While booting ZENworks imaging, there are several things that you can do to help troubleshoot if there is a problem:
If the boot process fails, the first command line parameter to use is acpi=off.
When the bash prompt is displayed, there are a few tools that you can use to gather information about the hardware:
hwinfo: This utility is used by linuxrc to load hardware. You can use hwinfo -pci to determine exactly what hardware was recognized.
Pipe to "less," because hwinfo can create a lot of output. For example, hwinfo -pci | less.
If you need to contact Novell Support for help, you should capture the output from hwinfo -pci to a file for their use. You can gather the most information with this command:
hwinfo -pci -log /logfilename
where logfilename is the name of the file you will send.
You can then mount a device, such as a Thumb drive or other USB device, and save the output file for later use. You might also be able to use FTP to save the file where it can be available.
ethtool: This is a valuable tool (contained in a ZENworks distribution) that can be used to change the configuration on most Ethernet network devices.