5.12 Data Export Error Messages

1101: File filename is not found

Source: ZENworks Desktop Management; Workstation Inventory; Running the Data Export Tool using ConsoleOne
Severity: Critical
Explanation: The data export configuration files (.exp and .cfg) contain the data export settings for exporting the data from the Inventory database.
Possible Cause: The specified .exp filename or the specified path for the file is incorrect.
Action: Specify the correct name of the .exp filename and then run the Data Export tool again. For more information, see Exporting the Inventory Information in Workstation Inventory in the Novell ZENworks 7 Desktop Management Administration Guide.
Possible Cause: The .cfg file is not in the same directory as the .exp file.
Action: Ensure that the .exp file and the corresponding .cfg file are in the same directory. Run the Data Export tool again. For more information, see Exporting the Inventory Information in Workstation Inventory in the Novell ZENworks 7 Desktop Management Administration Guide.

1102: An error occurred while reading from the file filename. Ensure that no other applications are using the .exp and .cfg files, and run the data export program

Source: ZENworks Desktop Management; Workstation Inventory; Running the Data Export Tool using ConsoleOne
Severity: Critical
Explanation: The data export configuration files (.exp and .cfg) contain the data export settings for exporting the data from the Inventory database. This error occurs when the data export tool is unable to read the .exp or the .cfg file.
Possible Cause: The files are locked by some other application or the input-output buffers are full.
Action: Ensure that no other application is using the .exp and .cfg files, and then run the Data Export tool again. For more information, see Exporting the Inventory Information in Workstation Inventory in the Novell ZENworks 7 Desktop Management Administration Guide.

1103: Attribute attribute_name does not exist in the Inventory database. Ensure that the .cfg file contains valid Inventory attributes

Source: ZENworks Desktop Management; Workstation Inventory; Running the Data Export Tool using ConsoleOne
Severity: Critical
Explanation: The data export .cfg file contains the Inventory attributes that you choose to export.
Possible Cause: The .cfg file contains an attribute that is not a valid Inventory attribute.
Possible Cause: An attribute in the .cfg file does not match the actual Inventory attributes.
Action: Run the Data Export tool. Ensure that the data configuration files (.cfg and .exp) are not corrupted or manually edited. For more information, see Exporting the Inventory Information in Workstation Inventory in the Novell ZENworks 7 Desktop Management Administration Guide.

If the problem persists, contact Novell Support.

1104: Class class_name is not found. Unable to connect to the Inventory database because the JDBC driver is not found

Source: ZENworks Desktop Management; Workstation Inventory; Running the Data Export Tool using ConsoleOne
Severity: Critical
Explanation: Data Export uses JDBC* to connect to the Inventory database.
Possible Cause: The required JDBC driver is not present.
Action: Contact Novell Support.

1105: Unable to connect to the Inventory database using the URL url_name. SQL exception occurred sql_error_details

Source: ZENworks Desktop Management; Workstation Inventory; Running the Data Export Tool using ConsoleOne
Severity: Critical
Possible Cause: The database is not running.
Action: Ensure that the database is up and running. Run the Data Export tool. For more information, see Exporting the Inventory Information in Workstation Inventory in the Novell ZENworks 7 Desktop Management Administration Guide.
Possible Cause: The network connections are down while connecting to the database.
Action: Ensure that network is up and running. Run the Data Export tool. For more information, see Exporting the Inventory Information in Workstation Inventory in the Novell ZENworks 7 Desktop Management Administration Guide.
Possible Cause: The IP address or the port number of the database in the .exp file is not correct.
Action: Ensure that the correct IP address and port number are specified in the .exp file.

Run the Data Export tool. Ensure that the IP address and port number details are specified in the .exp file. For more information, see Exporting the Inventory Information in Workstation Inventory in the Novell ZENworks 7 Desktop Management Administration Guide.

