2.1 ZENworks Desktop Management

The following information applies to ZENworks 11 SP2 coexistence with ZENworks 7.x Desktop Management (ZDM 7). ZENworks 11 SP2 does not coexist with ZENworks for Desktops 4.x or ZENworks 6.5 Desktop Management.

2.1.1 Server Coexistence

The ZENworks 11 SP2 Server cannot coexist with the ZDM 7 Server or Agent. Do not install a ZENworks 11 SP2 Server on any network server that already has a ZDM 7 Server or Agent installed.

2.1.2 Agent Coexistence

The ZENworks 11 SP2 Adaptive Agent can coexist with the ZDM 7 Agent if Asset Management or Patch Management is the only ZENworks Adaptive Agent feature installed on the device.

The ZDM 7 Agent must be installed on a device before the ZENworks 11 SP2 Adaptive Agent. Installing the ZDM 7 Agent after the ZENworks 11 SP2 Adaptive Agent can have undesirable consequences, including being able to start Windows only in Safe mode until the agents are removed.

When you install the Adaptive Agent on a ZDM 7 registered device, the ZDM 7 GUID is used to register the device in the ZENworks 11 SP2 Management Zone. This provides a migration path for the device if you decide to move from ZDM 7 to ZENworks 11 SP2.

The ZDM 7 Agent is automatically uninstalled when you install the Configuration Management features (Policy Management, Bundle Management, Remote Management, User Management, Imaging and Endpoint Security Management) because Configuration Management features overlap with ZDM 7 Agent functionality.

To summarize, you can use ZDM 7 and ZENworks 11 SP2 Asset Management or ZENworks 11 SP2 Patch Management on the same device, but you cannot use ZDM 7 and ZENworks 11 SP2 Configuration Management or ZENworks 11 SP2 Endpoint Security Management on the same device.

Review the following scenarios for instructions on how to achieve coexistence of ZDM 7 with Asset Management or Patch Management in the management zone.

Scenario 1: Installing ZENworks 11 SP2 Asset Management or ZENworks 11 SP2 Patch Management

When you install the ZENworks 11 SP2, activate the product license for ZENworks 11 SP2 Asset Management or ZENworks 11 SP2 Patch Management. To activate the product license, do the following in the ZENworks 11 SP2 Installation Wizard:

  1. In the License Key Panel under Choose the products to be installed, select the Evaluate check box or specify the license key only for Asset Management and Patch Management.

    For more information on how to install the server, see Performing the Installation.

  2. Follow the prompts to complete the installation process.

Scenario 2: Installing ZENworks 11 SP2 Configuration Management or ZENworks 11 SP2 Endpoint Security Management along with ZENworks 11 SP2 Asset Management or ZENworks 11 SP2 Patch Management

Use one of the following methods to install ZENworks 11 SP2 Configuration Management or ZENworks 11 SP2 Endpoint Security Management along with ZENworks 11 SP2 Asset Management or ZENworks 11 SP2 Patch Management:

Method 1:

If you have more devices managed exclusively by ZENworks 11 SP2 than devices managed by ZDM 7, you must perform the following tasks to achieve ZENworks 11 SP2 and ZDM 7 coexistence:

  1. Activate all of the products by providing valid product license keys during the installation of ZENworks 11 SP2.

    For more information on how to activate a product license key, see Performing the Installation.

  2. Before deploying the ZENworks 11 SP2 Adaptive Agent, you must configure the ZENworks 11 SP2 Configuration Management and ZENworks 11 SP2 Endpoint Security Management Agent features not to be installed:

    1. In ZENworks Control Center, click Configuration.

    2. In the Management Zone Settings panel, click Device Management, then click ZENworks Agent.

    3. In the Agent Features panel, select the Installed and Enabled option next to the Patch Management and Asset Management Agent features

    4. Deselect the Installed option next to the Configuration Management and Endpoint Security Management Agent features.

    5. Click Apply.

  3. Deploy the ZENworks 11 SP2 Adaptive Agent on the ZDM 7 managed devices.

    For more information on how to deploy the ZENworks Adaptive Agent, see Deploying the ZENworks Adaptive Agent in the ZENworks 11 SP2 Discovery, Deployment, and Retirement Reference.

