The ZENworks Knowledgebase is updated in several ways:
The Knowledgebase Status panel () shows the date of the latest Product Recognition Update (PRU) and if there are newly defined local software products ready to merge with the Knowledgebase.
Figure 6-2 Knowledgebase Status Panel
After a Local Software Product is created, you can add it to the ZENworks Knowledgebase so that subsequent scans identify the product on devices. The Knowledgebase Status panel on the Asset Inventory page () shows when there are products ready to be merged.
In ZENworks Control Center, click thetab.
In the Local Software Products panel, select any local product you want to merge.
Click> .A message appears to remind you that updates should only be made after all local product changes are complete. For information on editing local product data, see Section 6.5, “Editing Product Information,” on page 76.
Clickto merge the listed software products with the Knowledgebase.
NOTE:When you select a local product for merging, changes to other local products are also merged with the ZENworks Knowledgebase.
To make sure that your ZENworks Knowledgebase is up-to-date, ensure that the latest PRU is always deployed in your zone.
To download and deploy the latest PRU, log in to ZENworks Control Center, click.
Click. It might take some time to connect and get the request from the server.
The new PRU is visible on the System Updates page. To download the update, click.
Verify that the update is in the directory where you downloaded it, then click.
To verify the status of the PRU, go to, then click .
The Knowledge Base Status should be similar to the following graphic:
Refresh the server and the agent and run a scan.
Go to the Inventory Details page and verify that the required software appears in the inventory list.