5.17 Inventory Sync Service Error Messages

The Inventory Sync Schedule is not configured

Source: ZENworks Desktop Management; Workstation Inventory; Inventory Sync Services
Severity: Informational
Possible Cause: The Inventory Sync Schedule attribute is not present in the Novell eDirectory or it is not configured.
Action: Configure the Inventory Sync Schedule again.

To configure the Inventory Sync Schedule:

  1. In ConsoleOne, right-click the Inventory Service object, then click Properties.

  2. Click the Inventory Service Object tab, then select the Inventory Service Sync Schedule sub-option.

  3. Modify the settings for scheduling the Inventory Sync Service.

  4. Click Apply, then click Close.

The Inventory Sync Schedule is corrupted

Source: ZENworks Desktop Management; Workstation Inventory; Inventory Sync Services
Severity: Informational
Possible Cause: The Inventory Sync Service is unable to create a schedule object from the data read from eDirectory.
Action: You must re-create the Inventory Sync Schedule.

2554: An error occurred while authenticating as Inventory Sync Service

Source: ZENworks Desktop Management; Workstation Inventory; Inventory Sync Service
Severity: Critical
Possible Cause: The Inventory Sync service is unable to authenticate to eDirectory as an Inventory Service object.
Action: Ensure that the Inventory Service object corresponding to the Inventory server is present.
Action: Do the following:

  1. Run the DSREPAIR service. For more information, see the eDirectory 8.7.3 documentation Web site or the eDirectory 8.8 documentation Web site.

  2. Restart the Inventory services. For more information, see Starting and Stopping the Inventory Service in Workstation Inventory in the Novell ZENworks 7 Desktop Management Administration Guide.

2555: An error occurred while creating the Inventory Sync table

Source: ZENworks Desktop Management; Workstation Inventory; Inventory Sync Service
Severity: Critical
Possible Cause: This error occurs if the Inventory Sync service is unable to create an internal table for processing workstation DNS.
Action: Shut down the Inventory Sync service and restart the service.

2556: An error occurred while creating the .str file(s)

Source: ZENworks Desktop Management; Workstation Inventory; Inventory Sync Service
Severity: Critical
Possible Cause: This error occurs if the Inventory Sync service is unable to access the scandir directory to create the .str files.
Action: Ensure that the directory path of the scandir directory specified in the Inventory Service object property page exists on the Inventory server and is writable.