10.0 Troubleshooting ZENworks Agent Issues

The following section provides solutions to problems you might encounter on the workstations where the ZENworks® Agent is installed:

An eDirectory user is prompted to enter user credentials twice to log in to a workstation

Severity: Error
Explanation: An eDirectory™ user whose password has expired is prompted to enter credentials twice to log in to a workstation that has both Novell® SecureLogin and the ZENworks Desktop Management Agent installed if the user chooses to change the password when prompted by ZENworks.
Action: Do one of the following:

  • Do not change the password when prompted to change by ZENworks.

  • Perform the following steps to prevent ZENworks from prompting you to change the password:

    1. Open the Registry Editor.

    2. Go to HKLM\Software\Novell\LgnXTier.

    3. Create a DWORD called DisablePasswordChangeDlg, and set the value to a non-zero integer.