You can upgrade by using a graphical user interface (GUI) program or a command line (Linux only).
IMPORTANT:You must not use the ZENworks System Update to upgrade the Primary Servers to ZENworks 11SP2.
Before upgrading the ZENworks server on a Windows device, you must run the Windows Update on the device to ensure that all the available updates are installed on the device. Subsequently, disable the Windows Update to ensure that there are no further updates on the device when you upgrade the ZENworks server on the device.
Perform the following procedure on the Primary Server that you want to upgrade to ZENworks 11 SP2:
Ensure that you have fulfilled the upgrade prerequisites explained in Section 2.4, Prerequisites.
To start the ZENworks 11SP2 upgrade program:
Linux: Open a Linux terminal, browse to the root of the ZENworks 11SP2 installation media, then enter the setup.sh command.
Windows: Do one of the following:
Browse to the root of the ZENworks 11SP2 installation media, then double-click setup.exe.
Open a DOS window, browse to the root of the ZENworks 11SP2 installation media, then enter the setup.exe command.
During upgrading, refer to the information in Table 2-1, Upgrade Information for details on the upgrade data that you need to know.
If you are using the GUI upgrade, you can also click the button for similar information.
Do one of the following on the Windows device:
If you selected to reboot automatically (you selected the option during the upgrade; see Restarting the Server (applicable only for Windows)), continue with Step 6 after the booting process has completed and the services have started.
If you selected to reboot manually (you selected the option during the upgrade; see Restarting the Server (applicable only for Windows)), you must wait for the upgrade to complete and the services to start in order to verify it in Step 5.
After the upgrade has completed and the ZENworks services have restarted, do any of the following to verify that ZENworks 11SP2 is running:
Check the Windows services by using the GUI:
On the server, click , select > , then review the status of the and services.
If the services not running, start them. Right-click the service, select , right-click the service, then select .
Alternatively, you can use the option for to stop all of the related services, which stops then starts each of them in their correct order, including .
Run ZENworks Control Center:
Use the following URL to open ZENworks Control Center in a Web browser on any device in your network:
https://DNS_name_or_IP_address_of_Primary_Server:port_number/zenworks
Check the Linux services by using the specific service command:
On the server, run the following commands:
/etc/init.d/novell-zenserver status
/etc/init.d/novell-zenloader status
If the services are not running, run the following commands to start the ZENworks services:
/etc/init.d/novell-zenserver start
/etc/init.d/novell-zenloader start
Check the Linux services by using the configuration command:
On the server, run the following command:
/opt/novell/zenworks/bin/novell-zenworks-configure ‑c SystemStatus
This lists all ZENworks services and their statuses.
To start the services, run the following command:
/opt/novell/zenworks/bin/novell-zenworks-configure ‑c Start
To upgrade another Primary Server, repeat from Step 2.
IMPORTANT:Repeat these steps until all Primary Servers in the Management Zone have been upgraded. Other managed devices that have their ZENworks Adaptive Agents upgraded by System Update should not be allowed to contact a Primary Server that has not yet been upgraded.
In the following table, the upgrade information you need to upgrade from ZENworks Configuration Management 10.3.x and ZENworks 11 to ZENworks 11 SP2 is listed in the order of the installation flow:
Table 2-1 Upgrade Information
|
Upgrade Information |
Explanation |
|---|---|
|
License agreement |
If you do not accept the license agreement, the upgrade program quits. |
|
ZENworks Prerequisites |
If the required prerequisites are not met, you are not allowed to continue with the upgrade. The requirements that are not fulfilled are displayed (GUI) or listed (command line). For more information, see If the.NET prerequisite is not fulfilled, you can click the link in the description to install the runtime version that is bundled with ZENworks. Ensure that you install Microsoft .NET 3.5 SP1 framework and all its latest updates. After .NET is installed, the ZENworks upgrade proceeds. |
|
Upgrade Type |
Select “Yes” if this is the first Primary Server in the Management Zone to be upgraded, else select “No”. If you select “Yes” you will be prompted for the Database Details. OR If you select “No” perform the steps listed in Table 2-3, Upgrade Information - Upgrade of additional Primary Servers. |
|
Database Details |
Type the details of the database and press Enter. |
|
Zone administrator information |
Specify the Management Zone administrator’s login name and password. If you selected “No” in the previous step, the device will try to connect to the database based on the server and zone credentials provided. |
|
ZENworks Licensing |
Enables/disables the Novell ZENworks 11 SP2 products after they have been upgraded or installed. NOTE:The ZENworks 11 SP2 license keys are case sensitive. Do not change the case of the individual characters of the license key when you specify them during the Upgrade wizard. This page is displayed only when you run the ZENworks 11 SP2 upgrade program for the first time in the zone or if the zone to be upgraded is ZENworks 10.3.x. NOTE:If you are upgrading from ZENworks 10 Configuration Management SP3 to ZENworks 11 SP2, all the listed product licenses are displayed. However, if you are upgrading from ZENworks 11 to ZENworks 11 SP2, only the Full Disk Encryption license details are displayed. Enabling the ZENworks 11 SP2 Products That Have Been Upgraded from ZENworks 10 Configuration Management SP3 You can enable the ZENworks 11 SP2 products that have been upgraded from ZENworks 10 Configuration Management SP3, based on their ZENworks 10 Configuration Management SP3 license state.
