2.1 General Troubleshooting

Use the following information to help you troubleshoot problems of a general nature in ZENworks 7 Desktop Management Remote Management:

From a user object, I am unable to view the IP address of a machine with the Novell Client installed

Source: ZENworks Desktop Management; Remote Management snap-in
Possible Cause: The Novell eDirectory™ server was restarted after the user logged in to the eDirectory tree.
Action: The user on the managed workstation needs to log in to eDirectory.
Possible Cause: The preferred protocol in the Novell Client™ properties from where the user logged in is listed as IPX™ instead of IP.
Action: Do the following:

  1. Ensure that the preferred protocol is IP by right-clicking the Novell Client, then click NetWare Connections.

  2. To change the preferred protocol, select Novell Client > Properties > IP Protocol. If the preferred protocol is IPX, disable IPX from the Protocols List in the NetWare connections.

  3. Log in to the eDirectory tree again.

Action: Install the following eDirectory patch builds:

IMPORTANT:Prior to installing a patch, you should read the ZENworks 7 Desktop Management Readme file for specific information.

  • For eDirectory 8.6

    • Patch: eDirectory 8.6.2 SP1 for all platforms
    • TID # 2962444
    • File: edir862sp1.exe
    • Release: 20 June 2002

  • For eDirectory 8.5

    • Patch: eDirectory update for all platforms
    • TID # 2962755
    • File: edir8527.exe
    • Release: 19 June 2002

  • For eDirectory 8.0

    • Patch: NDS® 8.x update for NetWare® 5.1 ver 8.80d
    • TID # 2962807
    • File: ds880_a.exe
    • Release: 12 June 2002