Managing a Remote View Session

You can use ZENworks 6.5 to remote view the managed workstation.

The following sections explain the tasks you can perform to effectively manage a Remote View session:


Controlling the Display of the Viewing Window

To enable the control options:

  1. Click the Remote Management Agent icon, located at the top left corner of the Viewing window.

  2. Click Configure.

    Option Description

    Enable High Quality Scaling

    Enhances the quality of images in the Scale To Fit Mode.

    Enable Accelerator Keys

    Allows you to enable or disable the default accelerator keys sequences.

    Enable Encryption

    Encryption is an optional feature and will be effective per session. If the saved configuration has enabled encryption, the session will be encrypted from the start of the session.

    Encrypting a whole session provides greater security as the data transferred over the wire will be encrypted and it will be difficult to decipher anything meaningful even after the data over the wire is captured. However, it impacts performance slightly and is recommended when the security requirement is very stringent.

    Hide Wallpaper

    Suppresses any wallpaper displayed on the managed workstation. This option is enabled by default. If you want to display the wallpaper on the managed workstation during a Remote View session, disable this option.

    Color Quality

    By default, on a fast Link, the color quality is set to Normal and on a slow link the color quality is set to 256 colors. You can change the color quality of the slow link or the fast link to one of the following:

    • 16 Colors: Forces the use of 16-color palette on the managed workstation during a Remote Management session. This enhances the Remote Management performance particularly over a slow-link.
    • 256 Colors: Forces the use of 256-color palette on the managed workstation during a Remote Management session. This enhances the Remote Management performance over a slow-link.
    • Normal: The color is not altered and the setting is the same on the managed workstation during a Remote Management session.

    Network Type

    if the managed workstation is connected by a LAN, select the Fast Links option to enhance the Remote Management performance.

    if he managed workstation is connected over a dial-up link or by WAN, select the Slow Links option to enhance the Remote Management performance.

  3. To save the Control Parameter settings, click the Save on Exit check box.

    The saved settings are implemented in the next Remote View session.

  4. Click OK.


Using the Viewing Window Accelerator Keys

You can use accelerator keys to control the display of the Viewing window. Default accelerator key sequences are assigned to each accelerator key option. The Accelerator Keys dialog box displays the default key sequence in the edit field of each accelerator key option. You can define a custom accelerator key sequence to change the default sequence. For more information, see Defining a Custom Accelerator Key Sequence.

To enable the Accelerator Keys option:

  1. Click the Remote Management Agent icon, located at the top left corner of the Viewing window.

  2. Click Configure.

  3. Select Enable Accelerator Keys.

  4. Click OK.

To open the Accelerator Keys dialog box:

  1. Click the Remote Management Agent icon, located at the top left corner of the Viewing window.

  2. Click Accelerator Keys.

The following table explains the Accelerator Key options you can use during the Remote View session:

Option Default Keystroke Description

Toggle Full Screen

Ctrl+Alt+M

Applicable only if the color resolution settings on the management console and managed workstation are same.

Sizes the Viewing window to the size of your screen without window borders.

Refresh Screen

Ctrl+Alt+R

Refreshes the Viewing window.

Restart Session

Ctrl+Alt+T

Re-establishes the connection with the managed workstation.

Enable Accelerator Keys

Ctrl+Alt+A

Allows you to enable or disable the default accelerator key sequences.

Stop Viewing

Left-Shift+Esc

Closes the Viewing window.

Configure Dialog

Alt+M

Opens the Control Parameters dialog box.

Accelerator Keys Dialog

Alt+A

Opens the Accelerator Keys dialog box.

Poll Full Screen

Alt + L

Scans and renders the information of the entire screen of the managed workstation continuously.

Scale To Fit

Ctrl+Alt+G

Hides the scroll bars and scale the Remote Management window to fit your screen.


Defining a Custom Accelerator Key Sequence

Default keystrokes assigned to the accelerator key option are displayed in the edit field to the right of each accelerator key option in the Accelerator Keys dialog box. You can change the accelerator key sequence and define a custom accelerator key sequence if you do not want to use the default keystroke.

To define a custom accelerator key sequence:

  1. Click the Remote Management Agent icon, located at the top-left corner of the Viewing window.

  2. Click Accelerator Keys.

  3. Click the edit field of the accelerator key option where you want to define a custom accelerator key sequence.

  4. Press the new accelerator key sequence.

  5. Click OK.

IMPORTANT:  The shift keys are left-right sensitive, and are indicated in the Control Options dialog box as LShift and RShift. Avoid the use of standard key sequences like Ctrl+C, Ctrl+V, Shift+Del, etc.