J.2 Troubleshooting Preboot Services and Imaging Services

This section provides solutions to problems you might encounter when using Preboot Services and Imaging in ZENworks.

Applying the MDT Deployment bundle to re-install the operating system on a device that already has an operating system results in an infinite loop

Explanation: When you apply the MDT Deployment bundle to re-install the operating system on a device that already has an operating system, it results in an infinite loop. On PXE boot, the device picks up the same MDT bundle every time. This issue occurs because the Microsoft Deployment Toolkit (MDT) wipes out the ZENworks Image Safe Data (ZISD) when preparing the disk to re-install the operating system on the device. Hence, the Imaging Server does not know the status of the imaging work assigned to the device and it is never cleared.
Action: Workaround: Perform either of the following methods:

Method 1

  1. Customize the corresponding MDT Deployment Share which the MDT WIM uploaded in the bundle contacts on booting. Use the ISDTool.exe to clear the MBR:

    1. Download the 32-bit ISDTool.exe from the ZENworks Download page (https://zenworks_server_IP_address:port/zenworks-setup) under Imaging Tools. Place it in the MDT Deployment Share under the /Tools/x86 folder.

    2. Download the 64-bit ISDTool.exe from the ZENworks Download page (https://zenworks_server_IP_address:port/zenworks-setup) under Imaging Tools. Place it in the MDT Deployment Share under the /Tools/x64 folder.

    3. Open the ZTIDiskpart.wsf script file present in the MDT Deployment Share under the Scripts folder and insert the following lines just above the Open an instance for diskpart.exe, and dynamically pipe the commands to the program line:

      Dim sampCmd Dim aScriptDir Dim aArchitecture aScriptDir = oFSO.GetParentFolderName(WScript.ScriptFullName) aArchitecture = oEnvironment.Item("Architecture") sampCmd = aScriptDir & "\..\tools\" & aArchitecture & "\ISDTool.exe cleandisk " & iDiskIndex oShell.Exec(sampCmd)

When the device boots the MDT WIM and contacts the above customized MDT Deployment Share, the script prevents MDT from wiping out the ZISD data,

Method 2

  1. Clear the MBR using Third-Party Script Preboot bundle before applying the MDT Deployment bundle on the device:

    1. Create Third-Party Script Preboot bundle in ZENworks. Add the following command as the Script Text:

      isdtool cleandisk disk_index

      For more information, see Section 3.9, ISDTool.

    2. Apply the Third-Party Script Preboot bundle on the device.

    3. Apply the required MDT Deployment bundle on the device.

      IMPORTANT:Exercise extreme caution when using this option. The above dd command clears the MBR. After running this command, the operating system will not boot. Hence, the command should be run only before re-installing the operating system on the device.

An error message is displayed when Windows Managed devices, or Windows Servers reboot after you restore an image with size greater than 2 TB

Source: ZENworks; Preboot Services and Imaging.
Action: Do the following:
  1. After the image is restored, insert the appropriate Windows installation CD.

  2. Choose the option to repair Windows, and follow the instructions.

The ZENworks Server continues to write to the image file even if the Imaging operation to take an image of the device fails

Source: ZENworks; Preboot Services and Imaging.
Explanation: The ZENworks Server continues to write to the image file even if the ZENworks Imaging operation to take an image fails on the managed device with the following error message:
bad cluster chain, run chkdsk.exe

Consequently, the image file size grows.

Action: On the managed device, run chkdsk.exe before taking an image again.