|
|
Enabling ZENworks 11 SP2 Endpoint Security Management Do one of the following:
Enabling ZENworks 11 SP2 Full Disk Encryption Do one of the following:
|
|
ZENworks Diagnostic Center |
Verify the database using ZENworks Diagnostic Center. For more information see Running ZENworks Diagnostic Center to verify the database. NOTE:You need to verify the database before you upgrade the first Primary Server to ZENworks 11 SP2. You do not need to verify the database for the subsequent server upgrades. After you verify the database, select This option confirms that you have verified that the ZENworks database schema is proper by using the ZENworks Diagnostic Center. |
|
Pre-upgrade summary |
The following fields are displayed in the summary: ZENworks Home Directory: Displays the location on the Primary Server where the ZENworks software that is being upgraded is installed. Zone Name: Displays the name of the Management Zone to which this server belongs. Upgrade Database: Indicates whether the ZENworks database will be upgraded. Its status is automatically checked by the program to see whether it needs to be upgraded. To make changes to any information, click . |
|
Upgrading process |
The upgrade process takes several minutes, depending on the capabilities of the hardware. If you are using embedded Sybase, then the upgrade might take longer, depending on the amount of data in the database. During upgrading, you can click to stop, which leaves changes in the files that were upgraded up to that point. For more information on what to do after canceling, contact Novell Support. |
|
Upgrading errors |
If there are errors during upgrading, this page is displayed. For detailed information, see the log files located in: On Windows
On Linux
You must resolve the errors and restart the upgrade. |
|
Post-upgrade actions |
You can choose to run the ZENworks System Status utility to launch a ZENworks services heartbeat check prior to closing the upgrade program. The results are posted in the installation log. |
|
Restarting the Server (applicable only for Windows) |
Upon a successful upgrade on a Windows Primary Server, you can select between rebooting immediately or later:
|
|
Upgrade completion |
The actions you selected previously are performed, including:
|
In the following table, the upgrade information you need to upgrade from ZENworks 11 SP1 to ZENworks 11 SP2 is listed in the order of the installation flow:
Table 2-2 Upgrade Information
|
Upgrade Information |
Explanation |
|---|---|
|
License agreement |
If you do not accept the license agreement, the upgrade program quits. |
|
ZENworks Prerequisites |
If the required prerequisites are not met, you are not allowed to continue with the upgrade. The requirements that are not fulfilled are displayed (GUI) or listed (command line). For more information, see If the.NET prerequisite is not fulfilled, you can click the link in the description to install the runtime version that is bundled with ZENworks. Ensure that you install Microsoft .NET 3.5 SP1 framework and all its latest updates. After .NET is installed, the ZENworks upgrade proceeds. |
|
Zone administrator information |
Specify the Management Zone administrator’s login name and password. If you selected “No” in the previous step, the device will try to connect to the database based on the server and zone credentials provided. |
|
ZENworks Licensing |
Enables/disables the Novell ZENworks 11 SP2 products after they have been upgraded or installed. NOTE:The ZENworks 11 SP2 license keys are case sensitive. Do not change the case of the individual characters of the license key when you specify them during the Upgrade wizard. This page is displayed only when you run the ZENworks 11 SP2 upgrade program for the first time in the Zone. |
|
Enabling ZENworks 11 SP2 Full Disk Encryption Do one of the following: |
|
ZENworks Diagnostic Center |
Verify the database using ZENworks Diagnostic Center. For more information see Running ZENworks Diagnostic Center to verify the database. NOTE:You need to verify the database before you upgrade the first Primary Server to ZENworks 11 SP2. You do not need to verify the database for the subsequent server upgrades. After you verify the database, select This option confirms that you have verified that the ZENworks database schema is proper by using the ZENworks Diagnostic Center. |
|
Pre-upgrade summary |
The following fields are displayed in the summary: ZENworks Home Directory: Displays the location on the Primary Server where the ZENworks software that is being upgraded is installed. Zone Name: Displays the name of the Management Zone to which this server belongs. Upgrade Database: Indicates whether the ZENworks database will be upgraded. Its status is automatically checked by the program to see whether it needs to be upgraded. To make changes to any information, click . |
|
Upgrading process |
The upgrade process takes several minutes, depending on the capabilities of the hardware. If you are using embedded Sybase, then the upgrade might take longer, depending on the amount of data in the database. During upgrading, you can click to stop, which leaves changes in the files that were upgraded up to that point. For more information on what to do after canceling, contact Novell Support. |
