Developer

• Integrations

• Connectors

SOAP APIs are no longer supported. It is recommended that you use REST APIs. For more information, see Rest APIs or contact OpenText Customer Support.

service desk AMIE engine (Asset Management Integration Engine) provides a unique mechanism to connect to any third party Asset Management system.By default service desk provides many built-in connectors. This is expanding every release. One of the unique properties of connectors built using AMIE is that they readily adapt to schema changes on the foreign host so in most cases there is no need to change them between upgrades.

Users have the ability to create their own mapping files and we provide some great examples on how to do this step by step in AMIE Part I and AMIE Part II.