You can access and remote control the managed workstations if you have installed the Remote Management Agent on the managed workstations.
The following sections explain how you can use the Remote Management Agent during remote sessions:
You can shut down the Remote Management Agent during a remote session. When you shut down the Remote Management Agent, the remote session stops. To start another remote session, you need to reload the Remote Management Agent. For more information, see Restarting the Remote Management Agent.
To shut down the Remote Management Agent on a Windows 2000/XP managed workstation:
From the Control Panel, double-click .
Double-click .
Select service.
Click .
To shut down the Remote Management Agent on a Windows 98 managed workstation:
Right-click the icon in the system tray.
Click .
IMPORTANT:You can stop the Remote Management Agent on Windows 2000/XP workstation only if you have the rights to stop the Windows service.
During the ZENworks 7 Desktop Management installation, the Remote Management Agent is installed on the managed workstation and started automatically when the managed workstation starts up. If you shut down the Remote Management Agent during a remote session, the remote session stops. To start another remote session, you need to restart the Remote Management Agent on the managed workstation.
To restart the Remote Management Agent on a Windows 2000/XP managed workstation:
From the Control Panel, double-click .
Double-click .
Select service.
Click .
To restart the Remote Management Agent on a Windows 98 managed workstation:
Go to the ZENworks_agent_installation_directory\remotemanagement\rmagent directory.
Double-click zenrem32.exe.
IMPORTANT:You can start the Remote Management Agent on Windows 2000/XP workstation only if you have the rights to start the Windows service.
By default, the icon is displayed in the system tray of the managed workstations. This icon indicates that the Remote Management Agent is loaded on the managed workstation.
If the Remote Management Agent is loaded and the icon is not displayed in the system tray, it indicates that you have disabled the display option in the Remote Control Policy settings.
The user at the managed workstation can right-click the icon and choose from the following options:
Table 70-11 Remote Management Agent Options
|
Option |
Description |
|---|---|
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Disconnects and closes the remote session on the managed workstation and displays a message on the management console indicating that the remote session is closed. |
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Allows the user at the managed workstation to set or clear the password for the workstation |
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Displays information such as who is accessing the managed workstation for the remote session, security settings, and the protocol in use for the remote session. For details, see Obtaining Information About Remote Management Sessions. You can right-click or double-click the Remote Management Agent icon to view the Information window. |
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|
Allows the user logged into the Windows 98 managed workstation to shutdown the Remote Management Agent. This option is not applicable for Windows 2000/XP managed workstations. To shut down the Remote Management Agent on Windows 2000/XP managed workstations, the user must go to the Service Control Panel and stop the “Novell ZENworks Remote Management” service. |
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Enables the user at the managed workstation to request a remote operator to perform remote session. |
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Displays the Remote Management Agent help. |