Source: ZENworks Desktop Management; Workstation Inventory; Installation

Action: During the Workstation Inventory installation, choose to view the log files.

After the installation, you can also check the log files in the ZENworks_installation_drive\novell\zfdtemp direcory to ensure that no errors are reported.

Action: Check to see if the Inventory Service object is created.

Action: Check to see if the Scan directory is created and shared on the Inventory server and has the required rights.

Source: ZENworks Desktop Management; Workstation Inventory; Installation

Explanation: If the Novell Client™ is not installed on inventoried workstations, and if you use double-byte characters in the Inventory Service object's scan directory (scandir) path, the .str files are not transferred to the Inventory server.

By default, the scandir path is the installation path where the Inventory server-side components and the database are installed, unless you manually changed it after the ZENworks 7 Desktop Management installation by configuring the Inventory Service object.

Source: ZENworks Desktop Management; Workstation Inventory; Installation

Possible Cause: You accidentally deleted the Inventory Service object before reinstalling ZENworks 7 Workstation Inventory, or before installing ZENworks 7 Workstation Inventory over ZENworks for Desktops 4.x

Action: After installing or reinstalling ZENworks 7 Workstation Inventory, configure the ZENworks 7 Workstation Inventory policy with the new Inventory Service object created by the ZENworks 7 Installation program.

For more information on how to configure the Workstation Inventory policy, see Configuring the Workstation Inventory Policy in Workstation Inventory in the Novell ZENworks 7 Desktop Management Administration Guide.