39.4 Acknowledging Messages

An acknowledged message is one that you have reviewed and marked as acknowledged (Acknowledged icon).

39.4.1 Acknowledging a Message

  1. In the Message Log panel or the System Message Log panel, click the message you want to acknowledge.

  2. In the Message Detail Information dialog box, select the Acknowledge option, then click OK:

    Message Detail Information dialog box

    The acknowledged messages are removed from the Message Log panel or the System Message Log panel, depending on which panel you selected in Step 1.

    The acknowledged messages continue to be listed in the Advanced view of these logs, marked with a check mark (Acknowledged icon).

39.4.2 Acknowledging Multiple Messages

  1. In the Message Log panel or the System Message Log panel, click Advanced on the right corner of the panel.

  2. Select the messages to acknowledge, then click Acknowledge:

    Edit Message Log

    The acknowledged messages are marked with a check mark (Acknowledged icon).

39.4.3 Acknowledging Messages Logged During a Specified Time

  1. In ZENworks Control Center, click Configuration.

  2. In the Configuration Tasks, click Message Cleanup to display:

    Message Cleanup

  3. In the Message Cleanup dialog box, select Acknowledge.

  4. In the Date Range option, select the Beginning Date and the Ending Date.

  5. Select the Filter option:

    None: Cleans up the messages in selected date range from all the devices.

    Device: Cleans up the messages in selected date range from the selected device.

  6. Click OK.

A message cleanup action is initiated and a system message is logged after the cleanup action is completed. For more information on viewing system logs, see Section 39.3.2, System Message Log.