You can upgrade by using a graphical user interface (GUI) program or a command line (Linux only).
NOTE:After upgrading the zone, ZooKeeper is enabled on the Primary Server that is first updated. For more information see, Post-Upgrade Configurations.
IMPORTANT:
Do not use the ZENworks System Update to upgrade the Primary Servers to ZENworks 2020.
Before upgrading the ZENworks server on a Windows device, run the Windows Update on the device to ensure that all the available updates are installed on the device. Subsequently, disable the Windows Update to ensure that there are no further updates on the device when you upgrade the ZENworks server on the device. Windows Update can be enabled after upgrading ZENworks.
Disable the Linux Update to ensure that there are no further updates on the device when you upgrade the ZENworks server on the device.
To migrate a ZENworks 2017 Update x Appliance to ZENworks 2020 Appliance, see Section 2.0, Appliance Migration.
Perform the following procedure on the Primary Server that you want to upgrade to ZENworks 2020 , if all the prerequisites are met:
To start the ZENworks upgrade program:
Linux: Do the following:
Download the ZENworks upgrade ISO image from the Micro Focus Download site.
Mount the ISO by running the command mount -o loop <ISO path including name> <mount_path>
cd to the mounted location and run ./setup.sh.
Windows: Do one of the following:
Download the ZENworks upgrade ISO image from the Micro Focus Download site.
Mount the ISO.
Run setup.exe.
During upgrade, see Table 1-1, Upgrade Information for details on the upgrade data.
If you are using the GUI upgrade, you can also click the Help button for similar information.
Do one of the following on the Windows device:
If you selected to reboot automatically (you selected the Yes, restart the system option during the upgrade; see Restarting the Server (applicable only for Windows)), continue with Step 5 after the booting process has completed and the services have started.
If you selected to reboot manually (you selected the No, I will restart the system myself option during the upgrade; see Restarting the Server (applicable only for Windows)), wait for the upgrade to complete and the services to start in order to verify it.
After the upgrade is complete and the ZENworks services are restarted, do any of the following to verify that ZENworks 2020 is running:
Check the Windows services by using the GUI:
On the server, click Start, select Administrative Tools > Services, then review the status of the Novell ZENworks Loader and Novell ZENworks Server services.
If the services are not running, start them. Right-click the Novell ZENworks Server service, select Start, right-click the Novell ZENworks Loader service, then select Start.
Alternatively, you can use the Restart option for Novell ZENworks Server to stop all of the related services, which stops and then starts each of them in their correct order, including Novell ZENworks Loader.
Launch ZENworks Control Center:
Use the following URL to open ZENworks Control Center in a web browser on any device in your network:
https://DNS_name_or_IP_address_of_Primary_Server:port_number/zenworks
Check the Linux services by using the specific service command:
On the server, run the following commands:
/etc/init.d/novell-zenserver status
/etc/init.d/novell-zenloader status
For SLES 12, or later servers run the following commands:
systemctl status novell-zenserver
systemctl status novell-zenloader
If the services are not running, run the following commands to start the ZENworks services:
/etc/init.d/novell-zenserver start
/etc/init.d/novell-zenloader start
Check the Linux services by using the configuration command:
On the server, run the following command:
/opt/novell/zenworks/bin/novell-zenworks-configure ‑c SystemStatus
ZENworks services and their statuses are displayed.
To start the services, run the following command:
/opt/novell/zenworks/bin/novell-zenworks-configure ‑c Start
To upgrade another Primary Server, repeat from Step 1.
IMPORTANT:Repeat these steps until all Primary Servers in the Management Zone are upgraded.
NOTE:If you are using ZENworks Reporting, then after upgrading the zone to ZENworks 2020 , ensure that you reconfigure ZENworks reporting. For more information, see Reconfiguring ZENworks Reporting Appliance in the ZENworks Reporting Appliance Deployment and Administration Reference.
The Table 1-1 provides the upgrade information for upgrading from ZENworks 2017 Update x to ZENworks 2020 .
