Management policy, then you can edit the password. To edit the password, select the password and replace it with the new password.

  5. Click Apply

  6. Increment the version of this policy in the Summary page or in the Common Tasks to update the changes in the passwords on the managed device.

2.5.2 Setting Up the Remote Management Password Using ZENworks Adaptive Agent

The user at the managed device can set a password for the Remote Management service if the Allow user to override default password on the managed device option is enabled in the Remote Management policy effective on the managed device. This password has precedence over the password set in the Remote Management policy.

To set a password on the managed device:

  1. Double-click the ZENworks Adaptive Agent icon to display the ZENworks Adaptive Agent window.

  2. In the left pane, navigate to Remote Management, then click Security.

  3. In the right pane, click Set Password to set the following passwords:

    • ZENworks password (Recommended): Used in ZENworks authentication. It can be up to 255 characters long.

    • VNC password: Used in VNC authentication for interoperability with open source VNC viewers. It can be up to 8 characters long.

  4. Click OK.

2.5.3 Clearing the Remote Management Password Using ZENworks Control Center

To clear the Remote Management password set using the policy:

  1. In ZENworks Control Center, click Policies.

  2. Click the Remote Management policy, then click the Settings tab.

  3. In the Security Settings panel, select Clear Password then click Apply.

  4. Increment the version of this policy in the Summary page or in the Common Tasks to update the changes in the policy on the managed device.

To clear the Remote Management password set by the managed device user:

  1. In ZENworks Control Center, click Policies.

  2. Click the Remote Management policy, then click the Settings tab.

  3. In the Security Settings panel, deselect the Allow User to Override Default Passwords on Managed Device option, then click Apply.

  4. Increment the version of this policy in the Summary page or in the Common Tasks to update the changes in the policy on the managed device.

2.5.4 Clearing the Remote Management Password Using ZENworks Adaptive Agent

The user at the managed device can reset the Remote Management password set earlier by him or her.

  1. Double-click the ZENworks Adaptive Agent icon to display the ZENworks Adaptive Agent window.

  2. In the left pane, navigate to Remote Management, then click Security.

  3. In the right pane, click Clear Password to clear the passwords.

  4. Click OK.

The password configured in the policy will be effective as there is no password set by the user.