Possible Cause: The username or the password is not correct.
Action: Verify with the database administrator if the username and the password are valid. Run the Data Export tool. For more information, see Exporting the Inventory Information in Workstation Inventory in the Novell ZENworks 7 Desktop Management Administration Guide.

1106: Unable to connect to the Inventory database

Source: ZENworks Desktop Management; Workstation Inventory; Running the Data Export Tool using ConsoleOne
Severity: Critical
Possible Cause: The database is not running.
Action: Ensure that the database is up and running. Run the Data Export tool. Ensure that the IP address and port number details are specified in the .exp file. For more information, see Exporting the Inventory Information in Workstation Inventory in the Novell ZENworks 7 Desktop Management Administration Guide.
Possible Cause: The network connections are down while connecting to the database.
Action: Ensure that the network is up and running.
Possible Cause: The IP address or the port number of the database in the .exp file is not correct.
Action: Ensure that correct IP address and port number are specified in the .exp file.
Possible Cause: The username or the password is not correct.
Action: Verify with the database administrator if the username and the password are valid.

1108: Unable to disconnect from the Inventory database

Source: ZENworks Desktop Management; Workstation Inventory; Running the Data Export Tool using ConsoleOne
Severity: Informational
Explanation: This error occurs when the data export is almost completed.
Possible Cause: The database or the network connections are not up and running.
Action: If the data export to the .csv file is not complete, ensure that the database is up and running. Run the Data Export tool again. For more information, see Exporting the Inventory Information in Workstation Inventory in the Novell ZENworks 7 Desktop Management Administration Guide.

1110: Filename is not a valid .exp file

Source: ZENworks Desktop Management; Workstation Inventory; Data Export Tool
Severity: Critical
Possible Cause: The .exp file should contain the following attributes:

  • DBVendor = dbvendor_name

  • DBUser = dbuser_name

  • DBPassword = db_password

  • DBIPAddress = database_server_ip_address

  • DECfgFile = filename.cfg

  • DBPort = port_number

    The attribute names are case sensitive. If any one of the preceding attributes are not present, the file is not a valid .exp file.

Action: Run the Data Export tool. Ensure that the data configuration files (.cfg and .exp) are not corrupted or manually edited. For more information, see Exporting the Inventory Information in Workstation Inventory in the Novell ZENworks 7 Desktop Management Administration Guide.

If the problem persists, contact Novell Support.

1111: Input-output error occurred while writing to the file filename

Source: ZENworks Desktop Management; Workstation Inventory; Running the Data Export Tool using ConsoleOne
Severity: Critical
Possible Cause: Disk is full.
Action: Ensure that there is enough disk space. Run the Data Export tool again. For more information, see Exporting the Inventory Information in Workstation Inventory in the Novell ZENworks 7 Desktop Management Administration Guide.
Possible Cause: Some other application is trying to read from or write to the same file.
Action: Ensure that no other application is using the file. Run the Data Export tool again. For more information, see Exporting the Inventory Information in Workstation Inventory in the Novell ZENworks 7 Desktop Management Administration Guide.

1112: Input-output error occurred while closing the file filename

Source: ZENworks Desktop Management; Workstation Inventory; Running the Data Export Tool using ConsoleOne
Severity: Critical
Possible Cause: Disk is full.
Action: Ensure that there is enough disk space. Run the Data Export tool again. For more information, see Exporting the Inventory Information in Workstation Inventory in the Novell ZENworks 7 Desktop Management Administration Guide.
Possible Cause: Some other application is trying to read from or write to the same file.
Action: Ensure that no other application is using the file. Run the Data Export tool again. For more information, see Exporting the Inventory Information in Workstation Inventory in the Novell ZENworks 7 Desktop Management Administration Guide.

