A.2 Browser Bookmarks Policy Troubleshooting

The Browser Bookmarks policy settings are not removed from the user’s favorites when the ZENworks Adaptive Agent is uninstalled

Source: ZENworks 11 Configuration Management; Policy Management; Windows Configuration Policy.
Explanation: If a Browser Bookmarks policy is assigned to a user or the managed device, the Browser Bookmarks policy settings are not removed from the user’s Favorites when the ZENworks Adaptive Agent is uninstalled.
Action: To remove the Browser Bookmarks policy settings from the user’s Favorite, unassign the policy from the device or the user and refresh the managed device before uninstalling the ZENworks Adaptive Agent.

The bookmark file exported in .json file format is not yet supported

Source: ZENworks 11 Configuration Management; Policy Management; Windows Configuration Policy.
Explanation: On Mozilla Firefox 3.0 or above, if you click Bookmarks > Organize Bookmarks > Import and Backup > Backup to export the bookmarks, the bookmarks are exported to a .json file. However, the .json file format is not yet supported in ZENworks.
Action: Export the bookmarks to a html file. Click Bookmarks > Organize Bookmarks > Import and Backup > Export HTML to export the bookmarks.

Bookmark policy fails with a redirected home directory

Source: ZENworks 11 Configuration Management; Policy Management; Windows Configuration Policy.
Explanation: Bookmark policies fail when they are redirected to a user's home directory.
Action: To configure the policy settings:
  1. Create a mapped drive, for example H:, with a Favorites folder that has write permission.

  2. On a Windows managed device, open the Registry Editor.

  3. Go to HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\ShellFolders and set the value of the registry key to H:\Favorites.

  4. Go to HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\UserShell Folders and set the value of the registry key to H:\Favorites.

  5. Go to the HKLM\SOFTWARE\NOVELL\ZCM\ folder.

  6. Configure the runBookmarksMappedDrive registry key with a string value = True.

  7. Assign and then enforce the policy on a user or device.