The Imaging tools downloaded from the ZENworks Download page are not installed to the specified drive

Source: ZENworks; Preboot Services and Imaging.
Possible Cause: The Imaging tools that are downloaded from the ZENworks Download page (https://zenworks_server_IP_address:port/zenworks-setup) are installed by default on the drive that has the maximum disk space.
Action: To download and install the Imaging tools to a specific drive on the device, enter the following command at the command prompt:

msiexec -i novell-zenworks-zmgexplorer-11.0.xxxx.msi TARGETDIR="complete_path_of_the_target_directory"

For example, if you want to download and install the Imaging tools to c:\program files, use the following command:

msiexec -i novell-zenworks-zmgexplorer-11.0.xxxx.msi TARGETDIR="C:\Program Files"

Unable to browse for the image files on the Satellite while taking an image or applying a Preboot bundle to a managed device

Source: ZENworks; Preboot Services and Imaging.
Explanation: While taking an image or applying a Preboot bundle to a managed device, if you are not able to browse for the image files on the Satellite, check for the following message in the device’s Message Log (ZENworks Control Center > the Devices tab > Servers or Workstations > click the desired device > Summary):
Could not start ZenHttpServer - Port 80 is already in use.
Possible Cause: The HTTP server is blocked because the port is in use.
Action: Do the following:
  1. Change the port number used by Satellite:

    1. In ZENworks Control Center, click the Configuration tab.

    2. In the Server Hierarchy panel, select the check box next to the Satellite whose port number needs to be changed.

    3. Click Action > Configure Satellite Server.

      The Configure Satellite Server dialog box is displayed.

    4. In the Port for Content and/or Collection HTTP Requests field, specify a new port number.

    5. Click OK.

  2. Ensure that the managed device is running on the port specified in Step 1.d:

    1. Open a Web browser on the managed device to the following address: http://localhost:port_number.

      A message containing the Novell ZENworks Content Server version is displayed.

    2. (Conditional) If the ZENworks Content Server version is not displayed, restart the ZENworks Agent or the managed device.

The ZENworks Images stored in the images directory on the Primary Server are not replicated on the Secondary Server or Satellite

Source: ZENworks; Preboot Services and Imaging.
Explanation: The ZENworks images stored in %ZENWORKS_HOME%\work\content-repo\images on the Windows Primary Server and in /var/opt/novell/zenworks/content-repo/images on the Linux Primary Server are not replicated on the Secondary Server or Satellite.
Action: None.

How do I generate a developer log for ZENworks Imaging?

Source: ZENworks; Preboot Services and Imaging.
Action: Before performing any imaging operation, set the following environment variable in the ZENworks Imaging Maintenance mode:
export DEVELOPER_LOG=a 

The imglog file is created in the root directory ( / ).

NOTE:The log file is available only until the device is rebooted. To retain the log file, you must upload it to an FTP server.

How do I exclude a particular partition from ZENworks Imaging?

Source: ZENworks; Preboot Services and Imaging.
Action: Before performing any imaging operation, set the following environment variable in the ZENworks Imaging Maintenance mode:
export Exclude_DEVICE=partition_name 

How do I prevent ZENworks Third-Party Imaging from restarting in the Auto mode?

Source: ZENworks; Preboot Services and Imaging.
Action: A device is automatically rebooted after the ZENworks Third-Party imaging operation is performed in the Automatic mode. If you want to refer to the worktodolog.txt or worktododebug.txt files, you must prevent the device from rebooting by pressing Ctrl+R at the end the imaging operations.

Image Explorer help opens only in Firefox on Linux devices

Source: ZENworks; Preboot Services and Imaging.
Explanation: When you launch Image Explorer in Linux, then click Help > Contents, the Mozilla Firefox browser is opened by default.
Action: If you want to use any other HTML viewer, modify the ZMGEXP_HELP_BROWSER environment variable to point to the utility of your choice.

The ZENworks icon properties page of a managed device that is in private network displays that the server IP address is not available

Source: ZENworks; Preboot Services and Imaging.
Explanation: When you refresh the ZENworks icon of a managed device that is in a private network, the properties page displays that the server IP address is not available. Consequently, the managed device might not be promoted to Imaging Satellite, or if the managed device is an Imaging Satellite with ProxyDHCP enabled, the device fails to contact the Primary Server and the Imaging operations cannot be performed through the device.
Action: On the managed device, edit the operating_system_drive\windows\system32\drivers\etc\hosts file to add the IP address and the DNS name of the Primary Server to which the device is registered.