1113: Input-output error occurred while opening the file filename in the Write mode

Source: ZENworks Desktop Management; Workstation Inventory; Running the Data Export Tool using ConsoleOne
Severity: Critical
Possible Cause: No Write permission to the file.
Action: Ensure that the file has the write permission. Run the Data Export tool again. For more information, see Exporting the Inventory Information in Workstation Inventory in the Novell ZENworks 7 Desktop Management Administration Guide.

1116: Parameters parameters_list are not set in the file filename

Source: ZENworks Desktop Management; Workstation Inventory; Running the Data Export Tool using ConsoleOne
Severity: Critical
Possible Cause: In the .exp file, one or more of the following values for the attributes is missing:

  • Database vendor name (DBVendor=dbvendor_name)

  • IP address of the server on which the database is running (DBIPAddress=database_server_ip_address)

  • Port number of the database (DBPort=port_number)

  • Name of the corresponding .cfg file (DECfgFile=filename)

Explanation: The .exp file should contain the following attributes:

  • DBVendor = dbvendor_name

  • DBUser = dbuser_name

  • DBPassword = db_password

  • DBIPAddress = database_server_ip_address

  • DECfgFile = filename.cfg

  • DBPort = port_number

    The attribute names are case sensitive. If any one of the preceding attributes is not present, the file is not a valid .exp file.

    These values are required to connect to the database and to export the attributes in the corresponding .cfg file.

Action: Ensure that these values are assigned correctly. Run the Data Export tool. Ensure that the data configuration files (.cfg and .exp) are not corrupted or manually edited. For more information, see Exporting the Inventory Information in Workstation Inventory in the Novell ZENworks 7 Desktop Management Administration Guide.

1117: Unable to accept the DBUsername and DBPassword because of an input-output error

Source: ZENworks Desktop Management; Workstation Inventory; Running the Data Export Tool using ConsoleOne
Severity: Critical
Possible Cause: Unable to accept command line input.
Action: Run the Data Export tool. For more information, see Exporting the Inventory Information in Workstation Inventory in the Novell ZENworks 7 Desktop Management Administration Guide.

If the problem persists, contact Novell Support.

1118: Specified database vendor_name is not supported in the .exp file. Ensure that the DBVendor=SYBASE, DBVendor=ORACLE or DBVENDOR=MSSQL

Source: ZENworks Desktop Management; Workstation Inventory; Running the Data Export Tool using ConsoleOne
Severity: Informational
Possible Cause: The database vendor, specified in the .exp file, should be SYBASE, ORACLE, or MS SQL.
Action: The Workstation Inventory supports Sybase, Oracle, and MS SQL databases. Ensure that the vendor field (DBVendor=) in the .exp file is SYBASE, ORACLE, or MSSQL. These values are case sensitive.

Run the Data Export tool. Ensure that the data configuration files (.cfg and .exp) are not corrupted or manually edited. For more information, see Exporting the Inventory Information in Workstation Inventory in the Novell ZENworks 7 Desktop Management Administration Guide.

1121: Cannot write to the file filename. If the file exists, verify the Write permissions

Source: ZENworks Desktop Management; Workstation Inventory; Running the Data Export Tool using ConsoleOne
Severity: Informational
Possible Cause: The file does not have the Write permission.
Action: Ensure that the file has the necessary rights or run the data export to specify a different CSV filename. For more information, see Exporting the Inventory Information in Workstation Inventory in the Novell ZENworks 7 Desktop Management Administration Guide.

1125: Unable to retrieve the information from the database. Database or network connections are down

Source: ZENworks Desktop Management; Workstation Inventory; Running the Data Export Tool using ConsoleOne
Severity: Critical
Action: Ensure that the database is running, and the network connectivity is working. Run the Data Export tool. For more information, see Exporting the Inventory Information in Workstation Inventory in the Novell ZENworks 7 Desktop Management Administration Guide.

