Reinstalling Workstation Inventory on NetWare and Windows Servers

You might need to reinstall the Workstation Inventory component of Desktop Management Services because it failed to install properly or because data corruption, such as an inadvertent file deletion, has occurred and the data can only be fixed by reinstalling.

IMPORTANT:  A reinstallation does not require the schema to be extended again.

This section includes information that focuses on reinstalling the Workstation Inventory component.


Preparing to Reinstall Workstation Inventory

  1. Identify the servers that need Workstation Inventory reinstalled.

  2. Stop the Inventory service.

    • On a NetWare Inventory server: At the server console prompt, enter sys:\system\invstop.ncf.

      NOTE:  If you do not want the Sybase database to be stopped automatically when you stop the Inventory services, comment the Unload dbsrv8.nlm line in the sys:\system\invstop.ncf file.

    • On a Windows 2000/2003 Inventory server: In the Control Panel, double-click Administrative Tools > double-click Services > select Novell Inventory Service > click Stop.

  3. Stop the Inventory database.

    • On NetWare: At the Sybase console prompt, press the Q key.
    • On Windows 2000/2003: In the Control Panel, double-click Administrative Tools > double-click Services > select Novell Database - Sybase > click Stop.

  4. If Java has not been unloaded on the target NetWare servers, unload java.nlm (at the server console, enter java -exit).

    IMPORTANT:  This command stops all Java processes running on the server. Verify that all Java processes can be stopped while you are installing Desktop Management.

  5. On the target Windows servers, close the Services window.

  6. Log into the Novell eDirectoryTM tree that has the servers where you want to reinstall.

    If you are reinstalling to a Windows 2000 server, you must be logged in as Administrator (or equivalent) in order to authenticate to the server you are reinstalling to.

  7. Continue with Installing the ZENworks Desktop Management Server.


Reinstalling Workstation Inventory

If you reinstall Workstation Inventory over a prior installation, the ZENworks 6.5 Desktop Management Workstation Inventory uses the existing configured policies and the scandir directory.

On the File Installation Location page during reinstallation, the installation program searches for the previous installation path. If detected, the Workstation Inventory or Remote Management files is installed to the same path.


The File Installation Location page of the ZENworks Desktop Management Services Installation Wizard.

On the Database Installation Location page during a reinstallation, the Installation program searches for the previous installation path. If detected, the database is installed to the same path.


The Database Installation Location page of the ZENworks Desktop Management Services Intallation wizard.


Determining if Reinstalling Workstation Inventory Was Successful

  1. After the installation has finished, review the installation log file to determine whether any components failed to install.

  2. If you reinstalled to fix a file missing or file corruption problem, check to see if the problem has been fixed.


Reinstalling the Desktop Management Inventory Agent

To reinstall the Desktop Management Inventory Agent on the workstation, see Manually Installing the Desktop Management Agent.