The third-party Imaging distro and tools are not immediately replicated on the Satellite

Source: ZENworks; Preboot Services and Imaging.
Explanation: The third-party imaging distro and tools are replicated on the Satellite only during the next ZMD refresh after configuring the Imaging Satellite role.
Action: If you want the third-party imaging distro and tools get immediately replicated on the Satellite, you must refresh the ZENworks icon icon.

Unable to take an image of the managed device

Source: ZENworks; Preboot Services and Imaging.
Explanation: In ZENworks Control Center, the following error message might be displayed when you try to browse for and select an image file in the Server and Path Information dialog box during taking an image:
Can't browse the file system on the specified server:
com.novell.zenworks.datamodel.exceptions.
InternalDataModelException: java.rmi.UnknownHostException: server_name.
Possible Cause: The device running ZENworks Control Center is unable to resolve the server name that you select in the Server Object, IP, or DNS option in the Server and Path Information dialog box to its IP address.
Action: Do the following:
  1. If you have a DNS server in your network, ensure that it contains a DNS entry for the server you select in the Server Object, IP, or DNS option in the Server and Path Information dialog box.

    If you do not have a DNS server in your network, edit the operating_system_drive\windows\system32\drivers\etc\hosts file on the device running ZENworks Control Center to add the IP address and the DNS name of the server select in the Server Object, IP, or DNS option in the Server and Path Information dialog box.

  2. In the Server and Path Information dialog box, try to browse for the image file.

The device might not pick up the assigned imaging task when booted to the Imaging Automatic mode

Source: ZENworks; Preboot Services and Imaging.
Explanation: When a device is booted to the Imaging Automatic mode, it fails to pick up the assigned imaging work. However, the message log in ZENworks Control Center displays that the work was completed successfully and the assigned work is cleared.
Action: Do the following:
  1. Boot the device in the Imaging Maintenance mode.

  2. At the bash prompt, run the following commands:

    zisedit taskstate=0

    zisedit taskid=0

  3. In ZENworks Control Center, assign the task again to the device and boot the device to Imaging Automatic mode.

How to enable debug logs?

Source: ZENworks; Preboot Services and Imaging.
Action: To enable the logs, see TID 3418069 in the Novell Support Knowledgebase.

The Novell Proxy DHCP service is automatically stopped on the Imaging Satellite

Source: ZENworks; Preboot Services and Imaging.
Explanation: If you start the Novell Proxy DHCP service on the Windows or Linux Imaging Satellite, the service is automatically stopped during the next device refresh schedule.
Possible Cause: The PXE services are not enabled when the Windows or Linux device is promoted to Satellite with the Imaging role.
Action: Enable the PXE services for the Windows or Linux Imaging Satellite:
  1. In ZENworks Control Center, click the Configuration tab.

  2. In the Server Hierarchy panel, select the Windows Imaging Satellite, then click Action > Configure Satellite Server.

  3. Click the Configure link next to the Imaging check box.

  4. In the Configure Imaging Role dialog box, select Enable PXE Services.

  5. Click OK.

A new workstation ID is created after restoring image on a non-registered device

Source: ZENworks; Preboot Services and Imaging.
Explanation: From the ZDM 7.x server, if you have taken an image of a device that has the ZDM 7.x agent and the ZENworks Agent with Asset Management installed, and if restore the image to a non-registered device that has non-registered device, a new workstation ID is created for the non-registered device.
Action: Do any of the following:
  • Option 1: After restoring the image on a non-registered device, perform the following tasks on the device:

    1. In ZENworks Control Center, click the Devices tab > the Workstation folder.

    2. Delete the workstation object.

    3. Boot the device, and run the following command:

      zac fsg –d

    4. Reboot the device.

  • Option 2: Perform the following tasks:

    1. Before taking the image of the device that has the ZDM 7.x agent and the ZENworks Agent with Asset Management installed, do the following on the device:

      1. Run the zac fsg –d command.

      2. In the Windows Services window, stop the Novell ZENworks Agent Service and change the service’s Startup Type to Manual.