|
Upgrading errors |
If there are errors during upgrading, this page is displayed. For detailed information, see the log files located in: On Windows
On Linux
You must resolve the errors and restart the upgrade. |
|
Post-upgrade actions |
You can choose to run the ZENworks System Status utility to launch a ZENworks services heartbeat check prior to closing the upgrade program. The results are posted in the installation log. |
|
Restarting the Server (applicable only for Windows) |
Upon a successful upgrade on a Windows Primary Server, you can select between rebooting immediately or later:
|
|
Upgrade completion |
The actions you selected previously are performed, including:
|
Table 2-3 Upgrade Information - Upgrade of additional Primary Servers
|
Installation Information |
Explanation |
|---|---|
|
Primary Server and Zone Credentials |
You will be prompted for the details of the Primary Server that is already upgraded and the Zone credentials. |
|
ZENworks Database Details |
(Conditional) If the device cannot connect to the database via the Primary Server that is already upgraded, you will be prompted to enter the details to connect directly to the database. NOTE:This screen is displayed only if you are upgrading from ZENworks 10 Configuration Management SP3 or ZENworks 11 to ZENworks 11 SP2. |
|
Pre-upgrade summary |
Before the Pre-upgrade summary page is displayed, the ZENworks services will be stopped on the server. If you cancel the upgrade at this time, you will need to restart the ZENworks services manually. The following fields are displayed in the summary: ZENworks Home Directory: Displays the location on the Primary Server where the ZENworks software that is being upgraded is installed. Zone Name: Displays the name of the Management Zone to which this server belongs. Upgrade Database: Indicates whether the ZENworks database will be upgraded. Its status is automatically checked by the program to see whether it needs to be upgraded. To make changes to any information, click . |
|
Upgrading process |
The upgrade process takes several minutes, depending on the capabilities of the hardware. |
|
Upgrading errors |
If there are errors during upgrading, this page is displayed. For detailed information, see the log files located in: On Windows
On Linux
You must resolve the errors and restart the upgrade. |
|
Post-upgrade actions |
You can choose to run the ZENworks System Status utility to launch a ZENworks services heartbeat check prior to closing the upgrade program. The results are posted in the installation log. |
|
Restarting the Server (applicable only for Windows) |
Upon a successful upgrade on a Windows Primary Server, you can select between rebooting immediately or later:
|
|
Upgrade completion |
The actions you selected previously are performed, including:
|
The first time you upgrade any Primary Server to ZENworks 11 SP2 you need to verify the database. This procedure does not need to be performed for the subsequent server upgrades.
At the Primary Server’s console prompt, run the following commands:
On Windows
cd to MEDIA_PATH/Common/tools/zdc
zdc_verifyDB.bat
On Linux
cd to MEDIA_PATH/Common/tools/zdc
./zdc_verifyDB
ZENworks Diagnostic Center runs the diagnostic tests and generates reports in HTML format. The reports are stored in the %ZENWORKS_HOME%\logs\zdcreports\%SESSION% directory on a Windows Primary Server and in the /var/opt/novell/log/zenworks/zdcreports directory on a Linux Primary Server. To view the reports, open index.html, located in the report directory.
The complete log of the diagnostic tests is stored in the %ZENWORKS_HOME%\logs\zdcreports\zdc_zen11_verify_%SESSION%.log directory on a Windows Primary Server and in the /var/opt/novell/log/zenworks/zdcreports directory on a Linux Primary Server.
Perform the following steps to verify an external database such as external Sybase, MS SQL or Oracle:
At the Primary Server’s console prompt, run the following commands:
On Windows
cd to MEDIA_PATH/Common/tools/zdc
zdc_verifyDB.bat -d check
On Linux
cd to MEDIA_PATH/Common/tools/zdc
./zdc_verifyDB -d check
NOTE:The -d check parameter should be used only when you migrate the database from one machine to another. You do not need to use the -d check parameter if the database is upgraded on the same machine.
Specify the type of database. Type the relevant number based on the database type:
(1) Sybase
(2) MS-SQL
(3) Oracle
Specify the following database credentials:
Database Server IP
Port Number
Database Access Username
NOTE:If you are using an MS SQL database, based on the type of authentication you choose to log in, enter the username in the relevant format:
Windows Authentication: <name>@<domain>
SQL Server Authentication: <name>
Database Access Password
Database Name
(Conditional) If the database is Sybase, you are prompted whether it is an embedded Sybase database or not. Type the relevant number:
(1) yes
(2) no
(Conditional) If the database is not embedded Sybase, enter the Database Engine Name.
