F.1 Remote Management Installation Errors

The following section contains detailed explanations of the error messages you might encounter while installing the Remote Management component:

1110: Unable to create the Wake-On-LAN Configuration property file on the server server_name

Source: ZENworks Desktop Management; Remote Management installation
Severity: Critical
Explanation: The Installation program creates the RemoteManagement_installationpath\zenworks\remmgmt\server\properties\wolconfig.properties file with the following entries:

NDSTree=Novell_eDirectory_tree_name SingletonPort=65434 LDAPServer=DNS_name_or_IPaddress_of the_Wake_on_LAN_server LDAPPort=LDAP_port_number

This error occurs if the Installation program is unable to create the config.properties file. Consequently, the Inventory services are not up and running.

Possible Cause: An input-output error occurred while creating the wolconfig.properties file.
Action: Follow these steps:
  1. (Conditional) If wolconfig.properties does not exist, manually create the file in the remotemanagement_installationpath\zenworks\remmgmt\server\properties directory.

  2. Add the following entries:

    NDSTree=Novell_eDirectory_tree_name SingletonPort=65434 LDAPServer=DNS_name_or_IPaddress_of the_Wake_on_LAN_server LDAPPort=LDAP_port_number

1111: Unable to create the filename file on the server server_name

Source: ZENworks Desktop Management; Remote Management Installation
Severity: Critical
Explanation: The installation program appends entries to the install_path\zenworks\remmgmt\server\bin\wolsetenv.ini file on the server.
Possible Cause: An input/output error occurred while copying the file.
Action: Contact Novell Support.

1112: Unable to create WOLENVSET.NCF file on the server server_name

Source: ZENworks Desktop Management; Remote Management Installation
Severity: Critical
Explanation: The installation program creates the sys:\system\wolenvset.ncf file on the NetWare® Remote Management server. The envset wol_install_dir = Remotemanagement_server_install_path is added. You can obtain the Remote Management server installation path from the RMPATH key in the sys:\system\zenworks.properties directory.
Possible Cause: An input/output error occurred while modifying the file.
Action: Follow these steps:
  1. (Conditional) If the wolenvset.ncf file does not exist in the sys:\system directory, manually create the file.

  2. Add the following entry:

    envset wol_install_dir = Remotemanagement_server_installation_path
    

1113: Unable to create Wake-on-Lan Service object for the server server_name

Source: ZENworks Desktop Management; Remote Management Installation
Severity: Critical
Explanation: The installation program failed to create the Wake-On-LAN service object for the server.
Action: Reinstall the Remote Management component of ZENworks 7 Desktop Management. For more information, see Section 9.0, Installing the ZENworks Desktop Management Server.
Action: If the problem persists, contact Novell Support.

1114: Unable to modify Wake-on-Lan Service object for the server server_name

Source: ZENworks Desktop Management; Remote Management Installation
Severity: Critical
Explanation: The installation program was unable to modify the Wake-on-Lan service object for the server.
Action: Reinstall the Remote Management component of ZENworks 7 Desktop Management. For more information, see Section 9.0, Installing the ZENworks Desktop Management Server.
Action: If the problem persists, contact Novell Support.

1116: The install path for Remote Management components on server server_name is invalid

Source: ZENworks Desktop Management; Remote Management Installation
Severity: Critical
Explanation: The installation program failed to obtain the path of the Remote Management installation directory.
Action: Check if you have logged in with the Administrator rights to the server from the console where you are running the Remote Management installation.
Action: Reinstall the Remote Management component of ZENworks 7 Desktop Management. For more information, see Section 9.0, Installing the ZENworks Desktop Management Server.
Action: If the problem persists, contact Novell Support.

1117: Unable to create Wake-on-LAN as a service on Windows NT/ Windows 2000/ Windows Server 2003 server_name

Source: ZENworks Desktop Management; Remote Management Installation
Severity: Critical
Possible Cause: The installation program creates the Wake-On-LAN service on Windows 2000/2003 servers. This problem occurs if the Wake-On-LAN service is not created.
Action: Reinstall the Remote Management component of ZENworks 7 Desktop Management. For more information, see Section 9.0, Installing the ZENworks Desktop Management Server.
Action: If the problem persists, contact Novell Support.

1118: Unable to create Query.properties on the server server_name

Source: ZENworks Desktop Management; Remote Management Installation
Severity: Critical
Explanation: The installation program creates the query.properties file in the consoleone_path\bin directory. If the file does not exist, the rmver=both entry is added for the Remote Management installation. The query.properties file already exists if you are installing the Remote Management component of ZENworks 7 Desktop Management over the Remote Management component of ZENworks 7 Server Management.
Possible Cause: An input/output error occurred while modifying the query.properties file.
Action: Modify the query.properties file to contain the rmver=both entry.

1126: Unable to add startwol.ncf entry in file filename, on the server server_name

Source: ZENworks Desktop Management; Remote Management Installation
Severity: Critical
Explanation: The installation program failed to write the following Wake-On-LAN entries to the zfdstart.ncf file:
  • ;ZENWORKS WAKEONLAN SETTINGS
  • startwol.ncf
Possible Cause: An input/output error occurred while writing to the zfdstart.ncf file.
Action: Add the following entries to the zfdstart.ncf file in the sys:\system directory:
  • ;ZENWORKS WAKEONLAN SETTINGS
  • startwol.ncf

1127: Unable to add stopwol.ncf entry in file filename, on the server server_name

Source: ZENworks Desktop Management; Remote Management Installation
Severity: Critical
Explanation: The installation program failed to write the following Wake-On-LAN entries to the zfdstop.ncf file:
  • ;STOP ZENWORKS WAKEONLAN SERVICES
  • stopwol.ncf
Possible Cause: An input/output error occurred while writing to the zfdstop.ncf file.
Action: Add the following entries to the zfdstop.ncf file in the sys:\system directory:
  • ;STOP ZENWORKS WAKEONLAN SETTINGS
  • stopwol.ncf

1134: Unable to set the Remote Management Server installation path on server server_name

Source: ZENworks Desktop Management; Remote Management Installation
Severity: Critical
Explanation: The Remote Management installation updates the HKEY_LOCAL_MACHINE\software\novell\zenworks\rmpath registry key with the RemoteManagement_install_path\remmgmt value.
Action: Reinstall the Remote Management component of ZENworks 7 Desktop Management. For more information, see Section 9.0, Installing the ZENworks Desktop Management Server.
Action: If the problem persists, contact Novell Support.