      3. Reboot the device.

    2. Take the image of the device that has the ZDM 7.x agent and the ZENworks Agent with Asset Management installed.

    3. After restoring the image on a non-registered device, do the following on the device whose image you have taken:

      1. In the Windows Services window, change the Startup Type of Novell ZENworks Agent Service to Automatic, and start the service.

      2. Reboot the device.

novell-pbserv crashes during multicast imaging to 120 or more devices

Source: ZENworks; Preboot Services and Imaging.
Possible Cause: The OpenSSL library, which is used by the ZENworks Imaging server to communicate over SSL with Tomcat on ZENworks Control Center, crashes.
Action: Do the following on the ZENworks Imaging server:
  1. Edit the %zenworks_home%\conf\preboot\novell-zenimgweb.conf file to uncomment the following entry, which is beneath the line “#Allow HTTP if HTTPS is not available”:

    CLEARTEXT=FALSE
  2. Restart the Novell ZENworks Preboot Service.

You might encounter an error message prompting you to restart Windows installation when the device boots up after the restoration of the ZENworks or WIM image on a Windows 7 or later

Source: ZENworks; Preboot Services and Imaging.
Explanation: After restoring a ZENworks or WIM image of a Windows 7 or Windows Server 2008 R2 managed device that was taken by running SysPrep, the device boots up and you are prompted to configure the language, product key, and license agreement. After you configure them, the Windows service starts but the following error message is displayed:
Windows could not complete the installation. To install windows on this computer, restart the installation.
Action: Ignore the error message.

If you restore an image of Windows on a bare machine that has a ZENworks partition, the machine fails to boot the second time after the image restoration

Source: ZENworks; Preboot Services and Imaging.
Explanation: If you restore an image of Windows on a bare machine that has a ZENworks partition, the machine successfully boots for the first time after the image has been restored but it fails to boot the second time.
Action: Do the following:
  1. Boot the device in the ZENworks Imaging maintenance mode.

  2. Run sidChange -i.

  3. reboot the device.

Mounting an NFS partition from the Imaging kernel fails on a device that is booted in the ZENworks Imaging Maintenance mode

Source: ZENworks; Preboot Services and Imaging.
Explanation: If you try to mount an NFS partition from the Imaging kernel on a device that is booted in the ZENworks Imaging Maintenance mode, the operation fails with errors if you use the following mount partition command:

mount -t nfs IP_address_of_NFS_server:path_of_NFS_share /mnt/destination_directory

The following error messages are displayed:

mount.nfs: rpc.statd is not running but is required for remote locking.
mount.nfs: Eihter use '-o nolock' to keep locks local, or start statd.
mount.nfs: an incorrect mount option was specified
Action: Execute the mount partition command with the -o nolock option

mount -t nfs -o nolock IP_address_of_NFS_server:path_of_NFS_share /mnt/destination_directory

The SLES or SLED device with SATA drive fails to boot after the restoration of an image

Source: ZENworks; Preboot Services and Imaging.
Action: See TID 7000134 in Novell Support Knowledgebase.

Unable to take an image of a device if the Imaging Satellite is outside the L4 switch and the Primary Server is behind the L4 switch

Source: ZENworks; Preboot Services and Imaging.
Explanation: If the Primary Server is behind the L4 switch, and the Imaging Satellite and the managed device are outside the L4 switch, you cannot take an image of the managed device from the Imaging Satellite.
Possible Cause: The managed device does not receive the imaging task because the ZENworks Preboot Service (novell-pbserv) on the Imaging Satellite fails to communicate with the Primary Server.
Action: Do the following on the Imaging Satellite:
  1. Open the novell-zenimgweb.conf file that is located on the Imaging Satellite by using a text editor.

    The file is located in the%ZENworks_Home%\conf\preboot\ directory on a Windows Imaging Satellite, and in the /etc/opt/novell/zenworks/preboot/ directory on a Linux Imaging Satellite.

