The following sections contain detailed explanations of the error messages you might encounter using the Remote Management desktop4.exe:
Unable to get the IP address of managed workstation from Novell eDirectory
Source:
ZENworks Desktop Management; Desktop4.exe
Severity:
Critical
Possible Cause:
The Remote Management console is unable to reach eDirectory or eDirectory is not synchronized.
Action:
Run DSREPAIR.
Possible Cause:
Unable to find the workstation object in eDirectory.
Action:
Use ConsoleOne to check whether the workstation object is present in eDirectory
Possible Cause:
The workstation was not imported correctly into eDirectory.
Action:
Import a workstation into eDirectory and retry.
The specified operation, server_name, is not supported
Source:
ZENworks Desktop Management; Desktop4.exe
Severity:
Informational
Possible Cause:
The operation you have specified is not a supported operation of Remote Management.
Action:
You can perform only the following Remote Management operations:
- Remote Control
- File Transfer
- Remote View
- Remote Execute
- Diagnostics
- Remote Wake Up
Permission is denied to perform the Remote Management operation on the managed workstation
Source:
ZENworks Desktop Management; Desktop4.exe
Severity:
Critical
Possible Cause:
You do not have sufficient rights to perform the specified operation.
Action:
Ensure that you have sufficient rights to perform the specified operation on the workstation you are trying to remotely control. If the problem persists, contact your system administrator.
Unable to start the Remote Control or the Remote View operation
Source:
ZENworks Desktop Management; Desktop4.exe
Severity:
Critical
Possible Cause:
Rcconsole.exe is not present in the ConsoleOne_installation_directory\bin\zen\rclaunch.
Action:
Reinstall Remote Management ConsoleOne snap-ins.