Table 1-1 Upgrade Information
|
Upgrade Information |
Explanation |
|---|---|
|
License agreement |
The Upgrade installer does not proceed if the license agreement is not accepted. |
|
ZENworks Prerequisites |
If the required prerequisites are not met, the upgrade procedure does not continue. The requirements that are not met are displayed (GUI) or listed (command line). For more information, see . If the.NET prerequisite is not met, you can click the ZENworks link in the description to install the runtime version that is bundled with ZENworks. Ensure that you install Microsoft .NET 4.5 framework and all its latest updates. After .NET is installed, the ZENworks upgrade proceeds. NOTE:You must reboot the device after the installation of .NET 4.5. |
|
Upgrade Type |
Select Yes if this is the first Primary Server in the Management Zone to be upgraded, else select No. If you select Yes, you are prompted for the zone administrator credentials. or If you select No, perform the steps listed in Table 1-2, Upgrade Information - Upgrade of additional Primary Servers. |
|
Database Purging |
The time required to complete the upgrade of the first Primary Server depends on the size of the data present in the database. On Primary Servers that are using an Microsoft SQL or Oracle Enterprise database, the upgrade installer checks the size of unwanted inventory data that can be purged. If there are more than 200,000 records to be purged, the Upgrade installer gives an option to purge the database before upgrading the Primary Server. For other database types, if there are less than 200,000 records to be purged, this page does not open.
|
|
ZENworks Diagnostic Center |
Verify the database using ZENworks Diagnostic Center. If any mismatches are found, then error are logged in the ZDC reports. The error reports are available in the following location:
Ensure that you resolve the issues before proceeding with the upgrade. For more information, see the Troubleshooting section in the Database Migration from Sybase to PostgreSQL document. NOTE:Verify the database before you upgrade the first Primary Server to ZENworks 2020 . You will not be prompted to verify the database for the subsequent server upgrades. |
|
ZENworks Licensing |
In the ZENworks Licensing page, specify whether you want to change the current ZENworks licensing. Depending on your current licensing, specify the required license information. |
|
Pre-Upgrade Tasks |
Ensure that you have stopped all ZENworks services on all other Primary Servers. If services are not stopped on other Primary Servers, then you cannot proceed with the upgrade. Ensure that you have taken complete backup of the ZENworks databases and other important data. After performing the required actions, select the displayed checkboxes . |
|
Pre-upgrade summary |
The following fields are displayed in the summary: Zone Name: Displays the name of the Management Zone to which this server belongs. To make changes to any information, click Previous. |
|
Upgrading process |
The upgrade process takes several minutes, depending on the capabilities of the hardware and size of data in the database. |
|
Upgrading errors |
If there are errors during the upgrade, this page is displayed. For detailed information, see the log files in the following locations. Resolve the errors and restart the upgrade. On Windows: You can check the logs in the old Novell file path. When the Upgrade process is re-initiated, then check the logs in the new Micro Focus file paths. Novell File Path: Micro Focus File Path:
|
|
On Linux: You can check the logs in the old Novell file path. When the Upgrade process is re-initiated, then check the logs in the new Micro Focus file paths. Novell File Path |
|
Post-upgrade actions: Run the ZENworks System Status utility |
Choose to run the ZENworks System Status utility to launch the ZENworks services heartbeat check before closing the upgrade program. The results are posted in the upgrade log file. |
|
Restarting the Server (applicable only for Windows) |
Upon a successful upgrade on a Windows Primary Server, you can select between rebooting immediately or later:
|
|
Upgrade completion |
The actions you selected previously are performed, including:
|
Table 1-2 Upgrade Information - Upgrade of additional Primary Servers
|
Installation Information |
Explanation |
|---|---|
|
Primary Server and Zone Credentials |
You are prompted for the details of the Primary Server that is already upgraded, the Zone credentials, and the SSL port number. |
|
ZENworks Database Details |
(Conditional) If the device cannot connect to the database through the Primary Server that is already upgraded, you are prompted for the details to connect directly to the database. |
|
Port Number |
A few ports that might be blocked by your firewall need to be opened. You can open them now or you can manually open them later. |
|
Pre-upgrade summary |
WARNING:Before the Pre-upgrade summary page is displayed, the ZENworks services will be stopped on the server. If you cancel the upgrade at this time, you will need to restart the ZENworks services manually. The following fields are displayed in the summary: ZENworks Home Directory: Displays the location on the Primary Server where the ZENworks software that is being upgraded is installed. Zone Name: Displays the name of the Management Zone to which this server belongs. |
|
Upgrading process |
The upgrade process takes several minutes, depending on the capabilities of the hardware. |
|
Errors during upgrade |
If there are errors during the upgrade, this page is displayed. You must resolve the errors and restart the upgrade. For detailed information, see the log files in the following locations: On Windows: You can check the logs in both the old Novell and the new Micro Focus file paths: Novell File Path
|
|
On Linux: You can check the logs in the following file paths Novell File Path
|
|
Post-upgrade actions |
Before closing the upgrade program, you can run the ZENworks System Status utility to launch a heartbeat check of the ZENworks services. The results are listed in the installation log. |
|
Restarting the Server (applicable only for Windows) |
After the upgrade on a Windows Primary Server, you can select either to reboot immediately or later:
|
|
Upgrade completion |
The actions you selected previously are performed, including:
|
Perform the following on the Primary Server that you want to upgrade from ZENworks 2017 Update x to ZENworks 2020 :
Ensure that the upgrade prerequisites are met.