  2. Append the following entry:

    FORCEHTTP=forced
  3. Save and close the novell-zenimgweb.conf file.

  4. Restart the Novell ZENworks Preboot Service (novell-pbserv).

  5. Take the image of the managed device.

Dell DTK Configuration bundle fails on a device that does not have operating system installed

Source: ZENworks; Preboot Services and Imaging.
Explanation: During the PXE boot of the device that does not have operating system installed, the Dell DTK Configuration bundle assigned to the device fails with the following message:
No work Assigned.
Action: Do the following on the device:
  1. Create a logical disk:

    1. Boot the device into the Dell DTK maintenance mode.

    2. Execute the following command:

      raidcfg -ctrl -c=0 -ac=cvd -ad=0:0:1 -sz=100MB -r=0 //raid 0 configuration with 100 MB size

  2. PXE boot the device.

Unable to create a Dell partition on a Dell device by using the Dell DTK Configuration bundle

Source: ZENworks; Preboot Services and Imaging.
Explanation: If you use a Dell DTK Configuration bundle to create a dell partition on a Dell device, the partition creation fails with the following error message:
Can't Load Kernel File
Possible Cause: The Dell DTK Configuration bundle does not contain the latest version of the upimg.bin file.
Action: Perform the following steps:
  1. copy upimg.bin from the latest Dell DTK distro that is integrated with ZENworks to the path relative to the TFTP server home directory.

  2. Reassign the Dell DTK Configuration bundle to the Dell device.

  3. PXE boot the Dell device.

Unable to use chkconfig with the novell-proxydhcp init script on SLES 11 or SLED 11

Source: ZENworks; Preboot Services and Imaging.
Explanation: When you run chkconfig with the novell-proxydhcp init script on SLES 11 or SLED 11, the operation fails with the following message:

insserv: Script jexec is broken: incomplete LSB comment.

insserv: missing `Required-Stop:' entry: please add even if empty.

Possible Cause: The error is caused by the version of the jexec script installed on the device. It is a known issue on SLES 11 and SLED 11 devices.
Action: See TID 7010013 in the Novell Support Knowledgebase.

Managed devices are not reconciled to appropriate folders if you restore the image of a different operating system on the devices

Source: ZENworks; Preboot Services and Imaging.
Explanation: If you restore the image of a server-class device on a workstation-class device or viceversa, the device is not automatically reconciled to the appropriate folder in ZENworks Control Center. For example, when you restore the image of a server-class device on a workstation-class device, the device object continues to be displayed in the Servers folder and not in the Workstation folder.
Action: You must move the device object to the appropriate folder.
  1. In ZENworks Control Center, click Devices.

  2. Click the Servers or Workstations folder that contains the device object you want to move.

  3. Select the check box next to the device object you want to move.

  4. Click Edit > Move.

    The Move Device dialog box is displayed.

  5. Choose the destination folder.

  6. Click OK.

SUSE Linux installation or Red Hat Linux installation by using Preboot bundles fails

Source: ZENworks; Preboot Services and Imaging.
Explanation: If you choose to create the AutoYaST or Kickstart bundle in which the AutoYaST XML script or the Kickstart configuration file that contains system variables is accessed by using a protocol, the system variables are not resolved and the bundle is not applied to the managed devices. Consequently, the SUSE Linux installation or Red Hat Linux installation by using the AutoYaST or Kickstart bundle fails.
Action: If the AutoYaST XML script or the Kickstart configuration file contains ZENworks system variables, you must choose to import the AutoYaST XML script or the Kickstart configuration file while creating the AutoYaST or the Kickstart bundle so that the variables can be automatically resolved when the bundle is applied to the managed devices.

