This section provides solutions to problems you might encounter when using ZENworks Reporting Server.
ZENworks Reporting Server installation fails on a 64-bit Windows device that is using an Oracle database
Uninstall ZENworks Configuration Management from the Primary Server.
Install ZENworks Configuration Management to a customized location that does not contain any parentheses in the pathname. For more information, see Installation Information
in the ZENworks 11 SP2 Server Installation Guide.
On the new server, install ZENworks Configuration Management to a customized location that does not contain any parentheses in the pathname. For more information, see Installation Information
in the ZENworks 11 SP2 Server Installation Guide.
Install ZENworks Reporting Server.
How do I enable debug logging for ZENworks Reporting Server services?
Where do I find the BusinessObjects Enterprise log files?
On Windows:
%zenworks_home%\share\boe\Business Objects Enterprise 120\logging\BOEInstall_0.log
On Linux:
/opt/novell/zenworks/share/boe/bobje/logging/install_timestamp.log
You can find the ZENworks Reporting Server trace files in the following locations:
On Windows:
%zenworks_home%\share\boe\Business Objects Enterprise 120\logging
On Linux:
/opt/novell/zenworks/share/boe/bobje/logging/
Where do I find ZENworks Reporting Server log files?
On Windows:
%zenworks_home%\logs\ZENworks Reporting Server_date time.log.xml
%zenworks_home%\logs\wdeploy-date-time.log
%zenworks_home%\logs\ZENworks_Reporting_Install_CheckOracleClient_dd_MMM_yyyy_HH-mm-ss.log
On Linux:
/var/opt/novell/log/zenworks/ZENworks Reporting Server__date time.log.xml
/var/opt/novell/log/zenworks/wdeploy-date-time.log
%zenworks_home%\logs\ZENworks_Reporting_Install_CheckOracleClient_dd_MMM_yyyy_HH-mm-ss.log
The ZENworks Reporting Server installation on a virtual machine might fail when you use the ZCM_REPORTING_10.x.0.iso file mounted on the host machine as a CD-ROM on that virtual machine
A message indicating that ZENworks Reporting Server cannot be deleted appears even after uninstalling ZENworks Reporting Server
A message indicating that ZENworks Reporting Server uninstallation process failed is displayed while uninstalling ZENworks Reporting Server
Additionally, the ZENworks Reporting Server uninstall log file and the Service Message log file contain the following messages respectively:
“[ERROR] [8/10/09 1:10:00 PM] [] [UNINSTALL] [ZRS Uninstall Failed with exceptioncom.novell.zenworks.configure.ConfigureExce ption: 2]”
“Failed to send RPC command to the zenloader process: settings.refresh” respectively.
Reporting Server uninstallation on Windows fails if another installation is in progress on the same device
ERROR_INSTALL_ALREADY_RUNNING
Open the Windows Task Manager and stop all instances of msiexec.exe and setup.exe.
Uninstall ZENworks Reporting Server.
Reporting does not work on a Primary Server if the ZENworks database is an MS SQL Server database, and the authentication mode is Windows Authentication
On Windows:
A database error occurred. The database error text is: [DataDirect][ODBC SQL Server Driver][SQL Server] Login failed for user zcm-db-user@company.com
On Linux:
A database error occurred. The database error text is: [DataDirect][ODBC SQL Server Driver][SQL Server]Login failed for user zcm-db-user@company.com
On Windows:
Stop the ZENworks services.
Download the 32-bit sqljdbc_auth.dll file from the Microsoft downloads site.
For a 32-bit system, copy this file into the c:\windows\system32 folder.
For a 64-bit system, copy this file into the c:\windows\system32 and zenworks_home/bin folders.
Provide the Read permission to the %ZENWORKS_HOME%/conf/security directory and the Full Control permission to the %ZENWORKS_HOME%/share/boe directory for the domain user account of the Windows server that hosts the ZENworks Configuration Management database. For a non-domain user, the username and password must be the same on the ZENworks Configuration Management Server database and the ZENworks Reporting Server. You must also provide the Read and Full Control permissions to the non-domain user.
Edit the properties of ZENworks Reporting Server services on the ZENworks server.
From the desktop
menu, click > > > .The
window is displayed.Right-click
, then click .Right-click
, then click .The
window is displayed.In the
panel, deselect , then specify the username and password of the domain account of the Windows server that hosts the ZENworks Configuration Management database.Click
.Right-click
, then clickRestart the Tomcat service.
Restart the ZENworks services.
For more information, see TID 7009390 in the Novell Support Knowledgebase.
On Linux:
Set up the MS SQL server to function in Mixed Mode.
In MS SQL, create a local database account with full rights to the ZENworks database.
On the ZENworks Reporting Server, modify the dmaccounts.properties and dmamappings.propertiesfiles. Replace the Active Directory user name and password with the local database user name and password you created in Step 2.
Restart the services using the novell-zenworks-configure -c Start command.
Access ZENworks Control Center and verify if it is working.
Update the BusinessObjects Enterprise to use the updated configuration files using the novell-zenworks-configure -c UpdateBOE command.
Verify if reports for ZENworks Reporting Server now run in ZENworks Control Center.
ZENworks Reporting Server installation on a Windows Server 2008 R2 device fails
Click
> > > >Right-click
, then select .Select
to stop the service.In the
drop-down list, select .Click
.Install ZENworks Reporting Server.
For more information on installing ZENworks Reporting Server, see the Reporting Server Installation Guide.
ZENworks Reporting Server installation on an RHEL server fails with error 'Unable to find Business Object daemon'
Unable to install ZENworks Reporting Server on Windows server after upgrading from ZENworks Configuration Management 10 SP3 to ZENworks 11 SP2.
Ensure that the boe folder in the ZENWORKS_HOME/share directory is deleted.
Backup the registry details.
Delete the BusinessObjects Enterprise (BOE) registry entries.
Check for the BOE Tomcat and BOE MYSQL service. If the services are present, then delete them using the following commands:
sc delete BOE120Tomcat
sc delete BOE120MySQL
Unable to perform any tasks in the ZENworks Reporting Server Infoview
Move one of the NICs to the beginning of the network binding order:
Open the Network Connections window.
Press the Alt key to display the
menu.Click
> .Click the
tab.In the Connections window, select the network connection that needs to be at the beginning of the binding order.
Click the up and down arrows to move the selected network connection to the top of the list.
Open the host file and add an entry for the IP address and the hostname.
On a Windows machine, the host file is located in the C:\Windows\sytem32\drivers\etc\hosts directory, and on a Linux machine, the host file is located in the /etc/hosts directory.
Restart the machine.
The ZENworks Reporting Server uninstaller hangs
Check the following to ensure that the ZENworks Reporting Server uninstallation is complete:
The boe folder is not present in the /opt/novell/zenworks/share folder on Linux and in the <ZENWORKS_HOME>/share folder on Windows.
The ZRSuninstall.log file displays the Uninstallation Completed Successfully message.
A No ZENworks Reporting Server configured in the Management Zone message is displayed on the page in ZENworks Control Center.
If you verify that ZENworks Reporting Server is uninstalled based on the items listed in Step 1, then cancel the ZENworks Reporting Server uninstall wizard to complete the process. If ZENworks Reporting Server has not been uninstalled, manually uninstall it.
For more information see, TID 7009407.