2.3 Monitoring the Distribution Process

The Tiered Distribution View enables you to track a Distribution from its Distributor through any parent Subscribers down to the end-node Subscriber. This helps you determine which Subscribers have received the Distribution, where they received it from, and when they received it. This, in turn, helps you troubleshoot and correct any problems that might occur during the distribution process.

The Subscriber Distribution View provides a status view of all Distributions for each Subscriber that you add to a watch list. You can use this view to troubleshoot a Subscriber’s Distributions.

These capabilities are not available in ConsoleOne.

The following sections explain how to use these views:

2.3.1 Using the Tiered Distribution View

To access the Tiered Distribution View in iManager:

  1. Open iManager, select Roles and Tasks in the top frame, expand ZENworks Server Management in the left frame, then click Tiered Distribution View.

  2. Browse to and select the Distribution you want to track, then click Next.

  3. Select the Channel through which you want to track the Distribution, then click Next.

    The Distribution System window lists Subscribers that should receive the Distribution.

  4. Click Expand All to display the routing hierarchy between the Distributor that built and sent the Distribution and the end-node Subscribers that should have received it.

    or

    Select an individual server to expand its part of the hierarchy.

    Icons indicate the status of the Distribution:

    Icon

    Meaning

    The Distribution has been received and extracted successfully.

    The Distribution has been received but not yet extracted.

    Check the Subscriber’s extract schedule to see whether extraction has been attempted. If extraction was attempted and failed, check the Subscriber’s event log to see what error occurred during extraction. See Section 2.4.2, Managing the Distributor Agent.

    The Distribution was not successfully received by the Subscriber.

    Check the Subscriber’s event log for an error message describing the problem. See Section 2.4.2, Managing the Distributor Agent.

    The Distributor has not received any response from the Subscriber concerning the status of the Distribution.

    Check the status of the Subscriber and any parent Subscribers between it and the Distributor. See Section 2.4.2, Managing the Distributor Agent.

  5. Fill in the time space in the Refresh screen every __ seconds field, then click Start to refresh the display at that frequency.

    Only seconds can be entered.

    This is useful for troubleshooting the distribution process as it occurs.

  6. To display status information, select a Distributor or Subscriber, then click Remote Web Console.

    For information about the types of status information you can obtain, see Section 2.4, Managing the Agents through Remote Web Console.

  7. To check configuration information, select a Distributor or Subscriber, then click eDirectory Configuration.

    You can edit the Distributor or Subscriber object properties just as if you had clicked Edit TED Object under ZENworks Server Management. The same property pages and options are available in iManager that are available in ConsoleOne.

2.3.2 Using the Subscriber Distribution View

To access the Subscriber Distribution View in iManager:

  1. Open iManager, select Roles and Tasks in the top frame, expand ZENworks Server Management in the left frame, then click Subscriber Distribution View.

  2. Click Add to select the Subscribers that you want to track.

    Each Subscriber added does not initially display its Distributions.

  3. Select an individual Subscriber to expand its Distribution list.

    or

    Click Expand All to display the Distributions for each displayed Subscriber.

    Icons indicate the status of the Subscribers’ Distributions:

    Icon

    Meaning

    The Distribution was not successfully received, or the extraction failed.

    Check the Subscriber’s event log for an error message describing the problem. See Section 2.4.2, Managing the Distributor Agent.

    The Distribution’s status is not yet known, because the Distributor could not be contacted, or because the Distributor has not yet received the status from the Subscriber.

    Check the status of the Subscriber or the Distributor. See Section 2.4.2, Managing the Distributor Agent.

    The Distribution was successfully received, but for a non-critical reason it has not yet been extracted, such as the Extract schedule has not yet started.

    Check the Subscriber’s extract schedule to see whether extraction has been attempted.

    The Distribution has been successfully received and extracted.

    The Subscribers and Distributions are sorted by status, then alphabetically within a status. To display the more critical Distribution statuses first, the status order is:

    • 1. Critical
    • 2. Unknown
    • 3. Received
    • 4. Extracted

    When one of these icons appear next to:

    • “Subscriber” (root item in tree structure): The status applies to one or more of the subordinate Distributions. Therefore, “Subscribers” shows the most critical icon of any status in the list.

    • Subscriber icon: The status applies to one or more of the Subscriber’s Distributions. Therefore, the status icon shows the most critical status icon for any of the Subscriber’s Distributions.

    • Distribution icon: The status only applies to this Distribution.

  4. Mouse-over a Distributions to display the following information:

    • DNS Name
    • NDS Name
    • TED Version
    • Receive Status
    • Time Received
    • Should Extract (either True or False displays to indicate whether the Distribution is subscribed to by the Subscriber)
    • Time Extracted
    • Extraction Status
    • Distributor
    • Parent Subscriber

    If you mouse-over a status icon, it displays a short sentence of the most critical status for the related object (Subscriber or Distribution).

  5. Fill in the time space in the Refresh screen every __ seconds field, then click Start to refresh the display at that frequency.

    Only seconds can be entered.

    Click Stop to discontinue refreshing.

    This is useful for determining whether a correction to a Distribution worked, or to troubleshoot the distribution process as it rolls out to different Subscribers.

  6. To display status information, select a Subscriber, then click Remote Web Console.

    This option does not apply to Distributions.

    For information about the types of status information you can obtain, see Section 2.4, Managing the Agents through Remote Web Console.

  7. To edit configuration information, select a Subscriber or Distribution, then click eDirectory Configuration.

    You can edit the Subscriber or Distribution object properties just as if you had clicked Edit TED Object under the ZENworks Server Management role. The same property pages and options are available in iManager that are available in ConsoleOne.