5.19 Selector Error Messages

401: Unable to access scanfilename. The file is either used by some other process or the file is corrupted

Source: ZENworks Desktop Management; Workstation Inventory; Selector
Severity: Critical
Possible Cause: The scan data file (.str) contains invalid data or another application is using this file.
Action: Contact Novell Support.

405: The directories required for the selector to function are not present. Selector services are stopped

Source: ZENworks Desktop Management; Workstation Inventory; Selector
Severity: Critical
Possible Cause: The selector processes the scan files located in the scandir directory and moves these files to the dbdir and\or entmerge directory within the scandir directory. This error occurs if the scandir\dbdir\entmerge directory does not exist on the Inventory Server.
Action: Ensure that the directory path of the scandir directory specified in the Inventory Service Object property page exists on the inventory server. For more information, see Configuring the Inventory Service Object in Workstation Inventory in the Novell ZENworks 7 Desktop Management Administration Guide.

Also, ensure that the dbdir\entmerge directory exists in the scandir directory.

407: Unable to read the configuration information. Selector exiting...

Source: ZENworks Desktop Management; Workstation Inventory; Selector
Severity: Critical
Possible Cause: The Selector was unable to read the attributes of the Inventory Service Object. For more information, see Configuring the Inventory Service Object in Workstation Inventory in the Novell ZENworks 7 Desktop Management Administration Guide.
Action: Verify whether the Inventory Service Object exists and is configured correctly.