Unable to change the preconfigured master Primary Server whose tftp directory changes you want to replicate on all other servers at a specific schedule

Source: ZENworks; Preboot Services and Imaging.
Explanation: You have configured a master Primary Server whose tftp directory changes you want to replicate on all other servers at a specific schedule. Subsequently, if you want to select a different server as the master Primary Server, the following error message is displayed in the TFTP Replication Settings panel when you click Apply after selecting the new server:
Unable to apply the TFTP Replication settings. Remove the circular dependency for the Master Primary Server. For more information, see the Help.
Action: In the TFTP Replication Settings panel, do the following
  1. Before changing the master Primary Server for the tftp directory replication, change the TFTP replication schedule for the existing Primary Server to No Schedule.

  2. Change the master Primary Server, then configure a new TFTP replication schedule.

When you upgrade a SLES operating system to SLES 11 SP2, an error occurs while loading the shared library files

Source: ZENworks; Preboot Services and Imaging.
Explanation: When you upgrade a SLES operating system to SLES 11 SP2, the shared library file (libhd) version is upgraded from libhd.so.12.34 to libhd.so.15.xx, where xx is the minor version of the installed library. The following error message appears:

libhd.so.12: cannot open shared object file: No such file or directory

Possible Cause: This issue might occur because of one of the following:
  • The symbolic link to libhd.so.12.34 breaks when it is upgraded to libhd.so.15.xx

  • The hwinfo RPM is updated.

Action: Re-create thelibhd.so.12 symbolic link from the server to the libhd.so.15.xxlibrary file in the /usr/lib64 directory.

Unable to upload the tntfs.ko driver file after modifying or replacing the NTFSDriver.conf file

Source: ZENworks; Preboot Services and Imaging.
Action: Do the following:
  1. Login to ZENworks Control Center.

  2. Click Configuration > Preboot Services > Tuxera High Performance Driver Integration Settings.

  3. Re-download the tntfs.ko file by using the link provided.

  4. Re-upload the tntfs.ko file.

Error occurs when a local imaging operation is performed on RAM

Source: ZENworks; Preboot Services and Imaging.
Explanation: The size of the image file varies depending on the amount of data that needs to be stored as a backup. This may exceed the available space on the RAM in your system.
Action: To perform a local imaging or a Take Image operation, use a valid mounted partition on your hard disk that can store the complete image.

File name not displayed when an Imaging operation fails

Source: ZENworks; Preboot Services and Imaging.
Explanation: Changes have been made in the Imaging Engine interface to reduce the number of screen refreshes that occur during Imaging operations with the Tuxera driver. One such change is not to show the full filenames during Take Image and Restore Image operations. As a result, for some particular failures, the filename of the current file being backed up or restored may not be displayed on the GUI.
Action: You need to verify the imglog file to detect where the failure occurs during the Take Image or Restore Image operations. Do the following:
  1. Enable the developer logs by running the export DEVELOPER_LOG=a command in the Imaging distro mode.

    The logs are stored in the /imglog file.

  2. Search for the following strings to find the file on which the failure occurs as follows:

    For Take Image operation: The last occurrence of the lnxfsTuxeraBaseImageToArchive string. This line and the next line contains the path to the file that has failed.

    For Restore Image operation: The last occurrence of the ntfsTuxeraWriteFileFromArchive string. This line contains the path to the file that has failed.

For more information, see TID 7014246.

Screen flickers or gets distorted in a Distro environment

Source: ZENworks; Preboot Services and Imaging.
Explanation: The screen flickers or gets distorted in a Distro environment.
Action: Set the nomodeset kernel parameter.

For example, append="mode=5 splash=silent showopts vga=0x0314 nomodeset".

For more information see Modifying Kernel Boot Parameters in Preparing Imaging Boot CDs, DVDs or bootable USB.

Unable to differentiate between WAIK and WADK uploads

Source: ZENworks; Preboot Services and Imaging.
Explanation: Before you perform any Third-Party Imaging operation, check to see if the WAIK or WADK uploads are present on the server. You cannot differentiate between WAIK and WADK uploads because when you upload WADK on a server having WAIK installed, WADK overwrites the WAIK is overwritten using the same .zip file name.
Action: To differentiate between WADK and WAIK uploads, check for the Product.Name and Product.Version attributes in the WdsConfig.inf file.

