The following sections provide information to help you understand the functionality of Remote Management components. You must install the Remote Management Agent on the managed workstation to perform the Remote Management operations.
Remote Control lets you control a managed workstation from the management console to provide user assistance and to help resolve workstation problems.
Remote Control establishes a connection between the management console and the managed workstation. With remote control connections, the remote operator can go beyond viewing the managed workstation to taking control of it. For more information, see Section 70.2, Managing a Remote Control Session.
Remote View lets you connect with a managed workstation so you can view the managed workstation instead of controlling it. This helps you troubleshoot problems that the user encountered. For example, you can observe how the user at a managed workstation performs certain tasks to make sure that the user performs a task correctly. For more information, see Section 70.1, Managing a Remote View Session.
Remote Execute lets you run any executable on the managed workstation from the management console. An application can be remote executed by specifying its executable name in the Remote Execute window (if the program is in the path of the managed workstation) or by entering the complete path of the application (if it is not in the path of the managed workstation). For more information, see Section 70.3, Managing a Remote Execute Session.
You can determine the path information from the Environment window launched from the Diagnostic feature. For more information, see Section 71.3, Environment Information.
Remote Diagnostics helps you shorten problem resolution times and assist users without requiring a technician to physically visit the problem workstation. This increases user productivity by keeping desktops up and running. For more information, see Viewing the Diagnostic Information.
Diagnostics provide real-time information so the remote operator can diagnose workstation problems. Following is a list of the diagnostic information that is available on Windows 2000/XP managed workstations:
Windows Memory
Environment
Network Protocols
Name Space Provider
Event Log
Device Drivers
Services
File Transfer lets you perform file operations between the management console and a managed workstation.
Using File Transfer, you can move or copy files between the management console and a managed workstation. You can also rename and delete files, and create directories on the management console and on the managed workstation. From the File Transfer window, you can view the properties of files and directories on the management console and the managed workstation. File Transfer also lets you open files with the associated application on the management console. For more information, see Section 70.4, Managing a File Transfer Session.
IMPORTANT:The File Transfer program does not allow access to non-fixed drives on the managed workstation.
Remote Management Auditing generates audit records for every Remote Management session running on the managed workstation. The managed workstation where the Remote Management Agent is installed maintains this log information as an audit log. For more information, see Section 70.8, Managing a Remote Management Audit Session.
The Windows 2000/XP event logging mechanism allows applications running on the managed workstation to record events as log files. You can use the Event Viewer to view the event logs. The Event Viewer maintains Application, Security, and System log files. The events for Remote Management sessions are stored in the Application log file. For more information, see Section 70.6, Viewing the Audit Log of Remote Management Sessions Using the Windows Event Viewer.
Remote Wake Up lets you remote power up a single node or a group of powered-down nodes in your network (provided the network card on the node is Wake on LAN enabled). This feature lets the remote operator manage nodes during off-hours to minimize the downtime users experience for system maintenance and upgrades. It also facilitates saving power while keeping systems available for maintenance. For more information, see Section 70.1, Managing a Remote View Session.