6.4 Troubleshooting the Inventory Scanner or Inventory Agent

Unable to scan Windows 9x workstations that are attached to a Windows server

Source: ZENworks Desktop Management; Workstation Inventory; Inventory Scanner or Inventory Agent
Action: If you have configured a Windows server as an Inventory server and if you have installed the Novell Client on a Windows 95/98 inventoried workstation that will send the scan data to the Windows server, you must do the following for the scanners to collect data:

  • If there are Novell eDirectory™ users who are also Windows domain users, ensure that the users who are logged in are valid users of the Windows domain in the existing share created by ZENworks 7 Desktop Management.

  • If there are users logged in to a different domain, ensure that the users are Trusted users of the domain in the existing SHARE directory created by ZENworks 7 Desktop Management.

  • If there are eDirectory users who are not users of any Windows domain, ensure that the users are not logged in to eDirectory when you start the workstation. However, these users can log in to eDirectory later.

  • If there are users who do not log in to any Windows domain, or in to eDirectory, but log in to their local workstations with a username and password, ensure that their user names and passwords are also a part of the Windows domain.