Source: ZENworks Desktop Management; Workstation Inventory; Service Manager
Severity: Critical
Explanation: The Service Manager exits if the database cannot be contacted.
Possible Cause: The network is down.
Action: Ensure that the network is up and the network connections are active.
Possible Cause: The database is not up and running.
Action: Bring up the database.
Possible Cause: The database engine is not the correct version
Action: Reinstall the Inventory database. For more information, see "Reinstalling Workstation Inventory on NetWare and Windows Servers" in "Uninstall/Reinstall" in the Novell ZENworks 6.5 Desktop Management Installation Guide.
Possible Cause: On a Novell NetWare® Inventory server with the Native File Access pack installed, one or more volumes are exposed as CIFS shares. If the NetWare server does not have a DNS name configured, the CIFS service is given a NetBIOS name. During installation, the database object snap-in assigns the NetBIOS name as the host name.
This error occurs if the Inventory service on the NetWare server fails to resolve the NetBIOS name to an IP address.
Action: Choose an IP address in the database object instead of the NetBIOS name in the database object property page. For more information, see "Setting Up the Inventory Database" in "Workstation Inventory" in the Novell ZENworks 6.5 Desktop Management Administration Guide.