Start the ZENworks upgrade program, open a Linux terminal, browse to the root of the upgrade media, then enter the following command:
./setup.sh --console
or
./setup.sh -e
Select the language. English is the default language. Select the number corresponding to your language, then press Enter to continue.
Review the introduction, then press Enter to continue.
HINT:Type back and press Enter to return to a previous installation option to make the changes. Type quit to exit the wizard.
To accept the end-user license agreement (EULA), type 1, then press Enter.
To accept the license agreement, type 1, then press Enter.
If you disagree, the upgrade wizard quits.
The Prerequisite check page is displayed. If there are any warning or error messages, resolve the errors, then press Enter to continue.
Type 1 if this is the first Primary Server to be upgraded; otherwise, type 2,then press Enter.
(Conditional) If you typed 1 in the previous page, you will be prompted for the zone administrator credentials. Specify details, then press Enter and continue with Step 11.
(Conditional) If you typed 2 in the previous page, you will be prompted for the details of the upgraded Primary Server and the zone administrator credentials. Specify the required details, then press Enter.
At the end of the Enter the zone administrative user's name line, press Enter to accept the default (Administrator), or specify an administrator name, then press Enter.
Specify a password for the administrator, then press Enter.
In the ZENworks licensing page, you have an option to change the ZENworks licensing type. Specify the ZENworks 2020 license, and then click Next.
Stop the ZENworks services on all other Primary Servers, then press Enter to stop the services on the local server.
Before the upgrade, you should stop the services on all other Primary Servers in the Management Zone. If services are not stopped on other Primary Servers, then you will not be able to proceed with the upgrade.
Except for the database service, no ZENworks service should be running during the upgrade process.
Review the pre-upgrade summary, then press Enter to continue.
If you are upgrading the other Primary Servers in the Management Zone, the upgrade starts when you press Enter in this step.
When Upgrade Complete is displayed, press Enter to continue.
If errors are displayed, see the installation logs in the /var/opt/novell/log/zenworks or /var/opt/novell/log/zenworks/systemupdate/<Update GUID> file.
Do any of the following to verify that ZENworks 2020 is running:
Check the Linux services by using the specific service commands
On the server, run the following commands:
/etc/init.d/novell-zenserver status
/etc/init.d/novell-zenloader status
For SLES 12, or later servers run the following commands:
systemctl status novell-zenserver
systemctl status novell-zenloader
If the services are not running, run the following commands to start the ZENworks services:
/etc/init.d/novell-zenserver start
/etc/init.d/novell-zenloader start
Check the Linux services by using the configuration command
On the server, run the following commands:
/opt/novell/zenworks/bin/novell-zenworks-configure ‑c SystemStatus
ZENworks services and their status are listed.
To start the services, run the following command:
/opt/novell/zenworks/bin/novell-zenworks-configure ‑c Start
Run ZENworks Control Center
Use the following URL to open the ZENworks Control Center in a web browser on any device in your network:
https://<DNS name of the Primary_Server>/zenworks
or
https://<IP address of the Primary_Server>/zenworks
To upgrade another Primary Server, repeat from Step 2.
For information on the post-upgrade tasks, see Completing Post-Installation Tasks
in the ZENworks Server Installation.
NOTE:If you are using ZENworks Reporting, then after upgrading the zone to ZENworks 2020 , ensure that you reconfigure ZENworks reporting. For more information, see Reconfiguring ZENworks Reporting Appliance in the ZENworks Reporting Appliance Deployment and Administration Reference.
The first time you upgrade any Primary Server to ZENworks 2020 , you must verify the database schema. Do not perform this procedure for the subsequent server upgrades.
At the Primary Server’s console prompt, run the following commands:
On Windows
cd to MEDIA_ROOT\Common\tools\zdc
zdc_verifyDB.bat
On Linux
cd to MEDIA_PATH/Common/tools/zdc
./zdc_verifyDB
ZENworks Diagnostic Center runs the diagnostic tests and generates the results in HTML format. On a Windows Primary Server, the reports are stored in the following location: %ZENWORKS_HOME%\logs\zdcreports\%SESSION%
On a Linux Primary Server the reports are stored in the following location:
/var/opt/novell/log/zenworks/zdcreports
To view the reports, open index.html, located in the report directory.
