Blocking the Bundles

You can block the device-assigned bundles or the customer-assigned bundles from being executed on the device to which the bundles are assigned.

Blocking the Bundles Assigned to a Device

  1. Log in to the ZENworks Service Desk user interface through ZENworks.

    For more information, see Logging in to the ZENworks Service Desk User Interface through ZENworks.

  2. In the Tasks panel, click the service request you want to resolve.

  3. In the ZENworks Tools panel, click Bundles.

  4. In the Bundles panel, ensure that the Filter option is set to Device Bundles.

  5. Select the device-assigned bundles that you want to block.

  6. Click Block.

    The status of the block operation is displayed in the Bundle Management window.

Blocking the Bundles Assigned to a Customer

  1. Log in to the ZENworks Service Desk user interface through ZENworks.

    For more information, see Logging in to the ZENworks Service Desk User Interface through ZENworks.

  2. In the Tasks panel, click the service request you want to resolve.

  3. In the ZENworks Tools panel, click Bundles.

  4. In the Bundles panel, set the Filter option to Customer Bundles.

  5. Select the customer-assigned bundles that you want to block.

  6. Click Block.

    The status of the block operation is displayed in the Bundle Management window.