ZDC runs the diagnostic tests and generates the reports in the HTML format. The reports are stored in the %ZENWORKS_HOME%\logs\zdcreports\%SESSION% directory on a Windows Primary Server and in the /var/opt/novell/log/zenworks/zdcreports directory on a Linux Primary Server. To view the reports, open index.html that is located in the report directory.
The complete log of the diagnostic tests is stored in the %ZENWORKS_HOME%\logs\zdcreports\zdc_zen11_verify_%SESSION%.log direcoty on a Windows Primary Server and in the /var/opt/novell/log/zenworks/zdcreports directory on a Linux Primary Server.
Perform the following on the Primary Server that you want to upgrade from ZENworks Configuration Management 10.3.x to ZENworks 11SP2:
Ensure that you have fulfilled the upgrade prerequisites explained in Section 2.4, Prerequisites.
Start the ZENworks 11SP2 upgrade program, open a Linux terminal, browse to the root of the upgrade media, then enter the following command:
./setup.sh --console
or
./setup.sh -e
Review the introduction, then press Enter to continue.
HINT:You can type back and press Enter to return to a previous installation option to make changes.
To accept the license agreement, type 1 and press Enter.
English is the default language. Select the number corresponding to your language to continue.
If you disagree, the upgrade quits.
Type “Yes” if this is the Primary Server to be upgraded, else type "No" and press Enter.
(Conditional) If you typed "Yes" in the previous screen, you will be prompted for the Database Details. Enter the Database Details and press Enter. Continue with step 8.
(Conditional) If you typed “No” in the previous screen, you will be prompted for details of the Primary Server that has already been upgraded and the Zone Credentials. Enter the required details and press Enter.
(Conditional) If the device is able to connect to the Primary Server, continue with step 14.
(Conditional) If the device is not able to connect to the Primary Server, you will be prompted for the Database Details. Type the details and continue with step 14.
On the line, press Enter to accept the default (Administrator), or specify an administrator name, then press Enter.
Specify a password for the administrator, then press Enter.
If the device is able to connect to the database server, continue with step 11. If not, you will be prompted for the database details. Enter the database details and press Enter.
Run ZENworks Diagnostic Center to verify the database. For more information, see Running ZENworks Diagnostic Center to verify the database.
NOTE:You need to verify the database before you upgrade the first Primary Server to ZENworks 11 SP2. You do not need to verify the database for the subsequent server upgrades.
Confirm that you have verified that the ZENworks database schema is proper by using the ZENworks Diagnostic Center.
If you do not confirm, you cannot proceed with the upgrade.
(First Primary Server upgrade or zone to be upgraded is ZENworks 10.3.x) Specify the license keys that you obtained for the upgrade, pressing Enter for each one.
NOTE:The ZENworks 11SP2 license keys are case sensitive. Do not change the case of the individual characters of the license key when you specify them.
Where you don’t specify a license key, just press Enter to continue.
Stop the ZENworks services on all other Primary Servers and then press Enter 0to stop the services on the local server.
In preparing to upgrade, you should have already stopped the services on all Primary Servers in the Management Zone. Even if you stopped these services manually before starting the upgrade program, you can select 1 to make sure that you did not miss any.
Except for the database service, no ZENworks service can be running during the upgrade.
Review the pre-upgrade summary, then press Enter to continue.
If you are upgrading the other Primary Servers in the Management Zone, the upgrade starts when you press Enter for this step.
When is displayed, press Enter to continue.
If errors are indicated, see the installation logs in /var/opt/novell/log/zenworks or /var/opt/novell/log/zenworks/systemupdate/<Update GUID>.
Do any of the following to verify that ZENworks 11SP2 is running:
Check the Linux services by using the specific service commands On the server, run the following commands:
/etc/init.d/novell-zenserver status
/etc/init.d/novell-zenloader status
If the services are not running, run the following commands to start the ZENworks services:
/etc/init.d/novell-zenserver start
/etc/init.d/novell-zenloader start
Check the Linux services by using the configuration command On the server, run the following command:
/opt/novell/zenworks/bin/novell-zenworks-configure ‑c SystemStatus
This lists all ZENworks services and their statuses.
To start the services, run the following command:
/opt/novell/zenworks/bin/novell-zenworks-configure ‑c Start
Run ZENworks Control Center Use the following URL to open ZENworks Control Center in a Web browser on any device in your network:
https://DNS_name_or_IP_address_of_Primary_Server/zenworks
This can be done either on the server where you just installed ZENworks, or on a managed workstation.
To upgrade another Primary Server, repeat from Step 2.
For information on the post-upgrade tasks, please see Post-Installation Tasks
in the ZENworks 11 SP2 Server Installation Guide.