The complete log of diagnostic tests is stored in the following locations:
On Windows: %ZENWORKS_HOME%\logs\zdcreports\zdc_zen11_verify_%SESSION%.log
On Linux: /var/opt/novell/log/zenworks/zdcreports
Perform the following steps to verify an external database schema such as external PostgreSQL, Microsoft SQL, or Oracle database schema:
At the Primary Server’s console prompt, run the following commands:
On Windows
cd to MEDIA_PATH/Common/tools/zdc
zdc_verifyDB.bat -d check
On Linux
cd to MEDIA_PATH/Common/tools/zdc
./zdc_verifyDB -d check
NOTE:The -d check parameter must be used only when you migrate the database from one device to another. Do not use the -d check parameter if the database is upgraded on the same device.
Specify the type of database. Type the relevant number based on the database type:
(1) PostgreSQL
(2) MS-SQL
(3) Oracle
Specify the database details, based on the selected database (Microsoft SQL, PostgreSQL, or Oracle).
NOTE:If you are using an Microsoft SQL database, based on the type of authentication you choose to log in, enter the user name in the relevant format:
Windows Authentication: <name>@<domain>
SQL Server Authentication: <name>
(Conditional) If the database is Remote PostgreSQL, enter the Database Engine Name.
ZENworks Diagnostic Center runs the diagnostic tests and generates the results in HTML format. On a Windows Primary Server the reports are stored in the following location: %ZENWORKS_HOME%\logs\zdcreports\%SESSION%
On a Linux Primary Server the reports are stored in the following location:
/var/opt/novell/log/zenworks/zdcreports
To view the reports, open index.html, located in the report directory.
The complete log of diagnostic tests is stored in the following locations:
On Windows: %ZENWORKS_HOME%\logs\zdcreports\zdc_zen11_verify_%SESSION%.log
On Linux: /var/opt/novell/log/zenworks/zdcreports
After successfully upgrading the Primary Servers, perform the following post-upgrade configurations:
Configure the system update entitlement by activating ZENworks licenses. For more information on licensing, see TID 7024521.
NOTE:
Ensure that you license the product after upgrading to ZENworks 2020 and before upgrading to ZENworks 2020 Update 1.
After licensing ZENworks, ensure that you check for updates in ZENworks System Update page.
Using the appliance key from Software Licenses and Downloads, register and then configure Online Updates. For more information, see:
Ensure that you verify the version of ZENworks in ZENworks Control Center (Configuration > Server Hierarchy).
Ensure that the status of System Update is successful.
Ensure that you run the latest ZDC to verify the schema. For more information, see ZENworks Diagnostic Center.
(Conditional) Ensure that you apply the latest Tuxera NTFS driver or imaging updates. For more information, see Adding Tuxera Driver for ZENworks Imaging.
Ensure that you configure reporting to get the newly available domains. For more information, see ZENworks Reporting Configuration.
(Conditional) If ZENworks is connected to ZENworks Reporting Server, then ensure that you upgrade the Reporting database domain to the upgraded ZCM Database. For more information, see Reconfiguring ZENworks Reporting Appliance in ZENworks Reporting Appliance Deployment and Administration Reference.
Ensure that the ZooKeeper service is up and running at all times to enable proper functioning of various ZENworks components such as the ZENworks Loader services and the Vertica database. To verify the status of the ZooKeeper service, see the Diagnostics page in ZCC. For more information on the ZooKeeper component, see ZooKeeper in the Vertica Reference Guide.
NOTE:
The TID is applicable only for Window servers. Refer to the TID and perform the specified steps.
In case of multiple Primary servers in the zone, by default, the Zookeeper service is and active on the first upgraded Primary Server node.
You also need to ensure that the firewall allows client connections from other Primary Servers to the ZooKeeper services on port 6789. If the Primary Servers in your zone are unable to access the ZooKeeper service, then to open the ports, you can run the following Configure action on the server in which ZooKeeper is enabled.
novell-zenworks-configure -c ClusterFirewallConfigureAction -Doperation=add -Dservice=zookeeper
However, if the Primary Server that is within the DMZ is unable to access the ZooKeeper service within the corporate network, then you need to manually open the port 6789 in the corporate firewall.
For more information on the ZooKeeper ports, see ZENworks 2020 TCP and UDP Ports.