Why doesn't my handheld device display in ConsoleOne or in the ZENworks Handheld Management Inventory Viewer?

Explanation:  Before handheld device objects will display in ConsoleOne, you need to set up the Handheld Import policy. For more information, see Setting Up Handheld Import.

Explanation:  You did not associate the Handheld Import policy correctly. The Handheld Import policy you configured and enabled is not in effect until you associate its policy package with a ZENworks Handheld Management service object or a container object that contains the ZENworks Handheld Management service objects. For more information, see Associating the Handheld Service Package.

Explanation:  You enabled and associated the Handheld Import policy after the handheld devices connected to the ZENworks Handheld Management Access Point. Resynchronize/connect the devices to import them into ZENworks Handheld Management.

Explanation:  If you are using the sync client, the handheld device needs to synchronize (possibly three times) after the ZENworks Handheld Management Desktop Synchronization Integration is installed on the computer it synchronizes with.