After you install the Novell® ZENworks® 7 Handheld Management software, set up Handheld Import, and users have synchronized their handheld devices, you are ready to collect software and hardware inventory for all managed handheld devices in your ZENworks Handheld Management system.
Managing software and hardware assets is a critical function for most companies. ZENworks Handheld Management inventory capabilities capture asset information to support analysis, troubleshooting, and planning.
ZENworks Handheld Management lets you collect and view software and hardware inventory information for Palm* OS*, Windows* CE (including Pocket PCs), and BlackBerry* handheld devices.
During the ZENworks Handheld Management Server installation, if you selected the “Internal ODBC-Compatible Database” option, then you must set the path for database files in the ZENworks Handheld Management service object.
To set the path for database files in the ZENworks Handheld Management service object:
In Novell ConsoleOne®, right-click the ZENworks Handheld Management service object, then click .
Click the tab.
In the section, add the complete path to the ZENworks Handheld Management server installation folder share. For example, \\myZfHServer\ZfH.
Make sure that this share has the Read-Write permission for the user who has launched ConsoleOne.
Using ZENworks Handheld Management, you can do the following:
View software inventory information across all your handheld devices or on a per-device basis to ensure software licensing compliance
Plan for software and hardware upgrades with a complete view of application versions and hardware configurations
Troubleshoot problems with a thorough knowledge of each handheld device’s hardware and software
The following sections contain additional information: