1.1 Remote Management Errors on Windows Workstations
1456: The Remote Management Agent is unable to read information from the eDirectory server. Verify that the workstation object is valid and the Middle Tier Server is up and running
Source:
ZENworks Desktop Management; Remote Management Console
Severity:
Critical
Possible Cause:
The workstation is not authenticated to Novell eDirectory™.
Possible Cause:
The Middle Tier server might be down or configured incorrectly. A Middle Tier Server is required if the managed workstation does not have the Novell Client™ installed.
Action:
Contact your system administrator to configure the Middle Tier Server correctly.
Possible Cause:
Service Location Protocol (SLP) is not configured correctly for your network. This is required if the managed workstation requires the Novell Client.
Action:
Contact your system administrator to configure SLP correctly.
Possible Cause:
The error occurs because C:\Program Files\Novell\ZENworks is no longer a part of the PATH variable on the workstation.
Action:
Add C:\Program Files\Novell\.ZENworks directory to the PATH.
1461: The Agent failed to verify the address information. If working across NAT, the option for connections across NAT should be enabled in the property pages
Source:
ZENworks Desktop Management; Remote Management Console
Severity:
Informational
Possible Cause:
The Remote Control policy prohibits accepting connections from a Remote Management Console located across NAT.
Action:
Enable the Accept Connections across NAT option in the relevant Remote Control policy.
1463: The Agent failed to verify the port information. If working across NAT, the option for connections across NAT should be enabled in the property pages
Source:
ZENworks Desktop Management; Remote Management Console
Severity:
Informational
Possible Cause:
The Remote Control policy prohibits accepting connections from a Remote Management Console located across NAT.
Action:
Enable the Accept Connections across NAT option in the relevant Remote Control policy.
1481: Unable to obtain the DN of the remote operator logged in to eDirectory
Source:
ZENworks Desktop Management; Remote Management Console
Severity:
Informational
Possible Cause:
A new user has logged into the eDirectory tree after Novell ConsoleOne® was started.
Action:
Refresh ConsoleOne.
1487: You are attempting to launch the operation from an obsolete or invalid workstation object. Verify that the workstation object is valid
Source:
ZENworks Desktop Management; Remote Management Console
Severity:
Informational
Possible Cause:
The managed workstation has been imported as a different workstation object in the tree and the object from where you are attempting to launch the remote operation is invalid.
Action:
Launch the Remote Management operation from the correct workstation object corresponding to the managed workstation.
1759: The selected user has not logged in to any workstation
Source:
ZENworks Desktop Management; Remote Management snap-in
Severity:
Informational
Possible Cause:
The eDirectory server was restarted after the user logged in to the eDirectory tree.
Action:
The user on the managed workstation needs to log in to eDirectory.
Possible Cause:
The preferred protocol in the Novell Client properties from where the user logged in is IPX™.
Action:
Do the following:
-
Ensure that the preferred protocol is IP by right-clicking the , then click .
-
To change the preferred protocol, select > >. If the preferred protocol is IPX, disable IPX from the Protocols List in NetWare Connections.
-
Log in to the eDirectory tree again.
Action:
Install the following eDirectory patch builds:
-
For eDirectory 8.6
- Patch: eDirectory 8.6.2 SP1 for all platforms
- TID # 2962444
- File: edir862sp1.exe
- Release: 20 June 2002
-
For eDirectory 8.5
- Patch: eDirectory update for all platforms
- TID # 2962755
- File: edir8527.exe
- Release: 19 June 2002
-
For eDirectory 8.0
- Patch: NDS® 8.x update for NetWare® 5.1 ver 8.80d
- TID # 2962807
- File: ds880_a.exe
- Release: 12 June 2002
1801: This mode of authentication is currently unavailable on the target machine
Source:
ZENworks Desktop Management; Remote Management Console
Severity:
Informational
Possible Cause:
The password-based authentication mode has been disabled in the relevant Remote Control policy.
Action:
Enable Password-Based Remote Management in the relevant Remote Control policy.
Possible Cause:
The managed workstation might not have been imported in eDirectory. This is required to perform Remote Management operation via directory-based authentication.
Action:
Import the workstation to the eDirectory tree.
1802: This operation is currently unavailable on the target machine
Source:
ZENworks Desktop Management; Remote Management Console
Severity:
Informational
Possible Cause:
The Remote Management operation that you want to perform has been disabled in the relevant Remote Control policy.
Action:
Enable the Remote Management operation in the relevant Remote Control policy.
1805: This operation is currently being performed on the target machine and will not be available
Source:
ZENworks Desktop Management; Remote Management Console
Severity:
Informational
Action:
Try the Remote Management operation after the existing session terminates.
1858: The connection with the Remote Management Agent has timed out
Source:
ZENworks Desktop Management; Remote Management Console
Severity:
Informational
Possible Cause:
The Remote Management console is unable to contact the Remote Management Agent on the managed workstation. If the managed workstation has Windows* XP SP2 installed on it, the firewall bundled with Windows XP SP 2 might have blocked access to the Remote Management port, which is 1761 by default.
Action:
Contact your network administrator.
1899: The connection with the Remote Management Agent 192.168.0.52 is terminated
Source:
ZENworks Desktop Management; Remote Management Console
Severity:
Informational
Possible Cause:
The Remote Management operation was terminated by the user on the managed workstation.
Possible Cause:
The Remote Management service was stopped.
Possible Cause:
The managed workstation was restarted.
Action:
Ensure that the Remote Management service is up and running on the managed workstation.
1900: Unable to connect to the Remote Management Agent. Ensure that the Agent is running on the target machine and is compatible with this Remote Management Console
Source:
ZENworks Desktop Management; Remote Management console
Severity:
Informational
Possible Cause:
The Remote Management Console is unable to contact the Remote Management Agent on the managed workstation. If the managed workstation has Windows XP SP2 installed on it, the firewall bundled with Windows XP SP 2 might have blocked access to the Remote Management port, which is 1761 by default.
Action:
Contact your network administrator.
Possible Cause:
The network connection is down.
Action:
Ensure that the network connection is up.