ZENworks Service Desk can either be used with an embedded or an external database. Based on your database, see the following sections:
If you are using an external database, then you have to take a backup of the database and snapshot of the Appliance.
Database Backup: If you have taken a backup of the database, then following configurations or data are included in the backup:
e-Mail (Server, Setup)
Licensing (License, Host, Users)
LDAP (Server, Advanced - connection info: Type, Domains, Security, Host or Port number, Username, UserNode or BaseDN, Groups and GUID)
AD or eDir Group Information
AMIE (Setup - connection info: Server Type, DB Type, Hosts or Port number, Name, Username, Schema, Catalog, etc.)
ZENworks (General, OpenID - lists connection info: ZCM Server Address)
Customized privileges
Appliance Snapshot: If you take a snapshot of the Appliance, then All CSS and Banners customizations are saved. Database (connection info: Type, Host or Port number, Db, Username, password), Java Heap Memory configurations and the system.properties file.
If you are using an embedded database that is provided with ZENworks Service Desk Appliance, then just by taking a snapshot of the Appliance (or a take backup of the second disk), you can be prepared for the disaster. Following data are saved by taking snapshot of the appliance:
All CSS and Banners customizations that are stored in the second disk.
e-Mail (Server, Setup)
Licensing (License, Host, Users)
Database - connection info: Type, Host or Port number, Db, Username, password)
LDAP (Server, Advanced - connection info: Type, Domains, Security, Host or Port number, Username, UserNode or BaseDN, Groups and GUID)
AD, AzureAD or eDir Group Information
AMIE (Setup - connection info: Server Type, DB Type, Hosts or Port number, Name, Username, Schema, Catalog, etc.)
ZENworks (General, OpenID - lists connection info: ZCM Server Address)
Customized privileges