11.11 Upgrading the Agent in a Citrix VDI Environment

To upgrade the Agent in a Citrix VDI environment:

  1. Install the latest agent on the base machine.


    • On Master Image agents service will not be running, and you will not be able to upgrade. Hence, install agent on the base machine.

    • From ZENworks 2020 Update 2 onwards, if enhanced security feature is enabled, then ensure that you specify the authorization key during the agent installation.

      For more information, see Manually Deploying the Agent on Windows.

  2. Go to %ZENWORKS_HOME%\conf and delete the DeviceData and DeviceGUID files.

  3. Clear ISD (Image Safe Data) by using %ZENWORKS_HOME%\bin\preboot\ziswin.exe

  4. Shutdown the device and take a snapshot.

  5. In the Citrix Studio, go to Machine Catalog and click Update Machines.

  6. Select the latest snapshot that was taken in Step 4, and then complete the on screen instructions.