To view the discovered devices, navigate to Devices > Discovered > Apple DEP Devices.
On clicking a device, the following tabs are displayed:
This page provides a summary of the device’s general information.
Device Details
Serial Number: Serial number of the device.
Model: Model of the device.
Description: Short description of the device.
Color: Color of the device model.
Asset Tag: Asset tag that is used by the organization to monitor a device.
Device Assigned Date: Date on which the device was assigned to the virtual MDM Server in the Apple portal.
Device Assigned By: Administrator who has assigned the device to the virtual MDM Server in the Apple portal.
Deployment Status: Enrollment status of the device. If the device is enrolled in ZENworks then the status is displayed as Managed. If the device is discovered by ZENworks but not enrolled to the ZENworks MDM Server, then the status is displayed as Discovered.
Server Details
MDM Server: ZENworks MDM Server to which the device will be enrolled.
DEP Server: DEP Server to which the device is associated.
User and Organization Details
Assigned User: User to whom the device is assigned. Only this user can enroll the device through DEP. To edit this field, you need to have Modify Apple DEP Device Rights assigned to you. This option is applicable for DEP enrollment only.
Organization Name: Name of the organization associated with the linked deployment program account.
Organization Phone Number: Phone number of the organization associated with the linked deployment program account.
Organization Address: Address of the organization associated with the linked deployment program account.
DEP Profile Details
Assignment Status: DEP profile assignment status. The various statuses are:
Assigned: DEP Profile assignment on the device is successful.
In Progress: DEP Profile assignment is in progress.
Failed: DEP Profile assignment to the device has failed.
Blocked: Device is blocked due to errors reported after three attempts to assign the profile. You need to contact Apple to resolve any issues with the device. Subsequently, to unblock the device you need to do the following:
Delete the device from the virtual MDM Server.
Click Sync All on the Apple Device Enrollment Program page in ZCC, to remove the device from ZCC.
Assign the device back to the virtual MDM Server. Click Sync All or wait for the periodic sync initiated by ZENworks, to populate the device in ZCC.
Device not accessible: Device is either disowned or is re-assigned to another virtual MDM Server.
Assignment Time: The time at which the profile was assigned to the device in the Apple portal.
Last Push Time: The time at which the profile was last pushed to the device by Apple during device enrollment.
This page lets you modify the DEP profile. For more information see, Managing the DEP Profile.