1127: Configured Inventory database is empty

Source: ZENworks Desktop Management; Workstation Inventory; Running the Data Export Tool using ConsoleOne
Severity: Informational
Action: Ensure that the Workstation Inventory policy is properly configured for the inventoried workstations attached to this Inventory database. For more information, see Configuring the Workstation Inventory Policy in Workstation Inventory in the Novell ZENworks 7 Desktop Management Administration Guide.
Action: Ensure that the inventory scans are being sent to the configured Inventory server. For more information, see Viewing the Status of the Last Scan in the Workstation Scan Log in Workstation Inventory in the Novell ZENworks 7 Desktop Management Administration Guide.
Action: Ensure that the inventoried workstation is configured to send the inventory scans to the correct Inventory database.

1130: The configured database is not a compatible database. You are trying to access the older version of the ZENworks database

Source: ZENworks Desktop Management; Workstation Inventory; Running the Data Export Tool using ConsoleOne
Severity: Informational
Possible Cause: You are trying to access a database that is older than ZENworks for Desktops 4.x or later.
Action: Ensure that the configured Inventory database is of ZENworks for Desktops 4.x or later.

1135: Unable to read the debug.properties file. The trace file, dbexporttracer.txt, will not be created

Source: ZENworks Desktop Management; Workstation Inventory; Running the Data Export Tool using ConsoleOne
Severity: Informational
Possible Cause: The debug.properties file is not found.
Action: Using a text editor, Manually create debug.properties with the following content in ConsoleOne_installation_directory\1.2\bin: 
DBEXPORT_TRACE=ON
Possible Cause: The debug.properties file does not contain any data or does not contain the following entry: 
DBEXPORT_TRACE=ON
Action: Ensure that ConsoleOne_installation_directory\1.2\bin\ debug.properties contains the following entry: 
DBEXPORT_TRACE=ON

Unable to launch Data Export. Configure the database (Click Tools > Configure DB)

Source: ZENworks Desktop Management; Workstation Inventory; Data Export Tool
Severity: Warning
Explanation: Before running the Data Export, you must configure the database. This message is displayed when the database is not configured.
Action: Configure the Inventory database, and then run the Data Export tool. For more information, see Configuring the Inventory Database in Workstation Inventory in the Novell ZENworks 7 Desktop Management Administration Guide.

Unable to launch Data Export because connection cannot be established to the database. Ensure that the properties of the Database Object are configured properly

Source: ZENworks Desktop Management; Workstation Inventory; Data Export Tool
Severity: Warning
Possible Cause: The database object is not set properly in the properties page.
Action: Ensure that the Database object properties are set properly.

In ConsoleOne, right-click the Database object, click Properties, then click ZENworks Database. Ensure that the properties page contains the properties that are correct for your database configuration. Also, ensure that the JDBC Properties page is configured properly. For more information, see Configuring the Database Location Policy in Workstation Inventory in the Novell ZENworks 7 Desktop Management Administration Guide.

Data Export will not proceed. Ensure that the working directory (\consoleone\version_no\reporting) exists

Source: ZENworks Desktop Management; Workstation Inventory; Data Export Tool
Severity: Warning
Possible Cause: The working directory for the Data Export tool in \consoleone\version_no\reporting does not exist.
Action: Ensure that the directory exists. If it does not, create the directory structure.

Configured database is empty. Data Export will not proceed because export operations cannot be done

Source: ZENworks Desktop Management; Workstation Inventory; Data Export Tool
Severity: Informational
Explanation: The Data Export tool uses the Inventory database populated with the scan data of the workstations. This message is displayed when the database does not contain inventory information of the workstations.
Action: Ensure that the Inventory setup is properly configured, and that the workstations are scheduled for scanning. Verify from the status logs whether the scan data has been stored successfully in the Inventory database. For more information, see Monitoring Workstation Inventory Using Status Logs in Workstation Inventory in the Novell ZENworks 7 Desktop Management Administration Guide.