    In ZENworks Control Center, the devices appear in the \Servers folder or the \Workstation folder on the Devices page.

  4. Create a folder in the \Servers folder or the \Workstation folder on the Devices page.

    For more information on how to create a folder, see Creating a Folder in the ZENworks 11 SP2 Administration Quick Start.

  5. Move all the devices on which the ZENworks 11 SP2 Adaptive Agent is deployed to the folder you just created in the \Servers folder or the \Workstation folder.

  6. Override the Management Zone setting at the folder level:

    1. Click Devices.

    2. Click the folder you created in Step 4, where you placed all of the devices.

    3. Click Details next to the folder name to display the folder’s details.

    4. Click Settings > Device Management > ZENworks Agent.

    5. Click Override settings.

    6. Click Apply.

  7. Install the ZENworks 11 SP2 Configuration Management or ZENworks 11 SP2 Endpoint Security Management Agent features:

    1. In ZENworks Control Center, click Configuration.

    2. In the Management Zone Settings panel, click Device Management, then click ZENworks Agent.

    3. In the Agent Features panel, select the Installed and Enabled option next to the Configuration Management or Endpoint Security Management Agent features.

    4. Click Apply.

  8. Deploy the ZENworks 11 SP2 Adaptive Agent on devices managed exclusively by ZENworks 11 SP2.

    For more information on how to deploy the ZENworks Adaptive Agent, see Deploying the ZENworks Adaptive Agent in the ZENworks 11 SP2 Discovery, Deployment, and Retirement Reference.

    In ZENworks Control Center, the devices appear in the \Servers folder or the \Workstation folder on the Devices page.

Method 2

If you have fewer devices managed exclusively by ZENworks 11 SP2 than devices managed by ZDM 7, you must perform the following tasks to achieve ZENworks 11 SP2 and ZDM 7 coexistence:

  1. Activate all of the products by providing valid product license keys during the installation of ZENworks 11 SP2.

    For more information on how to activate a product license key, see Performing the Installation.

  2. Deploy the ZENworks 11 SP2 Adaptive Agent on devices.

    For more information on how to deploy the ZENworks Adaptive Agent, see Deploying the ZENworks Adaptive Agent in the ZENworks 11 SP2 Discovery, Deployment, and Retirement Reference.

    In ZENworks Control Center, the devices appear in the \Servers folder or the \Workstation folder on the Devices page.

  3. Create a folder in the \Servers folder or the \Workstation folder on the Devices page.

    For more information on how to create a folder, see Creating a Folder in the ZENworks 11 SP2 Administration Quick Start.

  4. Move all the devices on which the ZENworks 11 SP2 Adaptive Agent is deployed to the folder you just created in the \Servers folder or the \Workstation folder.

  5. Override the Management Zone setting at the folder level:

    1. Click Devices.

    2. Click the folder you created in Step 3, where you placed all of the devices.

    3. Click Details next to the folder name to display the folder’s details.

    4. Click Settings > Device Management > ZENworks Agent.

    5. Click Override settings.

    6. In the Agent Features panel, select the Installed and Enabled option next to the Configuration Management or Endpoint Security Management Agent features.

    7. Click Apply.

  6. Before deploying the ZENworks 11 SP2 Adaptive Agent, you must configure the ZENworks 11 SP2 Configuration Management and ZENworks 11 SP2 Endpoint Security Management Agent features not to be installed:

    1. In ZENworks Control Center, click Configuration.

    2. In the Management Zone Settings panel, click Device Management, then click ZENworks Agent.

    3. In the Agent Features panel, select the Installed and Enabled option next to the Patch Management and Asset Management Agent features

    4. Deselect the Installed option next to the Configuration Management and Endpoint Security Management Agent features.

    5. Click Apply.

  7. Deploy the ZENworks 11 SP2 Adaptive Agent on ZDM 7 managed devices.

    For more information on how to deploy the ZENworks Adaptive Agent, see Deploying the ZENworks Adaptive Agent in the ZENworks 11 SP2 Discovery, Deployment, and Retirement Reference

    In ZENworks Control Center, the devices appear in the \Servers folder or the \Workstation folder on the Devices page.