An inventory scan of your mobile devices provides you with a detailed report of each device’s hardware and software information.
The following table lists software and hardware information that is collected from mobile devices:
Table 15-1 Mobile Inventory details
Operating System details, system apps, managed and non-managed app details.
App details such as app name, app version, publisher name, package name and app size are collected.
System information such as device serial number, MAC address, LAN adapter, RAM, memory modules, free space and total disk space details are collected. This information is collected by default.
Hardware and managed apps related information is collected by default.
By default, mobile inventory details are collected once in 24 hours. However, you can configure this schedule in ZCC. The scan settings can be configured at three levels:
Management Zone: The settings are inherited by all the device folders and devices. To enable inventory scan at the Management Zone level, click.
Device Folder: The settings are inherited by all the devices contained within the folder and the subfolders. Override the management zone settings. To configure the device folder level settings, clickClick to enable you to configure the setting for the folder.
Device: The settings apply only to the device for which they are configured. Overrides the Management Zone and Device Folder level settings. To configure the device level settings, clickClick to enable you to configure the setting for the device.
To begin collecting these inventory details, navigate to the Mobile Device Inventory page and click. If this option is disabled, then you also cannot initiate the Inventory Scan quick task.
Select either one of the following scheduling options:
No Schedule: This indicates that the inventory scan will not be performed unless an Inventory Scan quick task is initiated. For more information, see Initiating an Inventory Scan Quick Task.
Recurring Schedule: Specify the schedule in days or hours to indicate how often the inventory scan should be run on the device. Ifis selected, then you need to specify any value between 1 and 24. If is selected, then you need to specify any value between 1 and 30. The inventory information will be populated in ZCC only when the device syncs with the ZENworks server.
Consider a scenario, where the inventory collection and device refresh is scheduled for every 3 and 2 hours, respectively. The first device refresh is performed at 12:00 PM based on which the inventory details are collected. The subsequent refreshes occur at 2:00 PM and 4:00 PM. Since the inventory scan is scheduled for every 3 hours, the inventory information will be collected during the device refresh that occurs at 4:00 PM as 3 hours would have elapsed from the time the first refresh (12:00 PM) had occurred.
In thesection, select the type of inventory information you want to collect, that is, non-managed apps or system apps. Managed apps and hardware information is collected by default and cannot be disabled.
If in the previous releases you had configured the inventory scan schedule in the properties file, then from the current release onwards, re-configure the inventory collection details using this page as the properties file will no longer be effective.
Mobile inventory details can be viewed in the Apps page or in the Reports page.
Like servers and workstations, you can view standard or create a custom report.
IMPORTANT:While creating custom report of type Software applications for mobile devices, ensure that you select Mobile Applications in the Focus section.
Viewing an inventory report for a mobile device is similar to viewing an inventory report for a Workstation or a Servers. The existing standard reports are modified to display mobile device information along with servers and workstation reports.
The standard report includes mobile device details retrieved from mobile devices in a zone.
To view a standard reports:
In ZCC, click,
In the Inventory Standards Reports panel, click any Group folder, and then click the required report.
In ZCC, you can create a custom report to collect mobile application data.
To create a custom report of type Software Application focusing on Mobile Application:
In ZCC, click.
Select or create an Inventory Custom Reports folder.
In the folder, click New.
In the Custom Report Definition page, perform the following and click:
Specify the name for the report
In the Type section, select Software Applications.
In the Focus section, select Mobile Applications.
Fill in the following fields:
Name: Specify the name of the report.
Folder: Select a folder where you want to save the report.
Description: Specify a description for your report.
Type: This field is display only. It shows the report type you selected.
Columns: From the list on the left, select what data you want to include in your report. Use the arrow icons to move the selected data to the list on the right. Use Ctrl+click to select more than one option at a time. Use the up and down icons to arrange how you want the data displayed.
Some of the newly added columns for mobile devices include Application Package Name, Application Platform, Application ID, Application Type, Story Type, Application Size (MB) and Enterprise Application.
Criteria: Select your filter criteria in the Field, Operator, and Value fields. Use the + icons to add filters; click the - icon to delete a filter. Click OR or AND to toggle back and forth between the two operators.
Summary Criteria: Select your summary filter criteria in the Field, Operator, and Value fields. Use the + icons to add filters; click the - icon to delete a filter. Click OR or AND to toggle back and forth between the two operators.