Error in constructing the Data Export Attributes Panel

Source: ZENworks Desktop Management; Workstation Inventory; Data Export Tool
Severity: Critical
Explanation: There is some internal error in invoking the Data Export window.
Action: Run the Data Export tool. For more information, see Exporting the Inventory Information in Workstation Inventory in the Novell ZENworks 7 Desktop Management Administration Guide.

If the problem persists, contact Novell Support.

Error in invoking the Data Export Criteria dialog

Source: ZENworks Desktop Management; Workstation Inventory; Data Export Tool
Severity: Critical
Explanation: There is some internal error in invoking the Data Export window.
Action: Run the Data Export tool. For more information, see Exporting the Inventory Information in Workstation Inventory in the Novell ZENworks 7 Desktop Management Administration Guide.

If the problem persists, contact Novell Support.

Specified Data Export configuration file does not exist

Source: ZENworks Desktop Management; Workstation Inventory; Data Export Tool
Severity: Warning
Explanation: The Data Export tool allows you to load an existing configuration file (.exp). After you load the .exp file, you can modify the settings for data export and then export the data to a .csv file. This error occurs if the file you specify for opening a saved database query does not exist in the directory.
Action: Ensure that you specify an existing file.

Invalid configuration file will not be opened. You must create the configuration file again

Source: ZENworks Desktop Management; Workstation Inventory; Data Export Tool
Severity: Warning
Explanation: The Data Export tool allows you to load an existing configuration file (.exp). After you load the .exp file, you can modify the settings for data export and then export the data to a .csv file. This error occurs if there are problems with the file.
Action: Ensure that the .exp file exists and run the Data Export tool again. For more information, see Exporting the Inventory Information in Workstation Inventory in the Novell ZENworks 7 Desktop Management Administration Guide.

Configuration will not be saved because the file extension is invalid. Specify .exp as the file extension

Source: ZENworks Desktop Management; Workstation Inventory; Data Export Tool
Severity: Warning
Explanation: The Data Export tool allows you to save the settings that you selected to a data export configuration file (.exp). The settings that are stored are the inventory components you selected and the query formed for filtering the workstations. If you open an existing .exp file, the stored settings are loaded. This error occurs if you do not specify a valid .exp extension.
Action: Ensure that you specify a valid .exp extension.

Invalid file extension for .csv file. Specify .csv as the file extension

Source: ZENworks Desktop Management; Workstation Inventory; Data Export Tool
Severity: Warning
Explanation: The Data Export exports the inventory information of the workstations from the Inventory database to the specified comma-separated value (.csv) file. This error occurs if you do not specify .csv as the file extension.
Action: Ensure that the specified file extension is .csv.

Specify the .CSV file in to which the inventory data will be exported

Source: ZENworks Desktop Management; Workstation Inventory; Data Export Tool
Severity: Informational
Explanation: The Data Export exports the inventory information of the workstations from the Inventory database to the specified comma-separated value (.csv) file.

Error creating directory(s) for the .csv file. Data Export will use the default directory

Source: ZENworks Desktop Management; Workstation Inventory; Data Export Tool
Severity: Warning
Explanation: The Data Export exports the inventory information of the workstations from the Inventory database to the specified comma-separated value (.csv) file. This error occurs if the .csv file cannot be created in the specified directory. This tool creates the specified .csv file in the default directory consoleone\version_no\reporting\export.
Possible Cause: The disk on the machine is full.
Action: Ensure that there is disk space.
Possible Cause: There is no Write access for the directory.
Action: Ensure that the file has Write access in the specified directory.

Filename configuration file will not be loaded because the file is for a different language locale. Ensure that you use the correct language locale file

Source: ZENworks Desktop Management; Workstation Inventory; Data Export Tool
Severity: Warning
Explanation: The configuration file (.exp) contains the locale settings. The DELocaleLanguage parameter specifies the language in use.
Action: Ensure that you use a correct locale configuration file (.exp). For example, DELocalLanguage=US specifies the locale setting for the English language.