File path for Linux: /srv/tftp/boot/WdsConfig.inf

File path for Windows: %ZENWORKS_HOME%\share\tftp\boot\WdsConfig.inf

Product.Name for WAIK32: Windows 7

Product.Version for WAIK32: 6,1,0,0

Product.Name for WADK32: Windows 8

Product.Version for WADK32: 6,2,0,0

Unable to upload 32-bit and 64-bit ImageX files at the same instance

Source: ZENworks; Preboot Services and Imaging.
Explanation: In the Third-Party Imaging Settings panel in ZENworks Control Center, you cannot upload 32-bit and 64-bit ImageX files in the same instance. Since the binary files for both the ImageX files have the same name (imagex.exe), the last uploaded file gets overwritten by the new file.
Action: The 32-bit and 64-bit ImageX binary files have to be uploaded with separate upload instances.

On restarting the server, the pbserv or the novell-zmgprebootpolicy Imaging services are dead

Source: ZENworks; Preboot Services and Imaging.
Explanation: During the device startup, the Server IP address is being viewed as a non-local IP and is causing the services to be in the unused state. This occurs when Network Manager is enabled on Linux Servers.
Action: Do the following for the services to run correctly:
  1. Add the following line in the /etc/sysct1.conf file:

    # allow processes to bind to the non-local address net.ipv4.ip_nonlocal_bind =1

  2. Reload the /etc/sysct1.conf file by running the $ sysct1 -p /etc/sysct1.conf command.

ZENworks WADK Imaging works only on hardwares that are supported on Windows 8

Source: ZENworks; Preboot Services and Imaging.
Explanation: WADK has WINPE 4.0 which is based on Windows 8 kernel. So, you need to validate if your system hardware meets the ZENworks WADK Imaging requirements to perform Imaging operations.
Action: To be able to perform Imaging operations, validate your system as follows:
  1. Download the coreinfo.exe file from Windows Sysinternal (Download and Usage Information).

  2. Run the tool to determine if the system has support for NX, PAE, and SSE2.

  3. If your system is reported to support NX, PAE, and SSE2, you can use WADK to image the device. Else, use the compatible WIM mode based on WINPE 3.x.

IMPORTANT:In some 64-bit processors like Intel Xeon, there are two boot modes - Enabled and Capable. In both modes SMBIOS indicates that the processor is a 64-bit processor. However, if the mode is set to Capable, the system works as a 32-bit processor, and the 64-bit WADK does not boot. To use ZENworks Imaging on these 64-bit processors, the 64-bit mode should be set to Enabled in BIOS for 64-bit WADK to boot correctly. For more information, see System Management BIOS (SMBIOS) Reference.

NOTE:For VMware Virtual machines, only 32-bit, 64-bit WAIK or 32-bit, 64-bit WADK boot is applicable.

For more information, see TID 7013318.

The bootcd_tntfs.iso file creation fails on RHEL servers

Source: ZENworks; Preboot Services and Imaging.
Explanation: When you upload the tntfs.zip file on a ZENworks Server and replicate it on all Primary and Satellite Servers, the bootcd_tntfs.iso file creation fails on RHEL devices. This is because the genisoimage RPM file is not installed on RHEL Servers.
Action: Install the latest genisoimage RPM (genisoimage-1.1.9-11.el6.x86_64.rpm) file on RHEL Servers.

Operating System on UEFI devices loses mount points on image restoration

Source: ZENworks; Preboot Services and Imaging.
Explanation: For volume junction points, the GUID of the volume is used to refer to the target volume. For UEFI devices, the GUID is changed to maintain the uniqueness of the partition. As a result, the references in the junction points will not work.

Windows 8 login screen fails to appear after restoration of Windows 8 images from a Virtual machine on VMwareESX Servers

Source: ZENworks; Preboot Services and Imaging.
Explanation: When you restore a Windows 8 image from a Virtual Machine on a VMwareESX Server by using the legacy NTFS driver, the system does not boot up to the login screen and a blank screen appears after the restoration.