F.0 Troubleshooting

The following sections explains the scenarios that you might encounter while using the Bundles component of Novell® ZENworks® 10 Configuration Management.

Unable to locate the active text box in the user interface of ZENWorks Control Center

Source: ZENworks 10 Configuration Management; Software Distribution.
Explanation: If you use Firefox 2.0 to open ZENworks Control Center, the cursor might fail to appear in the active text box.
Action: Use Internet Explorer.

Uploading content from a text file to a Directive bundle corrupts the content

Source: ZENworks 10 Configuration Management; Software Distribution.
Explanation: If you use the Edit Text File action to upload a text file containing extended characters, the content is corrupted.
Action: Open the text file, save it as UTF-8, then upload the file.

While launching applications, the window prompting for user input might not be displayed

Source: ZENworks 10 Configuration Management; Software Distribution.
Explanation: If you use bundles to launch applications that require user input, the window prompting for the input might be hidden behind the application. This problem might occur if the applications are launched for the first time for each user login.
Action: If you want to immediately view the window, minimize the application. To fix the problem, restart the system.

Unable to select a large number of files to upload to the content server while performing the Install Directory or Install Files action with the Firefox browser

Source: ZENworks 10 Configuration Management; Software Distribution.
Explanation: You cannot select a large number of files to upload to the content server while performing the Install Directory or Install Files action with the Firefox browser.
Action: Upload a smaller number of files with the Firefox browser, or use the Internet Explorer browser to perform the action.

Unable to execute the Install MSI action on a Windows 2000 device

Source: ZENworks 10 Configuration Management; Software Distribution.
Explanation: If Grant administrator privilege to user during installation is selected in the Install MSI dialog box to provide administrator privileges to the logged in user, the user is prompted to provide the log in credentials when the Install MSI action is executed on the device. The action fails to execute even if the user has provided the correct password.
Action: Add the user as a part of the operating system as follows:

  1. Run MMC.

  2. Click File > Add/Remove Snap-in, click Add.

  3. In the Add Standalone Snap-in dialog box, select Group Policy Object Editor, click Add > Finish.

  4. Click Close to close the Add Standalone Snap-in dialog box.

  5. Click OK.

  6. In the Console Root window, double-click Computer Configuration > Windows Settings > Security Settings > Local Policies > User Rights Assignment > Act as part of the operating system

  7. Click Add User or Group.

  8. In Enter the object names to select, specify the user name. Click OK.

  9. Click OK.