Error reading the configuration details from filename. Run the Data Export tool to create the configuration file again

Source: ZENworks Desktop Management; Workstation Inventory; Data Export Tool
Severity: Critical
Explanation: The configuration file (.exp) contains the data export settings. The settings that are stored are the inventory components you selected and the query formed for filtering the workstations. If you open an existing .exp file, the stored settings are loaded. This error occurs if the file is corrupted and the Data Export tool is unable to read the file.
Action: Run the Data Export tool. Save the data export settings in a configuration file (.exp) file. For more information, see Exporting the Inventory Information in Workstation Inventory in the Novell ZENworks 7 Desktop Management Administration Guide.

Error saving the configuration changes in filename. Ensure there is disk space or the directory has Write permissions

Source: ZENworks Desktop Management; Workstation Inventory; Data Export Tool
Severity: Warning
Possible Cause: The disk on the machine is full.
Action: Ensure that there is disk space.
Possible Cause: There is no Write access for the directory.
Action: Ensure that the file has Write access in the specified directory.

Error in attempting to overwrite filename. Ensure the directory has Write permissions and delete the existing file

Source: ZENworks Desktop Management; Workstation Inventory; Data Export Tool
Severity: Warning
Possible Cause: There is no Write access for the directory.
Action: Ensure that the file has write access in the specified directory. Delete the existing file from the directory.

Filename configuration file is not found

Source: ZENworks Desktop Management; Workstation Inventory; Data Export Tool
Severity: Critical
Explanation: There is an internal error with the file or the file has been accidentally deleted.
Action: Run the Data Export tool. Save the data export settings in the configuration file. For more information, see Exporting the Inventory Information in Workstation Inventory in the Novell ZENworks 7 Desktop Management Administration Guide.

Configured site names are not found in selected database. Resetting the criteria to include all databases

Source: ZENworks Desktop Management; Workstation Inventory; Data Export Tool
Severity: Informational
Explanation: The site names that you have selected do not exist in the Inventory database. By default, this tool exports the data from all databases satisfying the filter conditions specified for the workstations.

Unable to proceed with Data Export because the connection to the database is lost. Exit from the Data Export. Run the Data Export tool again. Configure the database, if required

Source: ZENworks Desktop Management; Workstation Inventory; Data Export Tool
Severity: Critical
Explanation: An internal error has occurred.
Action: Exit from the Data Export tool. Run the Data Export tool again. For more information, see Exporting the Inventory Information in Workstation Inventory in the Novell ZENworks 7 Desktop Management Administration Guide.

Data Export will not proceed. Unable to identify the type of installation

Source: ZENworks Desktop Management; Workstation Inventory; Data Export Tool
Severity: Critical
Possible Cause: The content of the query.properties file, which is located in the ConsoleOne_installation_path/bin directory, is invalid.
Action: Do the following:

  1. In the ConsoleOne_installation_path\bin\query.properties file, ensure that the value of the insver parameter is valid.

  2. Modify the insver parameter in query.properties to contain any of the following values:

    • zfs: ConsoleOne will have only Server Management snap-in functionality
    • zfd (default): ConsoleOne will have only Desktop Management snap-in functionality
    • both: ConsoleOne will have both Server Management and Desktop Management snap-in functionality

  3. Run the Data Export tool and save the data export settings in the configuration file. For more information, see Exporting the Inventory Information in Workstation Inventory in the Novell ZENworks 7 Desktop Management Administration Guide.

Overwriting will not permit the configuration to be opened from an older version of the Data Export tool

Source: ZENworks Desktop Management; Workstation Inventory; Data Export Tool
Severity: Informational
Possible Cause: The schema of the ZENworks for Desktops 4.x Inventory database is different from the schema of ZENworks 7 Inventory database. Consequently, it is necessary to make the query compatible with the ZENworks 7 Inventory database.
Action: Back up the existing query and the configuration files before overwriting them.