2.10 ZENworks Import

Within the ZENworks CMDB import screen, multiple asset management datasources can be synchronized with the service management system.

2.10.1 Importing Items from ZENworks

To import Items from ZENworks, do the following:

  1. Select Setup >ZENworks >ZENworks Import

  2. Click New.

    The Server, Database, Ownership, Synchronization, and Item categories fields appear.





    An identifying label that is used in List Views to inform Users regarding the Source of an Item.

    Server and Database



    Select the ZENworks database Type.


    Enter the ZENworks Host name or IP Address.


    Enter the Port Number for the database server.


    Enter the Database name.


    Complete User name details.


    Complete Password details.


    Enter the Schema type.


    Enter the Catalog name. Typically this would be the name of the Database.

    Notification (Only If 'Control CMS via RFC' is enabled)


    Email RFC's to Tech?

    Select this option if technicians are to be notified of generated change requests.



    Unassigned (Import Items as Global)

    Select this option if Items are to be globally owned.

    System User

    Select this option to assign imported Items to the System User.

    Selected Customer

    Select this option to assign imported Items to a specific Customer.

    Ignore Domain Info

    Tick this field if the system is to disregard domain details attached to the User Name inside the AMIE source when assigning an owner.



    Auto Create New Items

    This option is only visible when a single AMIE source is defined within AMIE. When enabled, Items are automatically created upon synchronization, relative to the Control CMS via RFC setting within the Setup>Privileges>Requests tab .

    If disabled, a snapshot of imported asset information is listed within the Super>Configuration>AMIE Snapshots tab.


    Choose a synchronization interval. This can be left as Never if the database will be synchronized manually.

    NOTE:Synchronization times will vary depending on the connection speed with the external service and the database size.

    Item Type



    Select this option if you want to import the hardware details of ZENworks devices.


    Select this option if you want to import the software details of ZENworks devices.


    Select this option if you want to import the ZENworks bundle details.

  3. Click Test, to initiate a connection and test the setup.

    If a connection is not made, a system message will advise which part of the configuration was not successful.

  4. Click Save.

  5. Click Analyze.

    The System starts analyzing information from ZENworks datasource. This might take several minutes depending on size of datasource and network connection.

    After the analysis is complete, the system shall generate an alert with the analysis result.

    On successful analysis, you will see tabs for selected Item Categories from Hardware, Software and Bundles.

  6. In each of the item category tabs (Hardware, Software, Bundles), expand the parent tree.

    Figure 2-1 Hardware Tab

    Figure 2-2 Software Tab

    Figure 2-3 Bundle Tab

  7. Click each item.The details are displayed on the right -hand pane.

  8. Review the information, and select each individual device folders, groups, software type, and Bundles that you want to import from ZENworks.

    NOTE:Selecting the parent folder doesn’t select individual items in the folder or subfolders

  9. Specify the Teams for the selected items

    Specify if you want the item number to be generated by the system or manually. This option becomes available only if the Edit Item number is set to Yes in Setup >Privileges >System.

    For software and bundles, select the Create Relationship with Hardware check box to create relationships after import.

  10. Click Apply in each of the Item category tab to save you selections.

  11. Navigate to ZENworks Import tab and click Import to start importing the selected items from ZENworks into the CMDB.

    The system shows import progress message. The import might take several minutes depending on the number of items selected for import and network connection.

    After the Import is complete, an alert appears providing import results.

2.10.2 AMIE Import Alert

Alerts are generated for the Admin User after the AMIE synch is completed. The import alert summary displays:

  • the details of the system that the synchronization was run against, as it is possible to import from multiple sources.

  • the number of assets found in the datasource.

  • the number of assets automatically created if a single datasource is configured in AMIE and the auto-create option is enabled; or if the Auto-Create option is disabled and Items already exists in the system, the number of Items that were updated.

  • the number of AMIE Snapshots successfully imported, with a breakdown of new Items added and number of Items updated.

2.10.3 AMIE XML Migrate

The AMIE XML Migrate option that is available within the ZENworks Import tab enables you to migrate the existing or older, System provided AMIE XML format to the ZENworks UI format.

Migrating the configuration from XML

To migrate the system provided AMIE XML files to ZENworks UI format:

  1. Select an XML AMIE configuration you wish to migrate from the displayed list.

  2. Click Migrate

NOTE:You can only migrate the System provided AMIE configurations (XML files). You cannot migrate the customized configurations to the ZENworks UI format. It is recommended that you continue to import items from your customized configurations.

You cannot start a migrate if the selected configuration is importing items because it might cause a conflict with the data that is being imported. You can start migrating the configuration only after the Item import is complete.